Customer reviews from singer.com
Singer - Heavy Duty Classic Sewing Machine with Accessory Kit (Black)
Average customer rating
4.7
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
20
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
89%of customers recommend this product.
(
16 out of
18)
Customer Reviews for Singer - Heavy Duty Classic Sewing Machine with Accessory Kit (Black)
Posted by: ddburbank
Verified Purchase:Yes
Love this machine for quilting! It handles the heaviness of quilts with ease.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
5
Love this Beautiful Machine! Easy to Set Up.
on September 20, 2024
Posted by: erricat58
from Suburban Chicago, Illinois
I have had this handsome machine for several weeks and I'm so happy I bought it. It handles heavier fabrics without issue and is very quiet compared to my 1970's Creative Touch 1036, which I still really love!
I found the threading to be very easy and had no problems with bobbin winding. And it looks awesome!!
For those looking for a free version of the manual, here is the link from Singer: https://svpworldwide.widen.net/content/ehfjsyjhum/pdf/HD500_EN_FR_ES.pdf?u=cko5pg
The only thing I would suggest to Singer is related to the ruler they have created at the bottom front of the machine. That was a great addition, but it is nearly invisible. It would really help if you enhanced it with gold metallic paint to match the rest of the machine. That is what I did and it is much more usable. I've included photos of before and after to see how it turned out for me.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Posted by: kitty Kreations
from Kentucky
Verified Purchase:Yes
I have had this machine several months, absolutely love , I call it my Cadillac of sewing machines
I would recommend this to a friend!
Written by a customer while visiting singer.com
Posted by: Sew easy
from South Carolina
Verified Purchase:Yes
I am disappointed with this machine I had to send it to be fixed 33 days after I received it I’m afraid it is going to break again I sew a lot so I need a good machine
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com
Posted by: Robinenos
from Saltlake city
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought a month ago and I love how smooth the motor is and very easy to use simple structure!!
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
1
Terrible terrible machine.
on March 19, 2026
Posted by: Penn62
I’ve been sewing for many years. Just for context of my experience, I won Grand Champion for sewing at a Texas fair when I was a senior in high school using a Singer.
I bought a new Singer last year and it was a disaster. When I saw the black one, I just had to have it. Well, what a disappointment. It won’t stay threaded and it’s broken 4 needles in the last 2 days. Maybe it’s just a defective one, but 2 in a row? I am beyond upset. I’m in the middle of a project that needs to be done by next week and this machine has been a nightmare. It has actually taken the joy out of sewing.
I bought a new Singer last year and it was a disaster. When I saw the black one, I just had to have it. Well, what a disappointment. It won’t stay threaded and it’s broken 4 needles in the last 2 days. Maybe it’s just a defective one, but 2 in a row? I am beyond upset. I’m in the middle of a project that needs to be done by next week and this machine has been a nightmare. It has actually taken the joy out of sewing.
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, April 29, 2026
"Dear Penn62, thank you for sharing your feedback. We’re sorry this product didn’t meet your expectations. Your feedback has been shared with our product development team who continually looks for ways to improve future designs.
Please feel free to reach out at https://www.singer.com/Contact-Us with any further comments, concerns, or suggestions you wish to share. "
Please feel free to reach out at https://www.singer.com/Contact-Us with any further comments, concerns, or suggestions you wish to share. "
Written by a customer while visiting singer.com