Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: Erik44
Verified Purchase:Yes
I bought this about three months ago, and let me tell you, this is excellent. You can also change the noise characteristics, and it is very good. To let you know, I work in an injection, mold shop. For those of you who don’t know what this is, imagine being constantly doing with Measurements over 90 dB. This is the sustained, through eight hours, a day or more. So, you have to have the best in this varmint. If you don’t, you can literally get deaf.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 29, 2023
Hi Erik44, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Purlov04
Gender:Female
Verified Purchase:Yes
I wish I would have not got them I miss my 4. Noise cancellation goes out in and out all the time. They random disconnect all the time. You can't turn the touch off it clicks all night in my ear cuz I'm touching it that is so stupid why can't IT be fixed.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 29, 2023
Hi Purlov04, we're sorry to hear that you have issues with your SONY unit. Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. You can check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534561.html
For connection issue, we recommend setting the headset to “Priority on stable connection”. using the Headphone Connect app. Please follow this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skips
.
You can turn off the touch sensor of the headphones through the touch sensor control panel in the Headphone Connect app. Please check this link for more information:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935912.html?search=touch%20sensor
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534561.html
For connection issue, we recommend setting the headset to “Priority on stable connection”. using the Headphone Connect app. Please follow this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skips
.
You can turn off the touch sensor of the headphones through the touch sensor control panel in the Headphone Connect app. Please check this link for more information:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935912.html?search=touch%20sensor
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I am overjoyed by the way these work. Simply awesome
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 30, 2023
Hi Elmer Thomas,
Wow! We're happy to hear your enjoyable experience with your new headphones. We always strive to deliver the best quality with our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Wow! We're happy to hear your enjoyable experience with your new headphones. We always strive to deliver the best quality with our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: PapawFitz
Gender:Male
Verified Purchase:Yes
Hard to describe how great the sound is. It wirelessly connects to my 7.1 Sony amp and Sony Bravia XR-65A95K TV. The noise cancelling feature is incredible also. Fitz
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 30, 2023
Hi PapawFitz,
Thank you so much for taking the time to leave us a 5-star rating! We are very grateful that you are enjoying the incredible sound quality, wireless connectivity, and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Thank you so much for taking the time to leave us a 5-star rating! We are very grateful that you are enjoying the incredible sound quality, wireless connectivity, and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I have been using these headphones for a couple of months, they’re comfortable the battery charge lasts for ever and the noise reduction is great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 29, 2023
Hi Johnlor,
Amazing! We're glad that you are enjoying the comfort, battery life, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Amazing! We're glad that you are enjoying the comfort, battery life, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Steve44Bd
Gender:Male
Verified Purchase:Yes
The ability to mute with your right hand or simply by speaking is really helpful. I also like skipping songs by forward swiping. Sound quality is leader in the industry.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 7, 2023
Hi Steve44Bd,
Awesome! We're really happy that you like the incredible sound quality and touch sensor control of your WH1000XM5. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Awesome! We're really happy that you like the incredible sound quality and touch sensor control of your WH1000XM5. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: DN93
Gender:Male
Verified Purchase:Yes
These headphones were great, right until they suddenly stopped working. One day it was fine, and the next day when I turned it on, there was no sound on the right side. Factory resetting and connecting to different devices didn't help, nor did charging the headphones again or using it in wired mode. This is very disappointing for such an expensive product.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 7, 2023
Hi DN93, We are sorry to hear that you are experiencing issues with your WH1000XM5 headphones even after troubleshooting the unit. We would like to get in touch with you for assistance and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com
Posted by: RexDoodis
Gender:Male
Verified Purchase:Yes
I have other brand bone conduction headphones for listening to podcasts and other media with just voice. However, I needed headphones with better sound for music and also excellent noise canceling. The WH1000XM5B headphones provide both superb audio quality as well as "best in the market" noise canceling. The noise canceling feature also allows amplified passthru of the ambient sound with a press of a button (or temporarily simply by placing a hand over the right earphone). The passthru appears to be accomplished by using microphones in both earphones to pick up the sound from each side, amplify it, and supply it to the headphones. This stereophonic design also provides the ability to hear from which direction the sound is coming from.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 7, 2023
Hi RexDoodis, We are thrilled to hear that you like the superb audio quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com