Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(346 Reviews)
Rating breakdown 346 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
43
80%of customers recommend this product.
(
261 out of
326)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Amazing
on October 5, 2022
Posted by: Runner123
Gender:Female
[This review was collected as part of a promotion.] I am in love with Sony’s headphones! These are nothing but exceptional!
They came in a case box that is perfect for storing when not in use. And it’s easy to store.
The blue tooth paring capability is perfection. I was and continue to be able to pair once my bluetooth is on and the headphones are on. It is easy for me to also pair with my peloton and connects seamlessly.
Now the noise…stunning! I cannot hear anything around me while I am working, working out or just listening. Perfect when I want to tune out my world and enter another one.
They also fit comfortably over my ears and stay put! They are super light weight which I also love!
These are better quality than the other leading brands and I will continue to buy this brand!
Absolutely in love with these! I can’t say it enough.
They came in a case box that is perfect for storing when not in use. And it’s easy to store.
The blue tooth paring capability is perfection. I was and continue to be able to pair once my bluetooth is on and the headphones are on. It is easy for me to also pair with my peloton and connects seamlessly.
Now the noise…stunning! I cannot hear anything around me while I am working, working out or just listening. Perfect when I want to tune out my world and enter another one.
They also fit comfortably over my ears and stay put! They are super light weight which I also love!
These are better quality than the other leading brands and I will continue to buy this brand!
Absolutely in love with these! I can’t say it enough.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hey Runner123,
Fantastic! We are truly happy to hear you love your new WH-1000XM5 Wireless Noise Canceling Headphones. We are also delighted that you are satisfied with its aesthetic carrying case, stable & fast Bluetooth connection, industry-leading noise canceling feature, comfortable fit & lightweight design, and overall performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for sharing your amazing experience and for choosing Sony!
- Romeo
Fantastic! We are truly happy to hear you love your new WH-1000XM5 Wireless Noise Canceling Headphones. We are also delighted that you are satisfied with its aesthetic carrying case, stable & fast Bluetooth connection, industry-leading noise canceling feature, comfortable fit & lightweight design, and overall performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for sharing your amazing experience and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Great sound quality/best noise canceling hdphones
on October 7, 2022
Posted by: Julie22
Gender:Female
[This review was collected as part of a promotion.] I was excited to start using Sony's WH-1000XM5 Wireless Noise Canceling Headphones. I am currently typing this review while wearing the headphones! First of all, the headphones are stored in a sleek carrying case. There is a pocket for the headphone wired jack/cable and charger cable (very short cable?). Beautiful case, but bigger than previous model as this model's headphones do not fold up? Sound is AWESOME. Noise cancelling feature is FANTASTIC.I cannot hear much outside noise when I have these headphones on. Earpads are very very soft and comfortable. Hope the material on the earpads last after prolonged usage. Headband hurts a bit at the top of my head as it weighs down a bit, but that can be just me - I have a sensitive head. Overall, a snug fit -- not too tight. Learning curve was a bit tougher as I am older - but my son had the headphones up and running and playing around with its features in 15 seconds flat!!!! Meanwhile, I had to download Sony's headphone software onto my iPhone. Do that as there are instructions in the app. Plus, you can set it up to link to Spotify, etc. and use the touch controls - for example, swiping up on the right headphone raises the volume, swiping down decreases volume, double tab pauses the music, forward swipe forwards to next song, taking off headphones shuts off power, etc. These touch features are really snazzy when working correctly, but then I've experienced glitchiness as well. Lots of other features on the app you can play with and customize to your liking. I like the fast charging of battery and LONG battery life - big plus for me. DEFINITELY WILL COME IN HANDY TO NOT ALWAYS BE WORRYING ABOUT CHARGING HEADPHONES! I foresee myself using this pair of headphones quite often!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 8, 2022
Hi Julie22,
Thank you for the purchase! We're glad you like the fit, battery performance, and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the purchase! We're glad you like the fit, battery performance, and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: Em22
Gender:Female
Verified Purchase:Yes
These worked great for a few months, with the exception of randomly disconnecting from bluetooth on flights every so often. However more recently they've started making a loud buzzing/feedback noise and shutting off. Happened twice today in a span of 20 min.
Customer service is useless and just gave me a phone number for some external servicer.
