Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: Nono608
Gender:Male
Verified Purchase:Yes
I’ve bought two pairs of these however both have cracked on the joint between the headband and earphone very nice sound but crappy build
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 5, 2025
Hi Nono608,
Thank you for taking the time to share your feedback regarding the WH-1000XM5 headphones. We are glad to hear that you appreciate the sound quality and we sincerely apologize for the issues you've experienced with the build quality.
If you haven't already, we encourage you to reach out to our technical support team. They will be more than happy to assist you with this.
Thank you for being a valued Sony customer and we hope to resolve this issue for you promptly.
Best regards,
Stephanie
Thank you for taking the time to share your feedback regarding the WH-1000XM5 headphones. We are glad to hear that you appreciate the sound quality and we sincerely apologize for the issues you've experienced with the build quality.
If you haven't already, we encourage you to reach out to our technical support team. They will be more than happy to assist you with this.
Thank you for being a valued Sony customer and we hope to resolve this issue for you promptly.
Best regards,
Stephanie
Written by a customer while visiting sony.com
Posted by: Eliecer
Gender:Male
Verified Purchase:Yes
Súper contento con estos audífonos...calidad excelente en todos los sentidos.
I would recommend this to a friend!
Response from sony.comBy Sony North America Costumer Support, May 23, 2025
Hola Eliecer, gracias por calificar los WH1000XM5 con cinco estrellas! Nos alegra saber que estas disfrutando de la increible calidad de sonido que solo estos audifonos de primer nivel pueden ofrecer. Gracias por elegir Sony! Saludos, -Jenn.
Written by a customer while visiting sony.com
Posted by: Cj2985
Gender:Female
Verified Purchase:Yes
Nothing but constant issues since I bought them and even after having them replaced. The notorious hinge issue finally happened to me as well. I wish I never purchased them and they are definitely overrated.
No, I would not recommend this to a friend.
Response from sony.comBy Fred, Sony North America Customer Support, June 6, 2025
Hello Cj2985,
Thank you for considering Sony products. We're truly sorry to hear that the hinge on your WH-1000XM5 is damaged. This is certainly not the quality we strive for, and we're dedicated to getting this resolved for you.
To provide you with more effective assistance regarding this matter, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your
message:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We appreciate your patience and look forward to helping you further.
Best regards,
-Fred
Thank you for considering Sony products. We're truly sorry to hear that the hinge on your WH-1000XM5 is damaged. This is certainly not the quality we strive for, and we're dedicated to getting this resolved for you.
To provide you with more effective assistance regarding this matter, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your
message:
- Name:
- Sony Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We appreciate your patience and look forward to helping you further.
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: klwin slot
Verified Purchase:Yes
As someone who enjoys immersive online gaming, especially on platforms like KLWIN Slot, I was looking for a pair of headphones that could match the intensity, clarity, and excitement of fast-paced games like the Color Prediction Game. The Sony WH-1000XM5 has exceeded my expectations on every level.
The noise-canceling feature is top-tier—it blocks out distractions, allowing me to focus entirely on the gameplay and make sharp, accurate predictions. Whether I’m spinning the slots or engaging in the live gaming features of KLWIN, the XM5 delivers crisp audio, deep bass, and a rich soundscape that makes every win feel even more thrilling.
Pairing the WH-1000XM5 with the KLWIN app on my phone was seamless. The Bluetooth connectivity is rock-solid, and the battery life is more than enough for long gaming sessions. Plus, the comfort of these headphones means I can play for hours without fatigue.
If you’re playing on KLWIN Slot Malaysia, especially in the color prediction games where focus and timing matter, I highly recommend upgrading your experience with the Sony WH-1000XM5. It's not just a headphone—it's a game-changer.
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I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, July 6, 2025
Hi klwin slot, we are thrilled to hear how much the WH-1000XM5 headphones are enhancing your immersive online gaming.
It's fantastic to know that the industry-leading noise cancellation and crystal-clear audio with powerful bass are truly elevating your experience, making every win feel even more thrilling.
Thanks for choosing Sony. We appreciate you sharing your positive feedback and recommendation!
Best regards,
Estefany
It's fantastic to know that the industry-leading noise cancellation and crystal-clear audio with powerful bass are truly elevating your experience, making every win feel even more thrilling.
Thanks for choosing Sony. We appreciate you sharing your positive feedback and recommendation!
Best regards,
Estefany
Written by a customer while visiting sony.com
Posted by: Gabriel_yyj
Gender:Male
Verified Purchase:Yes
I bought these for my wife for Christmas. She really liked them but after about a year the joint connecting the headband to the ear piece broke. This was just outside the warranty period, so we reviewed some videos to learn it is a common issue and follow some tips (e.g., try plastic weld). That worked for a few weeks, then the side broke, so we did the same thing, then it broke again, hence the duct tape. This was normal household wear, and I definitely would expect better from Sony and this price point. They have setup a service via Microland for headband repair, but that is another $150 and I would sooner put that toward new headphones with a different company.
No, I would not recommend this to a friend.
Response from sony.comBy DiegoV, Sony North America Customer Support, August 4, 2025
Hello there,
Thanks for letting us know about this situation. We sincerely apologize for the inconveniences. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thanks for considering Sony products.
