Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(346 Reviews)
Rating breakdown 346 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
43
80%of customers recommend this product.
(
261 out of
326)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Great Features with Sound Quality
on October 6, 2022
Posted by: Sound25
Gender:Female
[This review was collected as part of a promotion.] the sound quality is fantastic. I love the touchpad options it makes it so much easier than trying to find the correct button. The sound dampening is amazing, you can't hear anything when this feature is turned on. The only thing I wish was a little better was how loud the volume can go, and the bass in the headphones. Other than that, these are the best set I have owned thus far.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 7, 2022
Hello Sound25, We are thrilled to know that you like the sound quality and features of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Please make sure to turn up the volume of the headset and the connected device. You may also connect the Bluetooth device to the headset once again and please do not forget to update the firmware of the unit. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Customer Rating
5
Sounds Amazing
on October 6, 2022
Posted by: SueAnne
Gender:Female
[This review was collected as part of a promotion.] I received the Sony - WH - 1000xm5 Wireless Noise Cancelling Headphones and they are amazing. The sound quality is far beyond anything I have ever heard, absolutely the best!! I love that they are noise cancelling and wireless. They also came in a really nice zipper case to put them in after using them. I am so very happy with the Sony Wireless Noise Cancelling Headphones. I will definitely tell friends and family how great these Headphones are.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Awesome! Thank you for the perfect star review, SueAnne! We are thrilled that you are very happy with your new WH-1000XM5. We are also delighted to hear you are satisfied with its incredible sound quality, amazing noise canceling feature, aesthetic carrying case, and overall performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Great Features
on October 6, 2022
Posted by: Shellyjo
Gender:Female
[This review was collected as part of a promotion.] I love these awesome Sony headphones, light,feel great and the bass is amazing,I highly recommend them to everyone, Best noise cancelling I've ever had,they are so great,love them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 7, 2022
Hi Shellyjo, Great! We're glad that you love the noise canceling function and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Awesome headphones!
on October 7, 2022
Posted by: bubblegod123
[This review was collected as part of a promotion.] I bought this a month ago and I'm so happy that I did! The Sony wireless noise canceling headphones deliver great sound quality and I love listening to music around the house. I highly recommend them to anyone who is looking for quality headphones!
Response from sony.comBy Sony North America Customer Support, October 8, 2022
Hi bubblegod123, Amazing! We're glad that you like the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Nheon1
Gender:Male
Verified Purchase:Yes
I purchased the headphone and it worked decently but it seems to be poorly made and one of the side starting chipping out for no reason and I am not even a heavy user. The only reasonable explanation could highly likely the poor manufacturing process and materials.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 9, 2023
Hi Nheon1,
Thank you for reaching out to us! We're sorry to hear what happened with your headphones. We are more than happy to help you out with your issue. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Thank you for reaching out to us! We're sorry to hear what happened with your headphones. We are more than happy to help you out with your issue. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Written by a customer while visiting sony.com
Posted by: Sonyhadapony
Gender:Male
Verified Purchase:Yes
Such amazing sound from these headphones seriously good build and very comfortable.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 26, 2024
Hi Sonyhadapony, Awesome! We're glad that you are enjoying the sound quality, build and comfortable to use. Thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Nessim
Gender:Male
Verified Purchase:Yes
5 Stars and well-deserved. Outstanding sound and an excellent app that’s used in conjunction to adjust the bass and treble. Excellent noise cancellation. Definitely the one to get when one is ready to upgrade to an advanced set of headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 19, 2025
Hi Nessim, thanks for sharing your wonderful experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality, and bass that you can get with the app. With industry-leading noise cancellation technology every beat in your songs comes to life! We hope you continue enjoying the headphones and thanks for choosing Sony. Regards,
Dominick
Dominick
Written by a customer while visiting sony.com
Customer Rating
1
Never Received My Order
on April 22, 2025
Posted by: SSnow850
Gender:Male
I paid for the WH-1000XM5 and never received my package. I reached out to Sony Support and they opened a claim, telling me it could take up to a month. After waiting patiently, they came back and said there was nothing more they could do. I never received a refund or a replacement. I’m extremely disappointed—this was supposed to be a premium experience from a brand like Sony, and I feel completely let down.
I was really looking forward to trying these headphones, but unfortunately, I haven't had the chance to experience them. I can’t speak to their sound quality, comfort, or features because they never made it into my hands. Extremely disappointing, especially considering my expectations for a premium product.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 23, 2025
Hi SSnow850,
Thank you for bringing this to our attention. We want to sincerely apologize for the inconvenience and frustration you've experienced regarding your WH1000XM5 order. We understand how disappointing it must be not to have received your headphones. Our customers' feedback is truly valuable.
We'd like the opportunity to revisit this issue.
Please contact us again directly with your original case number or any reference information you may have. The contact information for our support team can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for giving us the chance to make this right.
Sincerely,
- Stephanie
Thank you for bringing this to our attention. We want to sincerely apologize for the inconvenience and frustration you've experienced regarding your WH1000XM5 order. We understand how disappointing it must be not to have received your headphones. Our customers' feedback is truly valuable.
We'd like the opportunity to revisit this issue.
Please contact us again directly with your original case number or any reference information you may have. The contact information for our support team can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for giving us the chance to make this right.
Sincerely,
- Stephanie
Written by a customer while visiting sony.com