No, I would not recommend this to a friend.
Response from sony.comBy David, Sony North America Customer Support, September 14, 2024
Hi Em22,
Thank you for the feedback. We're sorry to hear what happened with your headphones. To isolate the issue, please check this article.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204575
If the situation does not improve, even after following the troubleshooting steps provided in the article, service may be required. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Thank you for the feedback. We're sorry to hear what happened with your headphones. To isolate the issue, please check this article.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204575
If the situation does not improve, even after following the troubleshooting steps provided in the article, service may be required. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Written by a customer while visiting sony.com
Customer Rating
5
Great features !!
on October 12, 2022
Posted by: Radwa
Gender:Female
[This review was collected as part of a promotion.] I am so happy with this sony headphones!! The sound quality is amazing, It’s so soft. The material is so soft and the features is great. You can skip or pause by clicking with your finger. It is so comfortable and has great noise cancellation. The design is so neat and stylish it has a clean look. The best thing about it is the cup is big and it didn’t hurt my ears. But the only thing concern about is the case holder is kinda big. Yet it is stylish and neat it has a magnet inside to hold your charger. Overall i am happy with it . And highly recommend it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 13, 2022
Hi Radwa! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Craig
Written by a customer while visiting sony.com
Posted by: Harsha
Verified Purchase:Yes
I tried to connect to two devices and it didn't work. I tried to speak to multiple reps. Could not resolve. So I returned the product.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 11, 2022
Hi Harsha,
Thanks for reaching out to us with your concern. We're sorry to learn the multipoint function on your WH-1000XM5 headphones doesn't work properly and you're unable to connect to two devices. When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, the headset can connect to 2 devices via Bluetooth connections simultaneously, allowing you to do the following.
• Waiting for an incoming call for 2 smartphones
You can listen to music played on one smartphone with the headset, wait for an incoming call for both smartphones, and talk if an incoming call arrives.
• Switching music playback between 2 devices
You can switch the music playback from one device to the other without performing a Bluetooth reconnection.
Before connecting, we recommend to download the Sony Headphones Connect app on one of the devices and make sure it has the latest update. Check with the “Sony Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Sincerely,
Jess
Thanks for reaching out to us with your concern. We're sorry to learn the multipoint function on your WH-1000XM5 headphones doesn't work properly and you're unable to connect to two devices. When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, the headset can connect to 2 devices via Bluetooth connections simultaneously, allowing you to do the following.
• Waiting for an incoming call for 2 smartphones
You can listen to music played on one smartphone with the headset, wait for an incoming call for both smartphones, and talk if an incoming call arrives.
• Switching music playback between 2 devices
You can switch the music playback from one device to the other without performing a Bluetooth reconnection.
Before connecting, we recommend to download the Sony Headphones Connect app on one of the devices and make sure it has the latest update. Check with the “Sony Headphones Connect” app that the setting of [Connect to 2 devices simultaneously] is on. (Confirm that both devices are connected in the Device Currently Being Connected section of the app)
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: mohanymous
Gender:Male
Verified Purchase:Yes
I’ve almost given up! I’m very disappointed with the the utter lack of basic functionality: Microsoft Teams and this headset are not inspiring confidence.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 15, 2022
Hi mohanymous, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit connected to the Microsoft Teams. We highly recommend following these links to efficiently use the wh1000xm5 with your video call software:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541040.html?search=HFP
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00250089
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541040.html?search=HFP
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00250089
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Customer Rating
1
Broke in less than two months.
on September 12, 2022
Posted by: cmodeg
Gender:Male
The headphones were good while they worked. They broke in less than two months.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 13, 2022
Hi cmodeg, We're sorry to hear about this. This is usually not the case for our headphones nor the experience we want you to have. We would like to know more about what happened to your Sony WH-1000XM5 so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Written by a customer while visiting sony.com
Customer Rating
4
Great Noise Canceling Sony Headphones!
on October 7, 2022
Posted by: kkelly
Gender:Female
[This review was collected as part of a promotion.] These Sony Noise Canceling headphones are excellent! So many great features with these headphones and has a great collapsible carrying case and the charge last up to 30 hours. These wireless headphones are comfortable and have touch controls so you can pause, play or control the volume.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 7, 2022
Hi kkelly, We're glad that you like the noise canceling function and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com