Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(346 Reviews)
Rating breakdown 346 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
43
80%of customers recommend this product.
(
261 out of
326)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
2
Operation during an RV trip.
on March 23, 2026
Posted by: JV0410
I bought mine a year ago. On a recent RV trip, I used it to listen to XM on my phone and have noise cancellation from our very noisy RV. Battery had to be recharged after just a couple hours and during the recharge, the noise cancellation and music were inoperative. A battery replacement option would have been a good feature.
Response from sony.comBy Sony North America Support, March 24, 2026
Hi JV0410,
We’re sorry to hear about the battery performance you’ve experienced with your WH-1000XM5. While these headphones typically offer up to 30 hours of battery life, performance can vary based on settings like Noise Canceling and Speak-to-Chat. We recommend ensuring the firmware is up to date via the Sony Headphones Connect app and trying a different USB-C cable for a full charge.
Thanks for choosing Sony.
Best regards,
Eliab
We’re sorry to hear about the battery performance you’ve experienced with your WH-1000XM5. While these headphones typically offer up to 30 hours of battery life, performance can vary based on settings like Noise Canceling and Speak-to-Chat. We recommend ensuring the firmware is up to date via the Sony Headphones Connect app and trying a different USB-C cable for a full charge.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Customer Rating
5
Really Great
on April 17, 2026
Posted by: MWeb
Yesterday I biked into a railing on a highway overpass and the headphones launched off my head and I watched terrified as they soared and landed on the shoulder. I managed to retrieve them and besides very minimal scuffing, they are still performing excellently.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 18, 2026
Hi there,
We are elated to hear that your headphones survived such a harrowing fall and are still performing excellently for you. It is a testament to the premium build quality of the WH-1000XM5 that they could endure such an impact and continue to deliver industry-leading noise cancellation and exceptional audio clarity without missing a beat. We are relieved that you were able to retrieve them safely and that their durable design kept your music playing despite the accident.
Thank you for trusting Sony to keep up with your active lifestyle!
Regards,
Dominick
We are elated to hear that your headphones survived such a harrowing fall and are still performing excellently for you. It is a testament to the premium build quality of the WH-1000XM5 that they could endure such an impact and continue to deliver industry-leading noise cancellation and exceptional audio clarity without missing a beat. We are relieved that you were able to retrieve them safely and that their durable design kept your music playing despite the accident.
Thank you for trusting Sony to keep up with your active lifestyle!
Regards,
Dominick
Written by a customer while visiting sony.com