Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,758 Reviews)
Rating breakdown 1,758 reviews
5 Stars
1,106
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
541 out of
634)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
5
Great features
on March 3, 2023
Posted by: Love2sleep
[This review was collected as part of a promotion.] For pictures and streaming videos and games it works great
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone for this stay-at-home mama
on March 3, 2023
Posted by: SamSungScore79
[This review was collected as part of a promotion.] I use my phone for personal use, social media and my baby also likes it for entertainment. I love that I can fold the phone when she's watching a show or hear bear on YouTube that I can kind of prop the phone up for her by doing that. It's do convenient for me to get things done and My husband loves it because he has the coverscreen apps that can customize it more and he can let our daughter watch TV on it
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome size.
on March 3, 2023
Posted by: LisaB
from California
I love the flip. Easy fit in pockets and all the features of regular size phone.
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor external design execution
on March 2, 2023
Posted by: Samsung Consumer
Expertise:Intermediate
Ok so unless your a perfect human being that doesn't have a snow ball chance in hell of breaking things by mistake. Do not get this phone. Thankfully in the time i have owned it the phone software, and inside of the flip phone has not failed. However the phone exterior has suffered damage. Not to worry though I ended up locating the gorilla glass replacements online. Took it into the store to have it fixed up... right?
Wrong. In Samsung's infinite wisdom besides using glass on the exterior phone turning the phone into a glass egg without a phone cover. Oh and by the way, putting the word gorilla in front of glass doesn't make it stronger, it is still glass, should be plastic. But get this, the glass piece above the display? is 100% attached via glue. Not just around the edges of the display. ALL THE WAY THRU THE ENTIRE display making it impossible to salvage the original display... requiring... the purchase of another glass back screen WITH the display attached because that makes sense. I will not be buying another Z Flip till the Z Flip 20+ because lessons are not being learned from previous design. Or they just don't care. One of the two.
Wrong. In Samsung's infinite wisdom besides using glass on the exterior phone turning the phone into a glass egg without a phone cover. Oh and by the way, putting the word gorilla in front of glass doesn't make it stronger, it is still glass, should be plastic. But get this, the glass piece above the display? is 100% attached via glue. Not just around the edges of the display. ALL THE WAY THRU THE ENTIRE display making it impossible to salvage the original display... requiring... the purchase of another glass back screen WITH the display attached because that makes sense. I will not be buying another Z Flip till the Z Flip 20+ because lessons are not being learned from previous design. Or they just don't care. One of the two.
Samsung, look you push out tons of great products to include your phones. But this, this is terrible and frankly unacceptable. You have been in business long enough to do proper QA/QC, recognize design flaws, and make adjustments. Having the right pair of eyes from anyone off the street with an analytical mind would have immediately noticed this to be a problem. Engineers think different from Operations, Marketers, etc. Get the right minds over these products and hammer out this out. Your on #4 of this series. Fix this for 5. You know good and darn well that the exterior parts of the phone are more likely to suffer damage first and should be the easiest and most painless to replace.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 8, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy Z Flip4. Your critique is valuable as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve linked below Samsung Care+. When enrolled, they offer device protection against drops, spills, cracked screens, and mechanical failure. Plus, you’d have access to same day cracked screen repairs at over 700 Samsung authorized locations nationwide. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Compact without the loss of screen space
on March 2, 2023
Posted by: Momofthreegwp
[This review was collected as part of a promotion.] My phone is my life line just as it is most people's. But this one I have to give kudos to the makers for. Just fold and put it in your front pocket. I always worried about my other phone sitting in my back pocket as to would I feel it fall out or would I forget it was there and sit on it. Guess what, I did just that.
It also takes great pictures, and being a mom of three beautiful rescues, it must be high on my list.
This is very tough phone and would recommend it 100%.
Written by a customer while visiting Samsung US
Customer Rating
2
Be Careful
on March 1, 2023
Posted by: Shooky
from houston Tx
Since i got it in september the phone over all was pretty nice i love the different functions and the small screen on the outer part. The problem i had was that when i opened my phone the screen led a black ink out that turned more than half of my phone black and only letting the lower part work. I would recommend this phone if you handle it very carefully if not you should by a normal looking phone.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, March 5, 2023
Hi Shooky... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached the link to Samsung Repair Services. They are often able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance with your screen. Please reach out to Samsung Support, for anything further you might need. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
trash
on March 1, 2023
Posted by: hatesamsung
from washington
Expertise:Expert
poorly made hinge it is different from the flip 3 do not buy this phone it is garbage
No, I would not recommend this to a friend.
Features
1
Performance
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 6, 2023
Hello... Thank you for your feedback of the Samsung Galaxy Z Flip4. Your feedback is welcomed as we continue to innovate and improve on our product design and functionality. I’ve attached the link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. You would also have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. Please reach out to them, and or Samsung Support for assistance. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Overall a great phone
on March 1, 2023
Posted by: MaFlip22
[This review was collected as part of a promotion.] I am owning the Flip 4 for now 6 month and I am overall very happy with it. No issues with the fold area.
It took a while to get used to the different format from a standard phone. The only 2 not so positive findings I have is that the phone on the folded position is a bit too small to have a case with CC or DL holder (the cards stick out). The second issue just started a couple of weeks a go the factory applied screen protector is coming off in the hinge area and there is no local place near me who can do the replacement.
It took a while to get used to the different format from a standard phone. The only 2 not so positive findings I have is that the phone on the folded position is a bit too small to have a case with CC or DL holder (the cards stick out). The second issue just started a couple of weeks a go the factory applied screen protector is coming off in the hinge area and there is no local place near me who can do the replacement.
Written by a customer while visiting Samsung US