Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: Naqvib
Gender:Male
Verified Purchase:Yes
I bought it almost 5-6 months ago. It has excellent sound and good features
Response from sony.comBy Sony North America Customer Support, July 1, 2023
Hello Naqvib, We are glad that you like the sound quality and features of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: Stanash
Gender:Male
Verified Purchase:Yes
While most things are better than the gen1 of this headset, there are 2 areas that are frustrating.
1) I hear more sounds. The noise canceling for what I hear is not nearly as good as my old gen 1
2) small sounds, like clearing my throat, or taliing, will cause a beep in the headphones, and a loss of sound coming in, until I press a button. This is inconsistent. Sometimes it happens, sometimes not.
1) I hear more sounds. The noise canceling for what I hear is not nearly as good as my old gen 1
2) small sounds, like clearing my throat, or taliing, will cause a beep in the headphones, and a loss of sound coming in, until I press a button. This is inconsistent. Sometimes it happens, sometimes not.
With that being said, the main reason of getting these was the improvments in noise canceling that OTHERS heard when on calls. This was VASTLY improved, and the main reason for 4 stars.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 29, 2023
Hi Stanash,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you are enjoying these headphones for phone calls. Your feedback about the noise canceling function and beeping sound is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
Make sure that you are wearing the headphones properly. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. You may also find these links helpful
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
If the microphone on the headphones is covered with your hands, the effect of the Noise Canceling feature, Ambient Sound Mode, or Speak-to-Chat mode may not work properly, or a beeping sound (feedback) may occur. If any of these occur, remove your hands from the microphones.
The headphones are equipped with a function to detect a beeping sound (feedback) that will cancel the sound for a short period of time. In rare cases, the Noise Canceling feature, Ambient Sound Mode, or Speak-to-Chat mode may temporarily stop in reaction to a high note such as an alarm or an electronic sound (feedback), but the Noise Canceling function or Ambient Sound Mode will automatically return in about a second. This is not a malfunction.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you are enjoying these headphones for phone calls. Your feedback about the noise canceling function and beeping sound is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
Make sure that you are wearing the headphones properly. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. You may also find these links helpful
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
If the microphone on the headphones is covered with your hands, the effect of the Noise Canceling feature, Ambient Sound Mode, or Speak-to-Chat mode may not work properly, or a beeping sound (feedback) may occur. If any of these occur, remove your hands from the microphones.
The headphones are equipped with a function to detect a beeping sound (feedback) that will cancel the sound for a short period of time. In rare cases, the Noise Canceling feature, Ambient Sound Mode, or Speak-to-Chat mode may temporarily stop in reaction to a high note such as an alarm or an electronic sound (feedback), but the Noise Canceling function or Ambient Sound Mode will automatically return in about a second. This is not a malfunction.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: Flix1999
Gender:Male
Verified Purchase:Yes
I bought this 2 months ago very impressed with the noise cancelling and phone call quality.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 1, 2023
Hi Flix1999, We are thrilled to hear that you are very impressed with the noise cancelling and phone call quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: JimboInEwa
Gender:Male
Verified Purchase:Yes
What a short review title, but that really says it all.
It was between Sony and another competitor, and I’m very happy I listened to my friend’s opinions as opposed to some online PAID reviewers.
I DO NOT get paid or any type of compensation, so this is honest and unbiased.
Been doing a lot of air travel lately, and these really make those 8+ hour flights zoom by, and when not enjoying my music the noise cancellation is JUST that.
Not sound-dampening, but “how did I get the screaming baby behind me so I’m gonna take a nap now” Noise Cancellation !!
Not sound-dampening, but “how did I get the screaming baby behind me so I’m gonna take a nap now” Noise Cancellation !!
So well worth the money - why didn’t I do this sooner ?
