Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,758 Reviews)
Rating breakdown 1,758 reviews
5 Stars
1,106
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
541 out of
634)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
1
JUNK
on January 15, 2023
Posted by: Keith
from New Orleans
Expertise:Intermediate
I have had this phone for only 5 months and my screen started to bleed black in the middle and got worse with me opening and closing. Now I can't use it at all. I have had Samsung phones for over 10 yrs. and NEVER had any issues at all!!! i wish i would have kept my Note 10+. i am going to get this screen fixed and will be trading it in ASAP!! Samsung needs to recall all of these flip phones. Shame on you Samsung!!!!!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Battery
on January 15, 2023
Posted by: Used to love Samsung
from West Jordan, Utah
Expertise:Intermediate
I bought this phone for my wife when it first came out. After 5 months the battery is overheating, phone will only last 4 hours, and that's without using any apps. Currently getting the battery replace since it's under warranty, but seriously worry after warranty ends I'll have the same problem. My wife can't even carry the phone anymore in her pocket since it's heats up too and we're afraid of it catching on fire or blowing up.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as it ensures we bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with your battery and in keeping your device at a normal temperature. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them concerning the overheating you've experienced. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as it ensures we bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with your battery and in keeping your device at a normal temperature. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them concerning the overheating you've experienced. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone
on January 15, 2023
Posted by: Tiamtu
Expertise:Expert
I am on my third one since September. The first one stopped opening the second on the screen had a white line as i was using it. I closed it and trtried to open it back up and the screen was black but my phone was on. Now it wont open anymore. Unfortunately my device potect wont let me get a different phone. I keep having to get this phone. I do not recommend this phone.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 19, 2023
Hi Tiamtu,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've linked Samsung Support below, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've linked Samsung Support below, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on January 15, 2023
Posted by: Decent
from Nigeria
Expertise:Beginner
I don't think theirs another phone in the world could brake Samsung quality products
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Flip4 won't open to see full screen
on January 14, 2023
Posted by: Cesar
from Oregon
Expertise:Intermediate
I bought my Samsung galaxy flip4 3 months ago not very happy with it battery won't last long not only that one night I set my alarm clock for work the next morning and I tried to open the phone and it didn't open all the way so I requested a shipping label to send it back to get it checked and I've been checking on UPS website to see the status of delivery and and it says that delivery is in process I checked again and still says the same thing am not sure what's going on ever since Samsung came out their cellphones I've been very happy with them until now that I purchased the new Samsung galaxy flip4 and had to send it back because it wouldn't open all the way like it should to see the full screen right now am using my Samsung galaxy z fold2 until Samsung gets my flip4 and see why it won't open completely to see fullscreen.
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Cesar,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your opinion is valuable as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them to check on the status of your device, or for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your opinion is valuable as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them to check on the status of your device, or for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Screen cracking battery life terrible
on January 14, 2023
Posted by: Fill
from Illinois
Expertise:Intermediate
Have had the phone for a few months and the screen is starting to crack at the fold. Also battery life isnt good at all even with minimal use during the day while im at work. I would trade it in if i could. My galaxy s22 was so much better
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
Thank you for your review of the Samsung Galaxy Z Flip4. Your feedback is valuable as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Also, some links that should help with the battery life of your device. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. Your feedback is valuable as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Also, some links that should help with the battery life of your device. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it....
on January 14, 2023
Posted by: vwcrafty
from Manhattan Beach, CA
I've had this phone for 4 months and twice already the LED has malfunctioned/broken rendering the phone inoperable and requiring the phone to be replaced. If you get this product, definitely get coverage on it. I have been a Samsung loyalist for over a decade, but this phone makes it difficult to remember why.
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 18, 2023
Hi Vwcrafty,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your thoughts are valued as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your thoughts are valued as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to Samsung Support, for any additional assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Hinge Problem!!!!!!
on January 12, 2023
Posted by: Susie
from Joliet IL
Expertise:Intermediate
I bought this phone when It first came out and I was super excited. I actually switched from IPhone to Samsung since I was very intrigue with the flip design. WORST DECISION EVER!!! I rarely drop my phone and the one time I do from a not so high distant. The hinge broke and I could no longer fold. It would only go half way. Customer Service was very helpful and luckily I did not have to pay out of pocket to get it fix due to the Warranty. A month Later here I am again and now I hear a click everytime I open and close my phone. Now I have to go back and get it fix AGAIN and that is all in a span of 5 months. I am totally ready to switch back due to this continuous issue.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hi Susie,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. We appreciate your thoughts as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, and enjoy 24/7 expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US