Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: Wfavero
Gender:Male
Verified Purchase:Yes
I love these. I play bass and use headphones to learn my parts. These have worked out perfect for me for that purpose.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 14, 2023
Hi Wfavero, We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: zihaooo
Gender:Male
Verified Purchase:Yes
Pros: Comfortable, Good on ANC, High-quality audio when using wire.
Cons: Annoying touch/gesture functions, cannot use the microphone when using wire.
Cons: Annoying touch/gesture functions, cannot use the microphone when using wire.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 15, 2023
Hi zihaooo, thanks for choosing and purchasing our product. We're glad you like the comfort, noise canceling feature and sound quality of our product. We understand your feedback regarding the touch sensor control and microphone of your SONY unit.
It is recommended to follow this link when controlling the audio device (Bluetooth connection)
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534543.html?search=sensor
When an incoming call arrives, a ring tone is heard via the headset. Answer the call using your smartphone or mobile phone, and talk using the microphone of the phone. You can hear the caller’s voice from the headset. If you disconnect the headphone cable from the smartphone or mobile phone, you can talk using the microphone and speaker of the phone.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
It is recommended to follow this link when controlling the audio device (Bluetooth connection)
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534543.html?search=sensor
When an incoming call arrives, a ring tone is heard via the headset. Answer the call using your smartphone or mobile phone, and talk using the microphone of the phone. You can hear the caller’s voice from the headset. If you disconnect the headphone cable from the smartphone or mobile phone, you can talk using the microphone and speaker of the phone.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Posted by: HolyJoe
Verified Purchase:Yes
Battery: I wear my headphones the whole day (5-10 hours) listening to music and attending Zoom calls. These headphones last anywhere from 2-4 days depending on the use, and they charge really fast (one time, 50% in 30 minutes).
Sound: They sound great! Sometimes when Discord (which means this might be a problem with Discord) uses the headphone as input at the same time as output, everything sounds terrible. However, when I use my actual separate mic, the issue is fixed immediately.
Mic: do not use so I don't know
Hand motions: Very easy to use and handy, especially on mobile
Noise cancelling: The noise cancelling is so good I don't hear when people open my office door that is about 10 feet away from me. I wore them on the plane the other day and they worked great. The only problem is when the headphones don't completely cover your ears, the noise cancelling effect is useless on the plane. This presents a problem when I'm chewing, for example, because every time my jaw opens it creates a little space between ear and headphone. This is only a problem on the plane; otherwise chewing does not noticeably affect noise cancelling. Overall, I am very happy with the noise cancelling. These are my first noise-cancelling headphones, though, so I don't have much to compare them to.
Connection: Once paired, these headphones connect to my computer within 5 seconds of turning both devices on. Usually I use them while I'm sitting right in front of my computer, and I very rarely have problems with songs "buffering" or cutting out for a split second. Being further away, (15-50 feet is the range I've tried) this buffering is more common, sometimes happening more than every 10 seconds, but sometimes not happening at all.
Sound: They sound great! Sometimes when Discord (which means this might be a problem with Discord) uses the headphone as input at the same time as output, everything sounds terrible. However, when I use my actual separate mic, the issue is fixed immediately.
Mic: do not use so I don't know
Hand motions: Very easy to use and handy, especially on mobile
Noise cancelling: The noise cancelling is so good I don't hear when people open my office door that is about 10 feet away from me. I wore them on the plane the other day and they worked great. The only problem is when the headphones don't completely cover your ears, the noise cancelling effect is useless on the plane. This presents a problem when I'm chewing, for example, because every time my jaw opens it creates a little space between ear and headphone. This is only a problem on the plane; otherwise chewing does not noticeably affect noise cancelling. Overall, I am very happy with the noise cancelling. These are my first noise-cancelling headphones, though, so I don't have much to compare them to.