Best regards,
DiegoV, Sony North America Customer Support
Thanks for letting us know about this situation. We sincerely apologize for the inconveniences. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thanks for considering Sony products.
Best regards,
DiegoV, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
3
Consistent static
on August 7, 2025
Posted by: GreyEels
Gender:Female
Honestly, the XM3 was way better. I went through two XM4 models with malfunctioning sound quality (booming, static, crackling sounds that gradually became louder) while playing music or simply using the noise canceling feature without music.
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, August 7, 2025
Hi GreyEels!
Thank you for sharing your feedback regarding your experience with the WH-1000XM5 headphones.
We sincerely apologize for the issues you've encountered, especially after having gone through two XM4 models with sound quality problems. We understand how frustrating it can be when a product does not fulfill your expectations.
We are continuously working to improve our products and your feedback is invaluable in helping us achieve that.
If there's anything specific we can do to assist you further or if you would like to discuss this matter in detail, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
Thank you for sharing your feedback regarding your experience with the WH-1000XM5 headphones.
We sincerely apologize for the issues you've encountered, especially after having gone through two XM4 models with sound quality problems. We understand how frustrating it can be when a product does not fulfill your expectations.
We are continuously working to improve our products and your feedback is invaluable in helping us achieve that.
If there's anything specific we can do to assist you further or if you would like to discuss this matter in detail, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for your feedback.
Sincerely,
Estefany
Written by a customer while visiting sony.com
Posted by: Makrishna
Gender:Female
Verified Purchase:Yes
These headphones are easy to use, lightweight, and comfortable. Sound quality is crisp but does not quite meet the depth and richness of my old Ziks from Parrot. The Ziks were twice as expensive, though! I’ll enjoy these Sony headphones well.
I would recommend this to a friend!
Response from sony.comBy Fred, Sony North America Customer Support, August 26, 2025
Hi Makrishna,
Thank you for choosing Sony!
We’re so glad to hear you're enjoying your new WH-1000XM5 headphones! It's fantastic to know you find them easy to use, lightweight, and comfortable.
Thank you for your feedback regarding the sound quality. We understand that while the sound is crisp, it doesn't quite match the depth and richness of your previous, more expensive pair. We truly appreciate you sharing this, as feedback like yours is incredibly valuable and helps us improve our products.
We hope you'll continue to enjoy them and discover all they have to offer. Thank you for the thoughtful review!
Best regards,
-Fred
Thank you for choosing Sony!
We’re so glad to hear you're enjoying your new WH-1000XM5 headphones! It's fantastic to know you find them easy to use, lightweight, and comfortable.
Thank you for your feedback regarding the sound quality. We understand that while the sound is crisp, it doesn't quite match the depth and richness of your previous, more expensive pair. We truly appreciate you sharing this, as feedback like yours is incredibly valuable and helps us improve our products.
We hope you'll continue to enjoy them and discover all they have to offer. Thank you for the thoughtful review!
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: 1aws1
Gender:Male
Verified Purchase:Yes
Have not owned more than 7 months and one of the earmuff stems broke. Called for Warranty and they said not covered.
No, I would not recommend this to a friend.
Response from sony.comBy Gus, Sony North America Customer Support, October 13, 2025
Hi, thank you for your review!
We are truly sorry to hear that the stem on the earmuff of your WH-1000XM5 headphones broke in less than seven months, and that this issue was not covered under warranty when you called. We understand how frustrating and disappointing that must be, especially for a premium product.
Damage to the physical structure of the headphones, such as a broken stem, is typically classified as physical or accidental damage. Standard limited warranties usually cover defects in materials or workmanship, but they unfortunately do not cover breaks or physical damage from use.
We do have an option for you to receive a repair through our authorized servicer, Encompass. They handle out-of-warranty services for physical damage to the WH-1000XM5 headset.
To check the details, including the flat-rate pricing and to start the repair submission process, please visit their dedicated repair page here:
https://sony.encompass.com/parts-accessories/Sony-Repair-Services
We appreciate you choosing Sony and regret the inconvenience this break has caused. We hope this repair option helps you get back to enjoying your headphones quickly!
Best regards,
Gus,
Sony North America Customer Support
We are truly sorry to hear that the stem on the earmuff of your WH-1000XM5 headphones broke in less than seven months, and that this issue was not covered under warranty when you called. We understand how frustrating and disappointing that must be, especially for a premium product.
Damage to the physical structure of the headphones, such as a broken stem, is typically classified as physical or accidental damage. Standard limited warranties usually cover defects in materials or workmanship, but they unfortunately do not cover breaks or physical damage from use.
We do have an option for you to receive a repair through our authorized servicer, Encompass. They handle out-of-warranty services for physical damage to the WH-1000XM5 headset.
To check the details, including the flat-rate pricing and to start the repair submission process, please visit their dedicated repair page here:
https://sony.encompass.com/parts-accessories/Sony-Repair-Services
We appreciate you choosing Sony and regret the inconvenience this break has caused. We hope this repair option helps you get back to enjoying your headphones quickly!
Best regards,
Gus,
Sony North America Customer Support
Written by a customer while visiting sony.com