Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Absolutely amazing noise canceling headphones
on October 19, 2022
Posted by: Goldenone
Gender:Female
[This review was collected as part of a promotion.] Sony 1000XM5 Noise Canceling Headphones are truly amazing. The sound quality is like no other it’s crystal clear and you really can hear the acoustics unlike other headphones. They are light weight and fit very comfortably on my head the ear cushions don’t smush my ears.
The battery life is another wonderful feature, the headphones can last me days before needing to be charged. The noise canceling aspect is perfect you can’t hear a thing when they are on. This is great when you want to tune out or have to focus on something and can’t be distracted.
Sony these are amazing!!
The battery life is another wonderful feature, the headphones can last me days before needing to be charged. The noise canceling aspect is perfect you can’t hear a thing when they are on. This is great when you want to tune out or have to focus on something and can’t be distracted.
Sony these are amazing!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 20, 2022
Hi Goldenone, Awesome! We're glad that you like the sound quality, noise canceling function, comfort, battery life, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Top of the line!
on October 21, 2022
Posted by: Arlette22
Gender:Female
[This review was collected as part of a promotion.] The WH-1000XM5 wireless noise canceling headphones are awesome. I’m a satisfied costumer. These block out all the unwanted background noise, especially my fan. The battery life is amazing to. The fit is perfect and comfortable. Great for traveling with hours on top of hours of play and talk time. You can’t go wrong with this purchase.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 22, 2022
Hi Arlette22,
Awesome! We're glad you're satisfied with your purchase. It is also nice to hear you like the noise canceling, comfortable fit and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Awesome! We're glad you're satisfied with your purchase. It is also nice to hear you like the noise canceling, comfortable fit and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: Hill79
Gender:Male
Verified Purchase:Yes
the left side headphone just went off without any warning or physical damage. I can hear external voices which is the main reason why i bought it, noise cancellation.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 25, 2022
Hi Hill79,
We regret to hear that one side of the headphones is already not working. This isn't normally the case with the WH1000XM5. Resetting and initializing the headset may help resolve the issue. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
These headphones come with a 1-year manufacturer's warranty. If still not resolved, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM5.
Sincerely,
-Ralph
Sony Social Support
We regret to hear that one side of the headphones is already not working. This isn't normally the case with the WH1000XM5. Resetting and initializing the headset may help resolve the issue. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
These headphones come with a 1-year manufacturer's warranty. If still not resolved, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM5.
Sincerely,
-Ralph
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
5
WH-1000XM5 WIRELESS HEADPHONES ROCK
on October 27, 2022
Posted by: Justme45
Gender:Female
[This review was collected as part of a promotion.] I wear headphones everyday for my job , and for fun . I have been threw alot of headphones cheap to expensive, and by far I love these. They are noise canceling, easy to use, Bluetooth, and the best part is if you move them off your ear, it automatically pauses your stuff. So no more having to stop and pause manually which helps especially for my job. I'm love they come with a really nice case, easy-to-use, and carry anywhere. You will love these . The quality alone is so good. Just love them. They last forever before you charge them. The best I say for sure. Obsessed!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 29, 2022
That's great, Justme45! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the ease of use, superb sound quality, excellent noise cancellation, and wearing detection automatic music playback pause and resume function. It's also good to know these headphones are perfect for your lifestyle.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Written by a customer while visiting sony.com
Posted by: BrayG
Gender:Female
Verified Purchase:Yes
I bought these for in December and they broke after 4 months. The band has a weak spot above the ear muffs and breaks apart. I purchased the protection plus plan from Sony, which states that it covers accidents and manufacturers defects. These broke easily and it will be hard to proved it wasn't an accident. It appears to be a design flaw, so thank goodness I bought the Sony Protection Plus Plan
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 30, 2023
Hi BrayG, thanks for choosing and purchasing our product. We're sorry to hear that you had an issue with the headband of your SONY unit. This is not the case for our WH1000XM5. It is nice to know that the issue had been taken care of by our Support team.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Customer Rating
3
Amazing headphones but construction needs improvem
on February 18, 2024
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I bought these and by far the most amazing headphones I've ever had but the construction is bad they broke after just 2 months of owning it
Response from sony.comBy Sony North America Customer Support, February 20, 2024
Hi there, While we glad to hear that you are happy with the WH1000XM5, we are sorry to hear that you are experiencing issues with the headphones.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com
Posted by: GUANG
Gender:Male
Verified Purchase:Yes
I tired to pair with two devices, Macbook and iPone. Noise cancellation is not as good as Bose QC ultra, Sound quality is not as good as B&O H9. Cannot wear it more than 1 hour. volume level will change itself, even with pre-set via APP. touch feature is not good, up and down direction has to be specific. and the app is funny and complicated to use. Feature is not as good as described. NOT recommend to buy.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 30, 2024
Hi GUANG, we're sorry to hear that you have issues with your Sony unit. If the effect of noise canceling is not sufficient, make sure the noise canceling function is turned on. Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. Please follow this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
For low sound quality and comfortably wearing the headphones, you can find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=sound%20quality
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=comfortably
For the volume changing by itself and for any other issues, please initialize the headphones by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
For low sound quality and comfortably wearing the headphones, you can find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=sound%20quality
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=comfortably
For the volume changing by itself and for any other issues, please initialize the headphones by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Posted by: Anonymous
Verified Purchase:Yes
NOT ONLY DID I HAVE TO SEND THIS PRODUCT IN FOR REPLACEMENT TWICE THE OVER HEAD BAND HAS STOPPED WORKING AND SONY REFUSES TO COVER THE REPAIR
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 1, 2024
Hi FUCKU, We apologize for the inconvenience that you experienced with the Sony WH1000XM5. Your satisfaction is our priority, and we’re committed to resolving this matter promptly. We encourage you to reach out to our Sony customer support team directly at https://us.esupport.sony.com/support/s/service?language=en_US so we can investigate this issue further and find a suitable resolution for you. Or email us at socialsupport@am.sony.com with the following details:
Case ID (if any):
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Case ID (if any):
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com