Thank You
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , July 2, 2023
Hi JimboInEwa,
You made the right choice! We're glad to hear that you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
You made the right choice! We're glad to hear that you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: LJCLARY
Gender:Male
Verified Purchase:Yes
Had these quality headphones for about 6 months, the sound is amazing, controls are easy to understand. Connection to Bluetooth source is strong and sound quality for rock, jazz, new age and classical is outstanding. I highly recommend this product.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , July 2, 2023
Hi LJCLARY,
Thank you for the purchase! We're glad to hear that you like the sound quality and bluetooth of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
Thank you for the purchase! We're glad to hear that you like the sound quality and bluetooth of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Posted by: livesnd
Gender:Male
Verified Purchase:Yes
I am a retired live sound reinforcement engineer. These are the best sounding headphones I have ever owned. They are extremely comfortable and have notable features. You can customize your own EQ setting. The noise cancelling feature is outstanding. Swipe up or down for volume, skip tracks, pause, bass boost and the list go on. Battery life is extraordinary! I cannot think of anything that I dislike about them. I use them when I do my yardwork. I cannot hear any of my lawn tools. Lawn mower or weedeater. I look forward to doing my lawn work. LOL
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 29, 2023
Hi livesnd, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: SoundHound10658
Gender:Male
Verified Purchase:Yes
I've used these for 3 months now almost every day, and I couldn't be happier. First. the noise cancellation is excellent. The sound fidelity is superb. These are full of useful features, or if you don't like too many features and want them to be simple, you can turn those features off. 1) Has a touch pad on the ear that makes is so simply to swipe my finger forward or backward to skip songs, or swipe up or down to adjust the volume. If you inadvertently hit the touch pad with your hand, you will usually accidentally tap it only once, and one tap is a non-operational tap sequence so all it does does is beep. 2) Has a speak to chat feature. If you start speaking, the sound will mute (or pause, I can't remember which). You can adjust the sensitivity in the app on your phone. The app, by the way, is excellent. Someone finally made a decent configuration app. 3) If you want to immediately hear something, like an announcement on a train, just hold your palm against the right earpiece/touchpad. Let go when you're ready to go into your silent cocoon and listen to music again. 4) Adjust equalization with a separate bass boost function. This works very well, and it doesn't seem to noticeably affect battery life. In fact, with all of these features, I'd expect the battery life to be poor, but it's not. They're rated at 30 hours, and I'm getting at least 20, and probably more like 25 hours. 5) One of the settings allows ambient noise to come in so you can hear your surroundings. There are two settings available for how much ambient noise can come in. This is for when you might be walking or running in a busy environment and need to have some awareness of your surroundings. The headphones will detect if you're sitting still (activates full noise cancelling), walking (activates letting in a low level of ambient noise), running (activates higher level of ambient noise), riding transit (full noise cancellation). You can turn off the automatic switching if you don't like it. You do this in the app. 6) Alternatively, based on location, it will adjust it's mode of how much ambient noise it lets in. You specify the location (it uses your phones location system and a map), or it will suggest locations for those that you frequently go to. This feature I think drained my phone battery very fast. After I turned off location detection, my phone battery use was normal again. I can't believe how much engineering went into these phones and how much time was spent making that companion app actually useful and highly functional. Sony rocked it on these headphones. I can't imagine there's a better pair out there. I chose these over Bose, and I'm gladd I did, although I don't have Bose, so I can't compare them. These were rated as having better noise cancelling technology (they kept out more noise than Bose) according to the study I read and graphs I viewed. You won't get the features in the Bose headphones, but you'll no doubt like those as well. If you want features, these are the headphones for you. Oh, yes. All of that effort you put into configuring the app? Guess what? You can set it to automatically back up your settings to Sony. I used an existing account I had with Sony that I set up for my Blue-ray player years ago.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 29, 2023
Hi SoundHound10658,
Thanks for sharing your in-depth review of these amazing headphones. We're glad that you are enjoying the noise canceling function, sound quality, touch controls, Quick Attention Mode, Speak-to-Chat feature, dedicated app (Sony Headphones Connect), battery life, and Adaptive Sound Control of the headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Thanks for sharing your in-depth review of these amazing headphones. We're glad that you are enjoying the noise canceling function, sound quality, touch controls, Quick Attention Mode, Speak-to-Chat feature, dedicated app (Sony Headphones Connect), battery life, and Adaptive Sound Control of the headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Arty801
Gender:Male
Verified Purchase:Yes
I upgraded from XM2 to XM5, what an improvement. Since the noise cancelation is so amazing, I actually like to hear music and audio books at a lower volume. I love doing yard work with it, especially during mowing my lawn or using my electric power tools.
When on the phone, the other side doesn't know I am mowing my lawn.
When on the phone, the other side doesn't know I am mowing my lawn.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 29, 2023
Hi Arty801, we're glad you like our newest industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com