Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Got 2 for me and a birthday present for a friend
on April 6, 2023
Posted by: Pablo the Npc
Gender:Male
I bought the black one back in March and I absolutely loved it. I have the Bose 700 for 2 years but starting to wear down. The Xm5 was the best replacement however one main problem is that it get dirty very easily; fingerprints and sweat. But that just the blacks one. I just ordered the sliver for a birthday present for my friend, I know she will love it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 6, 2023
Hi Pablo the Npc, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: BigDaddy72
Gender:Male
Verified Purchase:Yes
The Sony WH-1000XM5 headphones deliver an exceptional listening experience perfect for music enthusiasts, gamers, and travelers. Their outstanding sound quality features crisp, clear audio and a rich, deep bass that elevates every genre of music. The noise-canceling technology effectively drowns out background noise, allowing users to fully immerse themselves in their audio content without distractions.
Comfort is a key strength of the WH-1000XM5 headphones. The generously padded ear cups and adjustable headband ensure a snug, comfortable fit for all head sizes. Their lightweight design allows for extended use without discomfort. The sleek, stylish appearance and foldable design make these headphones a versatile accessory for any outfit, while the premium carrying case provides added protection. The Sony WH-1000XM5 headphones excel in sound quality, noise-canceling, and comfort. If you're seeking a new pair of headphones, the WH-1000XM5 is a top choice that won't disappoint.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 26, 2023
Hi BigDaddy72,
Excellent! We're delighted to hear how much you are enjoying the incredible sound quality, comfortable fit, design, noise cancelling function, features, and overall performance of your new headphones. Your satisfaction with our product is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Excellent! We're delighted to hear how much you are enjoying the incredible sound quality, comfortable fit, design, noise cancelling function, features, and overall performance of your new headphones. Your satisfaction with our product is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Cookie FruitCake
Gender:Male
Verified Purchase:Yes
The Best Noise Cancellation Headphones IOnThe Market
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 10, 2023
Hi Cookie FruitCake, We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: rhonalds
Gender:Male
Verified Purchase:Yes
I got these Excellent upgrade from my old 1000's. Better sound, better noise cancelling. Better Ambient sound. These were so good, I got the WF1000XM4 earbuds for Father's Day!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 29, 2023
Hi rhonalds, We're glad that you like the sound and noise cancelling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Pixeldeerest
Gender:Female
Verified Purchase:Yes
I purchased these headphones a couple of months ago on my way home from vacation. I was so excited to have a pair of high quality headphones to listen to my favorite music for long periods of time during reading or drawing. However, I can't wear this headphones for more than 30 minutes with it causes intense pain on the top of my head from the VERY narrow headband. I've tried moving it or even adding padding, and it doesn't help.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 29, 2023
Hi Pixeldeerest, Thank you for the feedback on your experience with your WH1000XM5. We apologize for any discomfort you've experienced while wearing these headphones. Our goal is to provide exceptional comfort during extended listening sessions, and we understand the importance of a comfortable fit.
We recommend adjusting the slider (left and right) to find the most suitable fit for you and to use it for longer periods. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps!
Should you need further assistance or have any additional concerns, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
We recommend adjusting the slider (left and right) to find the most suitable fit for you and to use it for longer periods. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps!
Should you need further assistance or have any additional concerns, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Posted by: Rud34sf
Gender:Male
Verified Purchase:Yes
The WH1000XM5B headphones have high quality sound, excellent noise cancelling capability, and long battery life. The ability to switch between wired and Bluetooth use is great for gaming with a PS5 and PSVR2 headset. Overall a very versatile headphone that performs well in a variety of uses.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 1, 2023
Hi Rud34sf, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Double A
Gender:Male
Verified Purchase:Yes
I’ve had them for a few months and they are the best sounding……as close to professional ear monitors as I’ve ever heard.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 1, 2023
Hi Double A, Excellent choice! We're thrilled to hear that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Happy in So Cal
Gender:Male
Verified Purchase:Yes
Bought it a few months back and works as advertised. No issues, comfortable to wear and sounds great!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 1, 2023
Hi Happy in So Cal,
Amazing! We're glad that you are enjoying the sound quality and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Amazing! We're glad that you are enjoying the sound quality and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Written by a customer while visiting sony.com