Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,758 Reviews)
Rating breakdown 1,758 reviews
5 Stars
1,106
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
541 out of
634)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
1
Not for every day use
on January 20, 2023
Posted by: Samsung man
from Houston
Expertise:Expert
I mean the flip 4 looks great truly a beautiful design. Unfortunately fact of the matter is Samsung needs to go back to the drawing board. One of the biggest improvement that Samsung stated from the flip 3 to the flip 4 was the smaller hinge design Which was supposed to Minimize the fold crease of the device. However this seems to be the flip 4 biggest fault. The newly designed hinges are very fragile. This default in Samsung design causes the phone to seemlessly break with day to day usage. I've had 2 devices in roughly a 3 month period with the same issue occurring. Once either side of the hinges break the phone screen seems to lift up causing the entire screen to go black. As a dedicated Samsung customer i hope they can come up with a better design equip to handle the daily folding and unfolding of this device. Honestly as of now I just WANT MY NOTE BACK PLEASE!!!
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 25, 2023
Hello,
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your feedback is valuable as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached Samsung Support below, please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy Z Flip4. Your feedback is valuable as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached Samsung Support below, please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not for every day use!!!
on January 20, 2023
Posted by: Hmuhammad
from Houston
Expertise:Expert
I mean it looks great love the ideal but the fact of the matter is that Samsung needs to go back to the drawing board. The hinges were made smaller on the 4 compared to the fold 3 which causes the screen to lift and blanks out the screen. In a 3 month period I have 2 of these devices and can't seem to get around this screen issue 🙃 I WANT MY NOTE BACK !!!!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 25, 2023
Hi Hmuhammad,
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your opinion is important as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they have had a less than idea experience. Please reach out to Samsung Support, which I've attached below, for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your opinion is important as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they have had a less than idea experience. Please reach out to Samsung Support, which I've attached below, for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever!!!!!
on January 19, 2023
Posted by: Jojay
from Duchesne, Utah
My boyfriend bought this phone about 4 months ago and it's already garbage!!! When he first got it it had issues opening and closing correctly. The outside of the phone is super slippery like it was made that way on purpose.... to fall out of your hand constantly! The price for this underdeveloped and under researched phone is absolutely ridiculous!!! Do not buy this phone it has too many issues and bugs with the whole folding and opening of the phone to be worth what they're trying to make you pay!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Jojay,
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your thoughts are appreciated as we aim to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
Thank you for your feedback on the Samsung Galaxy Z Flip4. Your thoughts are appreciated as we aim to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
Written by a customer while visiting Samsung US
Customer Rating
2
Delicate phone.
on January 19, 2023
Posted by: BackToSlatePhone
Expertise:Expert
I have had this device active for less than 60 days and I am on my second z flip 4. The first z flip 4 stopped opening past 40 degrees after being dropped on carpet. This has been the most babied phone I’ve ever owned for fear of breaking it. For now I went back to a slate phone because the z flip 4 is an incredibly delicate phone. I used T-Mobile’s warranty to replace this device.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hello,
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them if you have any you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link to Samsung Support, please reach out to them if you have any you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Small size
on January 19, 2023
Posted by: RoRo
I love my new Galaxy Z flip4 fits right in my pocket
Written by a customer while visiting Samsung US
Customer Rating
2
Best described as finicky, and leaning toward junk
on January 18, 2023
Posted by: craigf
from Texas
Expertise:Intermediate
Quirky at best. Mine constantly makes noise, and you can't differentiate between different types of messages. The sounds are all the same, be it facebook , a sms etc. Now mine reboots itself every few minutes. I have tried safe mode, uninstalling the few apps I had added, various diagnostics, and of course checking for updates. My phone is less than a year old and does not live in a harsh environment.
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, January 19, 2023
Hi Craigf,
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that will help with your device rebooting, and with customizing notifications. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Samsung phone or tablet reboots repeatedly
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip4. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that will help with your device rebooting, and with customizing notifications. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Samsung phone or tablet reboots repeatedly
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Decision!
on January 17, 2023
Posted by: Elda
from Laredo, TX
Expertise:Expert
I bought this device 4 months ago, it has been replaced 4 times since then because the phone keeps getting stuck in a L position. The screen unsticks itself from the center and the phone starts going haywire until the screen stops working. 4 months and I have only been able to use the phone for an actual month. Worst decision I have ever made.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 18, 2023
Hi Elda,
We appreciate you taking the time to give your feedback on the Samsung Galaxy Z Flip4. Your thoughts are welcomed as we aim to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance.
Samsung | uBreakiFix
smsng.us/Samsung-Support
We appreciate you taking the time to give your feedback on the Samsung Galaxy Z Flip4. Your thoughts are welcomed as we aim to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance.
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Best Flip for 2023
on January 15, 2023
Posted by: Jeremy
from New York, NY
Expertise:Expert
Everyone's review will be different and mostly negative due to how they treat their devices, and they will report a bad review but not me. Here is my honest review. I have had this device since launch, and I have no issues with it. Treat your phone with care and it will last long. I recommend to open and close the device normally and not try that one handed stuff like in the youtube reviews. Next, have a case on the phone. Yes it feels good without a case but you never know when your phone will drop. The flip 4 runs with a 8 Gen+ which gives the device fast processor when having multiple apps open or in use. Battery life is good depending how you use your device. If you are a heavy user with games and social media then yes your device will run out of juice faster than expected. If you are an average user that uses the device for just calls and text, checking emails and light browsing then the phone will last good 8-9 hrs tops. The Flip 4 has a 3700 mAh battery which has improved from the flip 3. While most android devices have bigger battery than this, Samsung makes up for it with Super Fast charging. For the 1st time the flip can super fast charge. The flip 4 can do everything a non flip phone can do and more. Yes, you can game take photos and videos, etc. This compact phone folds in half and opens to a beautiful 6.7 inch display. I struggled with the device at first finding myself to charge my device 2-3 days depending on my usage but i fall for the form factor as it slips right into my pocket. This device is not dust or dirt proof so you have to take extra care of it especially when going to the beach or if you live in a area with dust particles such as gravel or construction site. Overall I say try this device. You have 14 days to test it and if it doesnt' work out just return it for a full refund. Do not miss out the experience because you see other negative reviews. Just remember have a case for it, open the phone with 2 hands, follow the care instructions when first setting up the device. Happy flipping
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US