Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
4
Excellent noise cancellation
on August 15, 2023
Posted by: Chaithanya
Gender:Male
These headphones have enabled me to do household tasks and be on calls without the other person complaining of the noises. Before this I often had to stop doing such tasks due to complaints of disturbances.
The main reason for this being rated 4 and not 5 is because it is not comfortable to wear continuously for over 2 hours. I am able to wear my Sony WHCH700N for up to 5 hours comfortably and expected the same with these new ones too.
The main reason for this being rated 4 and not 5 is because it is not comfortable to wear continuously for over 2 hours. I am able to wear my Sony WHCH700N for up to 5 hours comfortably and expected the same with these new ones too.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , August 16, 2023
Hi Chaithanya,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: vas1
Gender:Male
Verified Purchase:Yes
I bought online my Sony phones WH1000xm5/B and very happy while using this priceless gadget!
Thank you, Sony, for this great phones!
Thank you, Sony, for this great phones!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 18, 2023
Hi vas1, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: CA Sunshine
Gender:Male
Verified Purchase:Yes
I had these headphone for about 1 month now. Travelled by plane, did some yard work, listen to movies and used the to do chores around the house. The sound quality is pretty good and with the app, you can customize the sound level. The automatic digital equalizer does a good job to find the proper equilibrium for your ear. I wish, however, that there could be different sound settings for different application (like a receiver) so that for certain movies you could accentuate the voice to be clearer while other event, you could want more bass, etc.. Maybe with what the headphones are paired with, you could make the different automatic settings or have functions, on your headphones to change settings. The battery life seems to last a good amount of time. When you put on the headphone, a voice telling you how much % battery life could be a nice touch (or at least be optional on the app). The noise cancellation is really good in most settings. However, i did not notice that, when using my lawn more, it didn't do a good job in the noise cancellation. I was surprised by this since it is a steady sound that I would have believe the opposite sine wave could have been generated to cancel this noise, but that wasn't the case. The weed wacker had a better outcome by cancelling the sound most of the time. if I moved my head a bit, the headphone had to adjust, but it did the job. However, the lawn more, I didn't have any luck with it. The airplane was great pure quietness. One more thing. I believe that there should be more padding on the top of the headphone. During the first few times, I could feel the presence of the headphone. After a while you get used to it and it doesn't bother you anymore. But, at first, it did bother me. I believe that if it had more cushioning or a " GEL" type of cushion, it might be better.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 23, 2023
Hi CA Sunshine, Congratulations on your new Sony WH1000XM5! Thank you so much for taking the time to leave us a review of your Sony XM5 headphones. We're very happy to hear that you're enjoying the excellent sound quality, audio customization using the app, long battery life, battery level notification, and overall performance of the headphones.
At Sony, we are always looking to improve our product quality and features. We have noted your suggestion about the sound setting presets and will be sure to forward this feedback to the appropriate department.
While we're glad to know that the noise cancelling works great when you're travelling by plane, we regret to hear that it is not as effective when you're doing some yard work. This is definitely not the news that we would like to hear.
To make the most of the noise canceling function, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
If you have further questions or concerns about your Sony WH1000XM5, feel free to contact our product support team via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
At Sony, we are always looking to improve our product quality and features. We have noted your suggestion about the sound setting presets and will be sure to forward this feedback to the appropriate department.
While we're glad to know that the noise cancelling works great when you're travelling by plane, we regret to hear that it is not as effective when you're doing some yard work. This is definitely not the news that we would like to hear.
To make the most of the noise canceling function, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
If you have further questions or concerns about your Sony WH1000XM5, feel free to contact our product support team via phone call at 855-806-8464 or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
4
Undoubtedly elevate your auditory experience.
on August 22, 2023
Posted by: Anonymous
Verified Purchase:Yes
The WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones in Midnight Blue are truly exceptional. Their noise-canceling capabilities are nothing short of remarkable, providing an immersive listening experience by blocking out unwanted ambient sounds. The sleek midnight blue color adds a touch of elegance to the design, making them a stylish accessory as well. The sound quality is unparalleled, delivering rich and crisp audio across various genres. Comfort is another strong suit, as these headphones are designed for extended wear without causing discomfort. With intuitive touch controls and seamless connectivity, these headphones are a perfect companion for both work and leisure. Whether you're on a long flight, working in a noisy environment, or simply enjoying your favorite tunes, the WH-1000XM5 headphones will undoubtedly elevate your auditory experience.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 23, 2023
Hi Manny Rios,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're really glad to hear that you are enjoying the amazing sound quality, elegant design, noise cancelling, comfortable fit, features and overall performance of your headphones. The WH-1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're really glad to hear that you are enjoying the amazing sound quality, elegant design, noise cancelling, comfortable fit, features and overall performance of your headphones. The WH-1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: KBJ3
Gender:Male
Verified Purchase:Yes
So far so good got no complaints complaints excellent sound quality very good built
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , August 28, 2023
Hi KBJ3,
Very nice! Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality of the headphones.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Very nice! Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality of the headphones.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Written by a customer while visiting sony.com
Posted by: raraboom
Gender:Female
Verified Purchase:Yes
I am so happy I bought this! Boosted my
Productivity at the office!
Productivity at the office!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , August 30, 2023
Hi raraboom,
Awesome! We're glad to hear that you're happy with your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
Awesome! We're glad to hear that you're happy with your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
Written by a customer while visiting sony.com
Posted by: Klaydn
Gender:Male
Verified Purchase:Yes
First expensive pair of headphones and worth every cent, The noise cancelling is amazing, and all the extra features I didn't even know were a huge plus like double Bluetooth.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 2, 2023
Hi Klaydn, We are glad to hear that you love your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: masterloggie
Gender:Male
Verified Purchase:Yes
Had the headphones for 3 weeks now. Ultra HD with ATMOS is a tantalizing experience.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 5, 2023
Hi masterloggie, Congratulations on your new Sony WH1000XM5! We're very pleased to hear you're enjoying the great sound, exceptional noise cancellation, and overall immersive listening experience of your new Sony Headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com