Customer reviews from Western Digital
Western Digital - WD Elements 10TB USB 3.0 Desktop External Hard Drive WDBWLG0100HBK-NESN - Black
Average customer rating
3.6
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
5
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
2
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Western Digital - WD Elements 10TB USB 3.0 Desktop External Hard Drive WDBWLG0100HBK-NESN - Black
Customer Rating
1
Don't bother with any product level below G-drive
on December 16, 2021
Posted by: Doubleosix
Verified Purchase:Yes
Wow, what a terrible product.
Literally failed on the first day of use.
Thought I could maybe save a little money on a hard drive for use only as a data backup... and I was wrong.
At least the customer service department was friendly/reasonable enough to allow for a return and refund.
Literally failed on the first day of use.
Thought I could maybe save a little money on a hard drive for use only as a data backup... and I was wrong.
At least the customer service department was friendly/reasonable enough to allow for a return and refund.
Response from Western DigitalBy SM OLS Team, December 22, 2021
Hello,
We're sorry to hear about your user experience with the WD Elements Desktop and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Desktop and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
4
Generally good, but fair variation between drives
on July 22, 2022
Posted by: Whodiini
Verified Purchase:Yes
I bought 4 of these 10 GB drives. They were the same model. The raw drives inside the enclosures were all the same model, but with varying dates of manufacture. 3 were in Nov 21, so that was reasonable. One drive was manufactured 3 years ago! Since they wipe out the infomation, it is impossible to tell how long the 3 year drive was run. They all passed the WD extended test suite. In general, I am pleased, but will have to see how long the 3 year old drive will lastl
Written by a customer while visiting Western Digital
Posted by: Lillian
Verified Purchase:Yes
It was easy to set up and I was able to copy nearly 2 TB in a reasonable amount of time. It was bigger than I expected. I'm using it as backup so the size is not a problem.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Adrian
Verified Purchase:Yes
Not only was this product a great capacity for the price, it also functions flawlessly with my workstation, even when using files directly from this harddrive.
Written by a customer while visiting Western Digital
Posted by: scottfx182
Verified Purchase:Yes
I bought a re-certified WD Elements drive, the drive was defective, it quit working after 3 weeks of very light duty. Its under warranty so they have to replace it but its an inconvenience.
Response from Western DigitalBy SM OLS, June 27, 2023
Hello,
We are sorry to hear about your user experience with WD Elements Desktop Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements Desktop Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
We would request you to open a support ticket in brief and share with possible error screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
Western Digital Elements Back-up Storage is GREAT!
on September 26, 2021
Posted by: SetTheBarHigh
Verified Purchase:Yes
Great product, using to back-up my camera photos. So much storage and fast! Great customer service too! Will purchase again!
Written by a customer while visiting Western Digital
Posted by: Anonymous1
Verified Purchase:Yes
Good for what it is. Solid build. Bought 2. However the drives run very hot as they are NOT Helium filled dives like they normally are. Returned and bought better Helium filled drives that can handle the heat!
Response from Western DigitalBy SM OLS, March 14, 2022
Hello,
We're sorry to hear about your user experience with the WD Elements Desktop Hard Drive and appreciate your time for providing this review.
We are sorry that you have returned the drive before we had the opportunity to assist you.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD Elements Desktop Hard Drive and appreciate your time for providing this review.
We are sorry that you have returned the drive before we had the opportunity to assist you.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Cubano13
Verified Purchase:Yes
Great product. Works great and it is so fast. Thank you
Written by a customer while visiting Western Digital