Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: Chonk
Gender:Male
Verified Purchase:Yes
I really love these headphones. Using them with the Tidal app, I can listen to anything I want to hear. I range through classical, jazz, folk, and rock, and it all sounds really great. And the best part is the serene world they create, wiping out the sound of landscapers, traffic, etc. I use them every day, often for hours, while I take care of whatever else I have to do. Just great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 3, 2023
Hi Chonk, we're glad you love our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Posted by: DJ_Rusty
Gender:Male
Verified Purchase:Yes
I purchased this 2 weeks ago and it really has exceeded my expectations! The fit is so comfortable that I can wear these for hours without any discomfort. And the sound - I am hearing small details in my favorite songs that I never heard before! So amazing!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 8, 2023
Hi DJ_Rusty, Thank you for purchasing the Sony XM5! We're pleased to hear that your new Sony headphones have exceeded your expectations. And good to know you like the comfortable fit and amazing sound quality of the Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Kunal_P
Gender:Male
Verified Purchase:Yes
The noise cancellation was not upto the expectation but sound quality was spot on. Really love the sound quality of sony products. If you really are a music enthusiast, the sound quality will elevate your experience. Can't say the same about any other products on the market. And the Bass boost is something that you should try on these sony and it speaks for itself. And they're comfortable. I hope they get cheaper so more people can try it out.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 11, 2023
Hi Kunal_P,
Thank you for purchasing the WH-1000XM5 Wireless Noise Canceling Headphones. It's unfortunate to learn the noise cancellation hasn't performed to your standards. Allow us to help you and turn your experience around. If the effect of noise canceling is not sufficient, try to adjust the headset into a comfortable position. Check that the Adaptive Sound Control is turned off. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Because of the Auto NC Optimizer feature (optimizing the Noise Canceling function automatically), the Noise Canceling effect may change depending on the conditions or how you are wearing the headphones.
For example, the following may cause the Noise Canceling effect to change:
• Going down the stairs, eating, drinking, or speaking loudly
• Touching the headphones
• The headphones move or slip slightly
You may refer to this help guide link for troubleshooting steps to isolate and fix this issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Despite your concerns, we're happy to hear that you like the exceptional comfort and excellent audio quality of our Sony Headphones and the WH-1000XM5 is a no exception. Good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. Thank you for choosing Sony! -Jess
Thank you for purchasing the WH-1000XM5 Wireless Noise Canceling Headphones. It's unfortunate to learn the noise cancellation hasn't performed to your standards. Allow us to help you and turn your experience around. If the effect of noise canceling is not sufficient, try to adjust the headset into a comfortable position. Check that the Adaptive Sound Control is turned off. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Because of the Auto NC Optimizer feature (optimizing the Noise Canceling function automatically), the Noise Canceling effect may change depending on the conditions or how you are wearing the headphones.
For example, the following may cause the Noise Canceling effect to change:
• Going down the stairs, eating, drinking, or speaking loudly
• Touching the headphones
• The headphones move or slip slightly
You may refer to this help guide link for troubleshooting steps to isolate and fix this issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Despite your concerns, we're happy to hear that you like the exceptional comfort and excellent audio quality of our Sony Headphones and the WH-1000XM5 is a no exception. Good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. Thank you for choosing Sony! -Jess
Written by a customer while visiting sony.com
Posted by: TonenoT
Gender:Male
Verified Purchase:Yes
This is simply the best Noise Cancelling Headphones on the market. I use Noise Cancelling headphones as a pilot and these have even better sound quality, then my more super expensive Aviation ones. That sound quality is top notch, love the low lows and the clear highs. This is simple Top Sony that used to lead the tech industry years ago.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 14, 2023
Hi TonenoT, Great! We're very happy to hear you're enjoying the excellent sound quality and great noise cancellation of your Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
4
Great Headphones, But Hurt My Ears Helixes Badly
on August 13, 2023
Posted by: VladimirM
Gender:Male
Verified Purchase:Yes
Absolutely the best quality headphones I ever tried if not for the fact I cannot use them of more than a couple hours at a time. The helix pain becomes unbearable. Called support, they stated no solution from Sony is available. Bought a third-party earopads replacements, but still struggling with the replacement process.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 14, 2023
Hi VladimirM, Awesome! We are so glad to hear that you are happy with your new WH1000XM5! If you are referring to the earpads replacement of the headphones, it is possible to replace the WH-1000XM5 earpads yourself however, we recommend that you have them replaced by an Authorized Service Center.
Here is our related article link on how to replace the earpads of the WH-1000XM5 headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282460
I hope this helps!
Regards,
Carl
Here is our related article link on how to replace the earpads of the WH-1000XM5 headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282460
I hope this helps!
Regards,
Carl
Written by a customer while visiting sony.com
Posted by: Musshu1981
Gender:Male
Verified Purchase:Yes
I have them for a little while and I’m in love , the sound is amazing deep base and cristal clear trebles . They are not heavy so you can used them for hours without notice you are wearing them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 16, 2023
Hi Musshu1981, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: IDEFIBU360
Gender:Male
Verified Purchase:Yes
I purchased these for my birthday. After reading tons of reviews on the higher end phones I kept coming back to these. They did not disappoint. Fabulous sound incredibly comfortable. These are easily comparable to the Apple top of the line phones which I purchased for my son.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 14, 2023
Hi IDEFIBU360, Great You definitely made the right choice with these headphones! It's wonderful to hear you are having an enjoyable listening experience with your WH-1000XM5. Glad to know you find it comfortable to wear and you like the incredible audio quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Written by a customer while visiting sony.com
Posted by: Peanut79
Gender:Male
Verified Purchase:Yes
NaNaNa Nananananananananananananananananananananana
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 16, 2023
Hi Peanut79, we appreciate your perfect star rating! We're also glad that you like your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com