Customer reviews from Western Digital
Western Digital - WD Elements 16TB USB 3.0 Desktop External Hard Drive WDBWLG0160HBK-NESN - Black
Average customer rating
4.1
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
3
4 Stars
2
3 Stars
2
2 Stars
0
1 Star
0
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Western Digital - WD Elements 16TB USB 3.0 Desktop External Hard Drive WDBWLG0160HBK-NESN - Black
Posted by: BobbyG
Verified Purchase:Yes
Have several WD drives and they all are excellent. This 16 TB unit is my latest purchase and was a great bargain with fast delivery. Very Happy!!
Written by a customer while visiting Western Digital
Posted by: J1234
Verified Purchase:Yes
The smallest tap to the USB causes the drive to disconnect without ejecting. This is bad for the health of the drive and will eventually render the drive inaccessible. I do not believe the problem is with the cheap cord that comes with it. From researching online, it's poor soldering to the usb port on the back of the drive.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, December 29, 2023
Hello J1234,
We are sorry to hear about your user experience with WD Elements Desktop and appreciate your time providing this review and bringing this matter to our attention.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements Desktop and appreciate your time providing this review and bringing this matter to our attention.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Just a Dude
Verified Purchase:Yes
Good capacity, but slow transfer. Don't know why there aren't more high cap drives with faster connections. Also, kinda noisy. Lastly, I didn't realize the Elements series can't be configured with one of the WD apps to sleep sooner, so mine is fidgeting all the time, adding to the noise issue.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: thejonz
Verified Purchase:Yes
The clicking and loud noises that this hard drive makes has me concerned because it reminds me of the noises drives would make in the early 2000's right before the drive would fail.
I've had the dive less than a month and so far it works fine, just loud and it takes a while for it to "wake up"
Response from Western DigitalBy SM OLS, January 5, 2023
Hello,
We're sorry to hear about your user experience with WD Elements Desktop and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD Elements Desktop and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Jon boy
Verified Purchase:Yes
A little larger than I expected
But Soild on the desk
But Soild on the desk
Written by a customer while visiting Western Digital
Posted by: John3
Verified Purchase:Yes
I own two 16TB WD Elements Desktop, and they are reliable and quiet. They sometimes can buzz and vibrate the desk, but this is not that frequent, and is not as noticeable as the louder WD Easystore I own.
Written by a customer while visiting Western Digital
Posted by: jfig40
Verified Purchase:Yes
Easy setup. Works as advertised. Quiet operation. Very Happy with purchase.
I would recommend this to a friend!
Written by a customer while visiting Western Digital