Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: Bootsmageee
Gender:Male
Verified Purchase:Yes
I bought this for work and I’m a machinist that deals with audible noises above 110Db so it’s constant and these headphones phone have blocked out 90% of noise
They work for people who have glasses and doesn’t smash them across their head works with safety goggles and light enough to wear all day
The Sony app for noise management is amazing too sooo many features too long to put in a review but user friendly
They work for people who have glasses and doesn’t smash them across their head works with safety goggles and light enough to wear all day
The Sony app for noise management is amazing too sooo many features too long to put in a review but user friendly
Best overall headphones phones that go over ears
Even better noise cancelling try the Sony xm-004 ear buds I have those too and these paired are the best for any time
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 15, 2024
Hi Bootsmageee, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We are delighted to hear that you find the WH-1000XM5 headphones comfortable to wear while using glasses. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Sound Connect app. Your observations are absolutely accurate. These lightweight headphones feature a refined finish made from newly developed soft fit leather, which conforms gently to your head, reducing pressure on the ears while effectively blocking out external noise. The elegant design includes a stepless slider, seamless swivel and hanger, and silent joints, all contributing to an enjoyable wearing experience with the WH-1000XM5. We appreciate your awesome feedback. It's customers like you that motivate us to maintain our high standards. Thank you for trusting Sony! -Jess
Written by a customer while visiting sony.com
Posted by: alyssak
Gender:Female
Verified Purchase:Yes
I bought these headphones alittle bit ago to wear to the gym, then seem to slip off my head and the noise cancellation sucks.
You can still hear things around you and i thought that they would at least stay steady on my head not slip off.
You can still hear things around you and i thought that they would at least stay steady on my head not slip off.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5
Best headphones I have used in over 40 years...
on January 3, 2025
Posted by: DJ John
Gender:Male
Verified Purchase:Yes
Great upgrade from Sony WH-1000xm4, which I still use. Sound is the same but much better mics on the M5B for conf calls.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 4, 2025
Hi DJ John,
You made the right choice upgrading to the Sony WH1000XM5! We're glad that you like the call quality of the headphones. Thank you for choosing Sony!
-Ralph
You made the right choice upgrading to the Sony WH1000XM5! We're glad that you like the call quality of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Really great sound quality for Hi-res audio
on January 4, 2025
Posted by: Pab52
Gender:Male
I've bought it 16 days ago and I'm in love with it and Sony service is excellent. I am using them for HI-fi resolution audio. And wow, the app is great.
I would recommend this to a friend!
Response from sony.comBy David, Sony North America Customer Support, January 5, 2025
Hi Pab52,
Thank you for the purchase! We're glad to hear that you love the sound quality and app of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Thank you for the purchase! We're glad to hear that you love the sound quality and app of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Written by a customer while visiting sony.com
Posted by: Madvet_
Gender:Male
Verified Purchase:Yes
Very impressed and pleased with the NC feature. Nice design and fit.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 18, 2025
Hi Madvet_,
Perfect! We're thrilled that you like the noise canceling function, design, and fit of the headphones. Thank you for choosing Sony!
-Ralph
Perfect! We're thrilled that you like the noise canceling function, design, and fit of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: SASJ
Gender:Female
Verified Purchase:Yes
The headphones broke in about three weeks I think the design is bad.. it has taken me this long to even write this review.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 3, 2025
Hi SASJ,
Thank you for taking the time to provide your feedback regarding the WH-1000XM5. We sincerely apologize for the issues you encountered with the product. This is definitely not the quality or durability we aim to deliver to our customers. Please note that your headphones has a 1-year warranty from the date of purchase.
For more information regarding the headband issue, please refer to the following link:
https://www.sony.com/electronics/support/articles/00346233
Should you need more information/technical assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM5:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
Thank you for taking the time to provide your feedback regarding the WH-1000XM5. We sincerely apologize for the issues you encountered with the product. This is definitely not the quality or durability we aim to deliver to our customers. Please note that your headphones has a 1-year warranty from the date of purchase.
For more information regarding the headband issue, please refer to the following link:
https://www.sony.com/electronics/support/articles/00346233
Should you need more information/technical assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM5:
We value your feedback and aim to restore your trust in Sony.
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: Sayooj
Gender:Male
Verified Purchase:Yes
I bought it last week and I am happy with the sound quality and anc
Response from sony.comBy Sony North America Customer Support, February 28, 2025
Hi Sayooj, Awesome! We’re delighted to hear you’re enjoying the sound quality and active noise cancellation. Happy listening and thanks for the 5-star rating on the product! -Jess
Written by a customer while visiting sony.com
Posted by: RLSRides
Gender:Male
Verified Purchase:Yes
I just bought these today at an airport and was shocked as to how well they work in the plane during take off! I was sitting in the second to the last row in the plane behind the wing and the engine. It's usually pretty load during take off and maneuvering around the airstrip. The noise cancelling is fantastic and I was shocked that I could listen to music at a lower level and nothing impeded it. Very impressed and this was my first impression as it's my first pair of noise cancelling headphones. There are a lot of products to choose from and others that I was looking at were almost twice the cost (Bowers and Wilkens). After a bunch of reviews being read and comparisons being made, these are the best bang for your buck. Very comfortable, the App is great and easy to work with, and they sound great! The touch controls on the right ear cup is a fantastic feature as well. Again great product and at a very reasonable price for what you're getting.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 28, 2025
Hi RLSRides,
You made the right choice! We're thrilled that you like the noise canceling function, comfort, dedicated app, and touch controls of the headphones. Thank you for choosing Sony!
-Ralph
You made the right choice! We're thrilled that you like the noise canceling function, comfort, dedicated app, and touch controls of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com