Customer reviews from https://www.asus.com
ASUS - Prime X870-P WIFI Gaming Desktop Motherboard
Average customer rating
3
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
Customer Reviews for ASUS - Prime X870-P WIFI Gaming Desktop Motherboard
Posted by: WarPigstheHun
Frequency of use:Daily
Verified Purchase:Yes
It broke after 31 days, the easy open button is negligible, and now I have to pay to mail it to get it RMA'd!? Furthermore, the warranty "Additional Information" box is bugged and will not accept any answer, and I even tried deleting everything that wasn't a letter, and rewrote it under 50 words. It still wouldn't go through and I think this was intentional, like a bad faith healthcare insurance denial meant to discourage the patient from getting coverage for their ailment. I never had this issue 6 years ago when I RMA'd an older board, And it never broke after 31 days either!
Response from https://www.asus.comBy CLM, March 27, 2025
Dear WarPigsthe Hun,
Thank you for reaching out.
We certainly understand your disappointment and the inconvenience this may have caused if the motherboard is broken after 31 days of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this motherboard breaking prematurely is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for reaching out.
We certainly understand your disappointment and the inconvenience this may have caused if the motherboard is broken after 31 days of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, this motherboard breaking prematurely is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Customer Rating
5
Best cooling I have used processor runs stable
on January 13, 2025
Posted by: Dviper42
Frequency of use:Daily
Verified Purchase:Yes
Working stable keeping cool no issues at this time.
Written by a customer while visiting https://www.asus.com