Connection: Once paired, these headphones connect to my computer within 5 seconds of turning both devices on. Usually I use them while I'm sitting right in front of my computer, and I very rarely have problems with songs "buffering" or cutting out for a split second. Being further away, (15-50 feet is the range I've tried) this buffering is more common, sometimes happening more than every 10 seconds, but sometimes not happening at all.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 4, 2023
Hi HolyJoe,
That's cool! You definitely made the right choice. We're so glad your investment is worth it. It's really wonderful to hear you're enjoying all the improvements, especially the easy Bluetooth pairing, ease of use, excellent noise canceling, sound quality, great battery life, and fast charging. The WH1000XM5 headphones can be used for gaming and will provide directional audio, but an external microphone is recommended for voice chat.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for the 5-star rating and for choosing Sony! -Jess
That's cool! You definitely made the right choice. We're so glad your investment is worth it. It's really wonderful to hear you're enjoying all the improvements, especially the easy Bluetooth pairing, ease of use, excellent noise canceling, sound quality, great battery life, and fast charging. The WH1000XM5 headphones can be used for gaming and will provide directional audio, but an external microphone is recommended for voice chat.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for the 5-star rating and for choosing Sony! -Jess
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
These are amazing, I wanted some high quality yet aesthetic headphones to wear to class, to the gym, etc. These did not disappoint what-so-ever, they are my new favorite thing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 4, 2023
Hi dabombdotcom4real, we're glad you like our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Posted by: GEGJRPHOTOGRAPHY
Gender:Male
Verified Purchase:Yes
The features are great, easy to use. Only issue is controls are small.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 14, 2023
Hi GEGII,
Thank you for writing this review. We're glad you like the features and ease of use with your WH1000XM5 headphones. We appreciate and taken note of your feedback with regard the controls of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Thank you for writing this review. We're glad you like the features and ease of use with your WH1000XM5 headphones. We appreciate and taken note of your feedback with regard the controls of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Bash1979
Gender:Male
Verified Purchase:Yes
I've used many earbuds and headphones from various brands including Bose, Bowers and Wilkins, Sennheiser and apple. So far the best noise canceling I've ever experienced is with the Sony WH-1000XMS. Excellent for travel. Amazing sound quality as well.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 14, 2023
Hi BashNaz,
Fabulous! We are so happy to know your satisfaction with the exceptional noise canceling feature and amazing sound quality of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Fabulous! We are so happy to know your satisfaction with the exceptional noise canceling feature and amazing sound quality of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: Jcorndog
Gender:Female
Verified Purchase:Yes
I needed sound proof headphones for work and I’m glad I bit the bullet and chose Sony. The sound is incredible, the fit is comfortable, the battery life is perfect, and the easy access functions are a dream. I only have one complaint: my greasy fingers leave marks all over the headpiece. I realize I’m a fan of hand creams and soft skin, but I am a bit disappointed how easily my fingers leave grease marks. The design of the headphones are beautiful too, wouldn’t change a thing except maybe the material it’s made from. Something I’ll consider next time
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 4, 2023
Hi Jcorndog, We are sorry to hear about your concern with your Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. When the headset exterior is dirty, wipe it clean with a soft dry cloth. If the headset is particularly dirty, soak a cloth in diluted neutral detergent, and wring it well before using it to clean the headset. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the finish on the surface of the headset or cause other damages.
Despite your concern, we are happy that you still like your Sony headphones and most of their features and capabilities. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Despite your concern, we are happy that you still like your Sony headphones and most of their features and capabilities. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Customer Rating
5
Superb sound quality, awesome sound deafening
on February 15, 2023
Posted by: Honeybadger
Gender:Male
Verified Purchase:Yes
The sound is superb, the noise cancelling awesome. The headphones are light and comfortable.
All the features built in like pause, volume control and advancing music are easy to use. One touch to check headphone battery life is sweet! The battery life is phenomenal and charging time very quick.
All the features built in like pause, volume control and advancing music are easy to use. One touch to check headphone battery life is sweet! The battery life is phenomenal and charging time very quick.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 17, 2023
Hi Honeybadger, thanks for choosing and purchasing our product. We're glad you like the sound quality, noise canceling feature, ease of use and battery life of our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Written by a customer while visiting sony.com