Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: ChefJeff
Gender:Male
Verified Purchase:Yes
Great Sound
Great noise cancelling
Most comfortable headphones ever
Great noise cancelling
Most comfortable headphones ever
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 14, 2023
Hi ChefJeff, Awesome! We are glad to hear that you are enjoying the sound quality and noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Eve67
Gender:Female
Verified Purchase:Yes
I bought my first pair a month or so ago and the noise canceling wasn't good at all, noise kept being filtered in. I couldn't even notice any difference from the noise canceling setting and the ambient setting. They both sounded exactly the same with the outside world being loud. Got them replaced with a newer pair through customer service but they both have the same issue, I'm guessing all of them are like this at this point. They are really comfortable tho at least.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 17, 2023
Hello Eve67,
Thank you for sharing your feedback about our Sony WH1000XM5. While we are happy that you appreciate the comfortability of the headphone, we're sorry to hear that the noise canceling feature is not sufficient enough to block the unwanted noise. Please allow us to troubleshoot this concern and turn your experience to a better one. You may find this link helpful.
The effect of noise canceling is not sufficient.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?utm_source=glean
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Thank you for sharing your feedback about our Sony WH1000XM5. While we are happy that you appreciate the comfortability of the headphone, we're sorry to hear that the noise canceling feature is not sufficient enough to block the unwanted noise. Please allow us to troubleshoot this concern and turn your experience to a better one. You may find this link helpful.
The effect of noise canceling is not sufficient.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?utm_source=glean
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Written by a customer while visiting sony.com
Posted by: Caps2345667
Gender:Female
Verified Purchase:Yes
I bought this amazing headphones for me like 7 days ago, I’m still surprised by the quality of the sound
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 17, 2023
Hi Caps2345667, Excellent! We're delighted to hear that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Slaysr
Gender:Male
Verified Purchase:Yes
Researched multiple products and found Sony to out perform the rest.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 19, 2023
Good day, Slaysr!
You made the right choice! We're glad that you chose our Sony WH1000XM5 over other brands. We are very happy to hear that you are pleased with the performance and noise canceling feature of our Sony WH1000XM5. We always strive to deliver the best quality with our products and always aim to provide the best experience to our beloved customers. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for your strong recommendation and for choosing Sony! - Marco
You made the right choice! We're glad that you chose our Sony WH1000XM5 over other brands. We are very happy to hear that you are pleased with the performance and noise canceling feature of our Sony WH1000XM5. We always strive to deliver the best quality with our products and always aim to provide the best experience to our beloved customers. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for your strong recommendation and for choosing Sony! - Marco
Written by a customer while visiting sony.com
Posted by: Tymoney
Gender:Male
Verified Purchase:Yes
Bought these a couple of days ago and so far everything is great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 11, 2023
Hi Tymoney, Congratulations! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Bravo609
Gender:Male
Verified Purchase:Yes
Ok. I love this brand and usually these headphones, that's why I spend so much on them. This new version, I felt like they were so good for so long that they tried to give you everything but the kitchen sink in this pair.
The noise canceling is horrendous because I can walk by someone talking and they'll automatically stop. God help you if you attempt to cut grass or vacuum with them on. Even the adjustment in the app didn't help
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 13, 2023
Hi Bravo609,
While we are thrilled to know that you love our brand, we are really sorry if you are experiencing an issue with the noise canceling of your WH1000XM5. This is certainly not the news we'd like to hear from you. We'd like to help you isolate the problem. If you haven't yet, please try performing troubleshooting using these articles and see if they resolve your issue:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00278312
https://www.sony.com/electronics/support/articles/00229328
I hope this helps.
Should you need more information/assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for trusting Sony.
Sincerely,
Romeo
Sony Social Support
While we are thrilled to know that you love our brand, we are really sorry if you are experiencing an issue with the noise canceling of your WH1000XM5. This is certainly not the news we'd like to hear from you. We'd like to help you isolate the problem. If you haven't yet, please try performing troubleshooting using these articles and see if they resolve your issue:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00278312
https://www.sony.com/electronics/support/articles/00229328
I hope this helps.
Should you need more information/assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for trusting Sony.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I currently own the Bose QC Ultra and recently purchased the 1000XM5. The sound is exceptional on both but where Sony beats Bose is on phone calls. The microphone on the Sony's 1000XM5 is far superior than the microphone on the Bose QC Ultra.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 15, 2023
Hi there,
Thank you for purchasing our Sony WH1000XM5. We are truly delighted to hear that you are very much pleased with the microphone of our XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
Marco
Thank you for purchasing our Sony WH1000XM5. We are truly delighted to hear that you are very much pleased with the microphone of our XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
Marco
Written by a customer while visiting sony.com
Posted by: jlacen19
Gender:Male
Verified Purchase:Yes
Extremely bad engineered. Very cheap build even though they cost 300 plus! Everyone has the same problem with the swivel popped out ! Another thing is very bad instructions for finding the serial number and model number.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 21, 2023
Hi jlacen19,
Thank you for your time writing this review. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Thank you for your time writing this review. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Written by a customer while visiting sony.com