Customer reviews from Western Digital
Western Digital - WD My Book 16TB USB 3.0, Micro-B External Desktop Hard Drive WDBBGB0160HBK-NESN - Black
Average customer rating
4.1
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
5
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Western Digital - WD My Book 16TB USB 3.0, Micro-B External Desktop Hard Drive WDBBGB0160HBK-NESN - Black
Posted by: Andrew
Verified Purchase:Yes
Very good hardware and software. My only complaint is that there is no indicator light that shows the unit on and functioning.
Written by a customer while visiting Western Digital
Posted by: Kit no Kaboodle
Verified Purchase:Yes
Great when I get one that is not dead in a day. And your warranty and returns group "needs work" to say the least. I love your products, just not through you.
I would recommend this to a friend!
Response from Western DigitalBy SM OLS, May 21, 2024
Hello,
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us, and we appreciate your continued support.
If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support the customer support team get back to you in a earliest possible time.
We are sorry for the inconvenience caused to you. This is not the service we ever want for our customers. We take customer feedback seriously and strive to provide reliable solutions. Your satisfaction is important to us, and we appreciate your continued support.
If you have any specific concerns or require technical support, Please feel free to contact us directly at www.westerndigital.com/support the customer support team get back to you in a earliest possible time.
Written by a customer while visiting Western Digital
Customer Rating
1
Ok
on May 29, 2022
Posted by: New Yorker
I will like a quiet noise by second a bumping or vibrating bit.
Response from Western DigitalBy SM OLS, June 2, 2022
Hello,
We're sorry to hear about your user experience with the WD My Book Desktop Hard Drive and appreciate your time for providing this review.
Current drive technology dictates that some noise will occur during normal drive operation. The type and volume of noise is dependent on whether the drive is performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. For example, loose drive mounts, fan noise from case ventilation or power supply, and where the enclosure is placed or mounted may produce or enhance the noise heard. It is important to recognize which noises indicate trouble or normal drive operation.
Please refer to the mentioned link for more information:
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise#subject1
If the issue is persisting then we would request you to open a support ticket. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Book Desktop Hard Drive and appreciate your time for providing this review.
Current drive technology dictates that some noise will occur during normal drive operation. The type and volume of noise is dependent on whether the drive is performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. For example, loose drive mounts, fan noise from case ventilation or power supply, and where the enclosure is placed or mounted may produce or enhance the noise heard. It is important to recognize which noises indicate trouble or normal drive operation.
Please refer to the mentioned link for more information:
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/kw/noise#subject1
If the issue is persisting then we would request you to open a support ticket. Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Chuck420
Verified Purchase:Yes
The external hard has worked perfectly as soon as it was plugged in
Written by a customer while visiting Western Digital
Posted by: HDD user
Verified Purchase:Yes
It is incredibly loud and vibrates my desk making me think my phone is ringing. Other reviews have stated the same but it still concerns me that it sounds like it's dying right out of the box.
Written by a customer while visiting Western Digital
Posted by: Katrasi
Verified Purchase:Yes
The speed of transfer is wonderful and it is very capable of transferring large amounts of data quickly and easily with overall durability that is great.
Written by a customer while visiting Western Digital
Customer Rating
5
Updating, upgrading. Fewer drives on my desk.
on December 3, 2022
Posted by: japf22
Verified Purchase:Yes
More storage, more reliability. Replacing and older WD drives. Two drives a 4 and 6 TB drive that are years old. Replaced them with a new16TB My Book.
Written by a customer while visiting Western Digital
Customer Rating
4
Reliable HDD - get's the job done 'by the Book'
on January 12, 2025
Posted by: jeffs17
Verified Purchase:Yes
Bought a second WD 16TB My Book for my new Mac mini 2024 computer. The first one's still running on my iMac 2017. Easy to use, setup, and run diagnostics
I would recommend this to a friend!
Written by a customer while visiting Western Digital