Customer reviews from Western Digital
Western Digital - WD Elements 12TB USB 3.0 Desktop External Hard Drive WDBWLG0120HBK-NESN - Black
Average customer rating
3.7
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
4
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
0%of customers recommend this product.
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0 out of
1)
Customer Reviews for Western Digital - WD Elements 12TB USB 3.0 Desktop External Hard Drive WDBWLG0120HBK-NESN - Black
Customer Rating
1
Unreliable, wasted money! Lost important data!
on February 28, 2024
Posted by: Unhappy!
I backed up my items. Everything was fine. Drive sat without any issues. Needed my backup and drive does t register at all. Sp much for a backup. Worse, its 3 years old (tho used only to create a backup. So how is that data protection?)
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, February 29, 2024
Hello,
We are sorry to hear about your user experience with WD Elements Desktop External Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
We apologize if you are experiencing any problems with your drive. We would recommend contacting our technical support team, as we will be happy to assist you with any troubleshooting options you may have with the drive.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD Elements Desktop External Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
We apologize if you are experiencing any problems with your drive. We would recommend contacting our technical support team, as we will be happy to assist you with any troubleshooting options you may have with the drive.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/ the customer support team get back to you in a earliest possible time.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
12TB Elements has limited software compatibility
on June 9, 2021
Posted by: OldTooly
Verified Purchase:Yes
OK drive, mediocre speeds, does not work with WD software? Yes, does not support their WD drive utility which allows for setting or disabling the sleep timer. A real pain when the drive requires 15 seconds to re - startup every 1/2 hr. of idle time, increased pc boot and shutdown times. If the software worked with it, this is no longer a problem. But it's cheaper.
Written by a customer while visiting Western Digital
Customer Rating
1
Can't Disable Sleep on Drive, Sleeps Constantly
on May 27, 2021
Posted by: levi
No utility to stop the drive from sleeping, as there is for other WD drives. Get ready to have it slowly spin up and lag your system every time you use it, which is a nightmare if you need to use it frequently like I do. Could be a great product but borders on unusable if you intend to use it frequently. Also "12 TB" turns out to be less than 11 TB free space.
Response from Western DigitalBy SM OLS Team, July 7, 2021
Hi levi,
We are sorry to hear about your experience with WD 12TB Elements Desktop Device and appreciate your time providing this review and bringing this matter to our attention.
If your WD elements desktop drive is going to sleep then we recommend you try a different power adapter. Sometimes faulty power adapters can cause the same issue due to inadequate power supply. Moreover, regarding the less capacity you observed, Hard drive manufacturers use a calculating method different than how computers calculate figures, so there will be nominal differences. This is how hard drive manufacturers have been selling drives since day one. We agree that showing an accurate amount makes sense. Though 111.68GB hard disk probably isn't as easy to understand as 120GB.
For simplicity and consistency, hard drive manufacturers define a megabyte as 1,000,000 bytes and a gigabyte as 1,000,000,000 bytes. This is a decimal (base 10) measurement and is the industry standard. However, certain systems define a megabyte as 1,048,576 bytes and a gigabyte as 1,073,741,824 bytes. These are binary (base 2) measurements.
This is why different utilities will report different capacities for the same drive. The number of bytes is the same, but a different number of bytes is used to make a megabyte and a gigabyte. This is similar to the difference between 0 degrees Celsius and 32 degrees Fahrenheit. It is the same temperature but will be reported differently depending on the scale you are using.
We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your experience with WD 12TB Elements Desktop Device and appreciate your time providing this review and bringing this matter to our attention.
If your WD elements desktop drive is going to sleep then we recommend you try a different power adapter. Sometimes faulty power adapters can cause the same issue due to inadequate power supply. Moreover, regarding the less capacity you observed, Hard drive manufacturers use a calculating method different than how computers calculate figures, so there will be nominal differences. This is how hard drive manufacturers have been selling drives since day one. We agree that showing an accurate amount makes sense. Though 111.68GB hard disk probably isn't as easy to understand as 120GB.
For simplicity and consistency, hard drive manufacturers define a megabyte as 1,000,000 bytes and a gigabyte as 1,000,000,000 bytes. This is a decimal (base 10) measurement and is the industry standard. However, certain systems define a megabyte as 1,048,576 bytes and a gigabyte as 1,073,741,824 bytes. These are binary (base 2) measurements.
This is why different utilities will report different capacities for the same drive. The number of bytes is the same, but a different number of bytes is used to make a megabyte and a gigabyte. This is similar to the difference between 0 degrees Celsius and 32 degrees Fahrenheit. It is the same temperature but will be reported differently depending on the scale you are using.
We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: FreeStyle Media
Verified Purchase:Yes
Plug and play, works great! We will be getting more of these as we fill it up with video footage. Read/write speed is refreshingly fast.
Written by a customer while visiting Western Digital
Posted by: Worked as expected
Verified Purchase:Yes
Worked as expected, Worked as expected, Worked as expected
Written by a customer while visiting Western Digital
Posted by: Harry R
Verified Purchase:Yes
This is the largest capacity device I have ever purchased. It fulfills my current needs and I am quite happy with it
Written by a customer while visiting Western Digital