Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: MrChips2
Gender:Male
Verified Purchase:Yes
Had these cans for about a week now. Just really still learning how to use them. The sound quality is very good and ANC is pretty good.
Really like them as they are more comfortable than buds, but sound is better on the buds.
Really like them as they are more comfortable than buds, but sound is better on the buds.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 30, 2023
Hi MrChips2, Amazing! We're delighted to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Oscar350
Gender:Male
Verified Purchase:Yes
Great sounding headphones but not the greatest for working out. Headphones get very warm and your ears sweat
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 30, 2023
Hi Oscar350,
Thanks for commenting. We are glad to hear your satisfaction with the amazing sound quality of your WH-1000XM5. We greatly appreciate your feedback when using these headphones for working out. Please note that we do not recommend wearing these headphones while heavy sweating as this unit is not waterproof.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Thanks for commenting. We are glad to hear your satisfaction with the amazing sound quality of your WH-1000XM5. We greatly appreciate your feedback when using these headphones for working out. Please note that we do not recommend wearing these headphones while heavy sweating as this unit is not waterproof.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Gigsound
Gender:Male
Verified Purchase:Yes
I got the headphones a month ago and was amazed by the noise reduction. I can run my lawnmower and it cuts out 90 percent of the noise, amazing. I tried some other much higher priced headphones and they didn’t sound as good as the Sony headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 19, 2023
Hi Gigsound, We are glad that you like the noise canceling feature of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
These headphones have great sound and superb bass response. They also have excellent noise cancelling. The one major flaw is with the earpads. If I am wearing my glasses (which I do the majority of my waking hours) while listening to these headphones I get this rubbing/squeaking nose if I walking around or moving around or eating. This also happens when I use the headphones on Zoom calls whenever I talk. It's bearable for the most part but it definitely gets annoying after a while.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 16, 2024
Hi curtmader,
Thank you for sharing your experience with our WH1000XM5. While we are happy that you are pleased with the sound quality of your XM5, we regret to hear that you are experiencing some rubbing or squeaking noise when you move due to the cushion contacting with your eyeglasses. For comfortable listening experience and to keep the headphones from moving, you may try and adjusting the length of the headphones to get the best fit. Your feedback is highly appreciated and will help us improve our future products. Thank you for choosing Sony! - Marco
Thank you for sharing your experience with our WH1000XM5. While we are happy that you are pleased with the sound quality of your XM5, we regret to hear that you are experiencing some rubbing or squeaking noise when you move due to the cushion contacting with your eyeglasses. For comfortable listening experience and to keep the headphones from moving, you may try and adjusting the length of the headphones to get the best fit. Your feedback is highly appreciated and will help us improve our future products. Thank you for choosing Sony! - Marco
Written by a customer while visiting sony.com
Customer Rating
5
Have a number of useful features that work for me
on January 16, 2024
Posted by: FeliciaH
Gender:Female
Verified Purchase:Yes
I like these a lot. They fit my needs. They sound good. Connect with my devices. Have an app that I can customize settings. Are comfortable. Have a number of useful features that work for me like the different levels of pass through sound. I use these daily on walks, at work, or just around the house. If I could have one feature it would be for the cup to rotate down instead of up when around my neck. All in all, I'm very happy with my purchase.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 16, 2024
Hi FeliciaH, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! We're thrilled to hear you're enjoying the great sound quality, variety of presets and custom features via the Sony | Headphones Connect App, comfortable fit, ambient sound mode function, and overall performance of your Sony XM5. We'll certainly consider your suggestion, as enhancing the user experience is our top priority. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Gerard0312
Gender:Male
Verified Purchase:Yes
I do notice that these headphones make the music more "live" so to speak. The head tracking works very well and is rather seemless with head turning.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 23, 2024
Hi Gerard0312,
Amazing! We're thrilled that you are enjoying the sound quality and design of the headphones. Thank you for choosing Sony!
-Ralph
Amazing! We're thrilled that you are enjoying the sound quality and design of the headphones. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Knorris
Gender:Male
Verified Purchase:Yes
Well I’m going to buy the 77 inch Sony TV in March so I thought I would purchase these headphones because they will be able to match up and I can hear attach them or connect to the TV and able to adjust the sound in my headphones, so I have been using these to listen to music and the sound and quality is unbelievable. I am very happy with my purchase.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 26, 2024
Hi Knorris, Thank you for telling us about your amazing experience with your WH-1000XM5. We're truly pleased to hear you love everything about your WH-1000XM5 and you are having an enjoyable listening experience with these great headphones. Thanks also for planning on purchasing a 77" Sony TV. In case you didn't know, by combining the WLA-NS7 Wireless Transmitter, a TV, and Sony brand headphones, you can enjoy TV audio in personalized 360 spatial sound. Thank you for choosing Sony! -Jess
Written by a customer while visiting sony.com
Posted by: DoubleAA
Verified Purchase:Yes
I bought these a month ago and love them! My Beats headphones snapped trying to put them on my head and I never feel that fear when I'm about to put them on so love the design. The sound quality is really good with the exception of max volume (those around you can hear) but for your hearing, you probably shouldn't listen to anything at max volume. Since buying these I've worn them to work out, commute in, and listen to music while I work. Overall, I would recommend these to anyone looking for good noise-cancelling headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 29, 2024
Hi DoubleAA, Congratulations on your new Sony WH1000XM5! We're very happy to hear you love the sturdy built and design, exceptional sound quality, and overall performance of your WH1000XM5. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com