Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: Cigar guy
Gender:Male
Verified Purchase:Yes
Bought these for a trip to Alaska, preformed superbly. Great battery life and sound.
Case kept everything easy to store in my carry on and protected them. Now my wife wants them for a trip she is taking.
Case kept everything easy to store in my carry on and protected them. Now my wife wants them for a trip she is taking.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 13, 2023
Hi Cigar guy, We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Sillahboy
Gender:Male
Verified Purchase:Yes
My wife bought it for when I was traveling overseas and I love it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 13, 2023
Hi Sillahboy,
That's amazing! We are so happy to know that you love our WH-1000XM5. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
That's amazing! We are so happy to know that you love our WH-1000XM5. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: TitaV
Gender:Female
Verified Purchase:Yes
I've had mine for a couple of months now and I'm still finding my personal customizations. The sound is amazing as is the noise cancelling. Phone calls are clear and overall one of the best headphones I've purchased, and I've purchased plenty over 50 plus years!!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 27, 2023
Hi TitaV,
Thank you so much for such a great review! We're really glad to hear that you consider our WH1000XM5 as one of the best headphones you've ever purchased. Your satisfaction with the amazing sound, call quality, noise canceling function and custom features are greatly appreciated. Our WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Thank you so much for such a great review! We're really glad to hear that you consider our WH1000XM5 as one of the best headphones you've ever purchased. Your satisfaction with the amazing sound, call quality, noise canceling function and custom features are greatly appreciated. Our WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Gee Dub
Gender:Male
Verified Purchase:Yes
Based on positive reviews I bought a pair of these rather than my usual Bose —- man these thins are super - if you love hearing all the instr and intricacies in the music you will love the audio !! My single complaint is I can’t turn noise canceling up and Dow between 1-10 ( a feature I use constantly with my Bose )
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 28, 2023
Hi Gee Dub,
Thanks for sharing your 5-star review and experience with the WH1000XM5. We're glad that you are enjoying the sound quality of the headphones. Your feedback about the noise canceling function is greatly appreciated. With the Sony Headphones Connect app, you can adjust the Noise Canceling function and Ambient Sound Mode (ambient sound control) depending on your needs.
Additionally, the Adaptive Sound Control detects your action and automatically adjusts the setting of the Noise Canceling or Ambient Sound Control. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
Thanks for sharing your 5-star review and experience with the WH1000XM5. We're glad that you are enjoying the sound quality of the headphones. Your feedback about the noise canceling function is greatly appreciated. With the Sony Headphones Connect app, you can adjust the Noise Canceling function and Ambient Sound Mode (ambient sound control) depending on your needs.
Additionally, the Adaptive Sound Control detects your action and automatically adjusts the setting of the Noise Canceling or Ambient Sound Control. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Tommy H
Gender:Male
Verified Purchase:Yes
I bought these strictly for noise cancelling as my new mower is so loud that my older Sony’s couldn’t cut it. I was amazed at how effective these are for noise cancellation, and was also very impressed at the clarity of the sound when taking a phone call or listening to music. Pricey? Yes, but I value my hearing above a cheap knockoff.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2023
Hi Tommy, We are thrilled to know that you were amazed and very impressed with your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: Earlf
Gender:Male
Verified Purchase:Yes
I thought I was nuts for spending so much money on headphones I was so close to returning them. They are worth every penny. They’re absolutely incredible headphones. The sound is incredible. With the Sony app you can fine tune the sound the way you like it. You just float away listening to the music.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 31, 2023
Hi Earlf,
You definitely made the right choice! We're glad to hear your enjoyable experience
with the amazing sound quality and customizable app of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
You definitely made the right choice! We're glad to hear your enjoyable experience
with the amazing sound quality and customizable app of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: travel guy
Gender:Male
Verified Purchase:Yes
Great sound quality and features. Easy to use noise cancelling when not listening to music. Very comfortable. My only small complaint is that it is not easy for me to know when I have turned off the unit. No voice prompt to tell me that, which would be helpful. And it does not seem to go off automatically if I do not turn it off when I put it in its case. It does not fold up like other Sony units, but I am ok with that. It fits nicely in the case and not necessary to fold it, which can be a hassle. I recommend this great unit.
Response from sony.comBy Sony North America Customer Support, August 3, 2023
Hi travel guy, Thank you for the amazing review! We're very happy to hear you're enjoying the great sound quality, ease of use, excellent noise cancellation, comfortable fit, and overall features of your new Sony XM5. We understand that having a clear indications of the headphones status is essential for a seamless experience, and we apologize if you found it challenging to know when the unit is turned off.
While the XM5 doesn't have a voice prompt to indicate power-off, it has a Blue light indicator that turns off when you press and hold the power button for about 2 seconds.
And please note: The headset will automatically turn off after 15 minutes of not being worn. This setting can be changed using the “Sony | Headphones Connect” app. Hope this helps!
At Sony, we are always looking to improve our product quality and features. We have noted your input about how the headset folds up and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
While the XM5 doesn't have a voice prompt to indicate power-off, it has a Blue light indicator that turns off when you press and hold the power button for about 2 seconds.
And please note: The headset will automatically turn off after 15 minutes of not being worn. This setting can be changed using the “Sony | Headphones Connect” app. Hope this helps!
At Sony, we are always looking to improve our product quality and features. We have noted your input about how the headset folds up and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: JonfromCB
Gender:Male
Verified Purchase:Yes
Case is too big inconvenient to carry around. App has lots of good features but it's not intuitive and it doesn't work on PCs.....really?
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 3, 2023
Hi JonfromCB, We're glad that you like the features of your headphones. The WH1000XM5 will work with PC via Bluetooth or using the headphone cable. This works with Windows 70, 8.1, and MAC.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com.
Thanks for choosing Sony.
Erin
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com.
Thanks for choosing Sony.
Erin
Written by a customer while visiting sony.com