Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Awesome Headphones!
on October 28, 2022
Posted by: Mike headphone
Gender:Male
[This review was collected as part of a promotion.] These are great headphones. You have to download an app to use them but after that its smooth sailing. The headphones automatically connect to my phone when I put them on. They keep your ears warm too--- if not a bit too warm. When talking on the phone with them, they eliminate pretty much all background noise and provides a nice experience on phone calls for both callers. The noise cancelling is awesome. It's pretty active and reduces all background noises to almost nothing. You can put your hands up on the headphone and it allows sound to travel through when you need to hear momentarily. One issue I do have is working with the app and figuring out how to use the quick features on the headphones (answering calls, next song, etc). They come with a great case too that is durable for traveling with. Overall these things rock!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 29, 2022
Hello Mike, Thank you for sharing your great experience with your new Sony wireless noise canceling headphones. We are glad that you like their features and capabilities. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Posted by: Axboh92
Gender:Male
Verified Purchase:Yes
I'm going to start by saying that these headphones rock. I love the minimalist design, no logos all over the place either. The noise canceling is great, I barely hear anything around me.
The bad thing is the app and features. I feel like I'm looking at an app from 2015. Take note from Samsung on their equalizer placement, the menu style needs work, and why are there 3 apps for one pair of headphones? The UI isn't very user friendly and setting up apps for 360 audio really sucks.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 31, 2022
Hi Axboh92, Thank you for the amazing review! We're very happy to hear you love the simple design, awesome sound quality, and industry-leading noise cancelling feature of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about your experience with the app and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Sound quality is crisp and clear!
on October 30, 2022
Posted by: tigerluv28
Gender:Female
[This review was collected as part of a promotion.] Very comfortable fit,super soft on the ears.Seems to be very durable product especially the headband. Sound quality is crisp and clear. The noise cancellation is very good! Battery life is very good at over 30 hours. has wear detection and speak to chat feature.Overall great product that I would recommend!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 1, 2022
Hi tigerluv28, Thank you for the excellent review! We're glad you like the comfortable fit, super soft earcups, durable design, crisp and clear audio quality, industry-leading noise cancellation, long-lasting battery life, and overall features of your new Sony XM5 headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Masonderek6994
Gender:Male
Verified Purchase:Yes
Enjoy the sound quality abs portability. Nice and light weight
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 4, 2022
Hi Masonderek6994,
Amazing! We're thrilled that you like the sound quality, portability, and weight of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Amazing! We're thrilled that you like the sound quality, portability, and weight of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
4
Never experienced anything like these headphones!
on November 7, 2022
Posted by: jenynyc
Gender:Female
[This review was collected as part of a promotion.] These are truly headphones of the future. It was handy having them pause my music whenever I slipped them off to hear something in the house, I also liked the different controls that are right on the headphones themselves. I did notice that if I wore a thick headband or tried wearing them over a hat, they would go into standby mode as it couldn't detect if I was still listening. I consider that a good thing though, this standby mode preserved battery life whenever I took them off and forgot to power them down.
The design is extremely comfortable, I nearly forgot I was wearing them a few times. Not heavy at all very comfortable on the ears and sides of the head.
Lastly, I have to talk about the audio quality. I felt absolutely spoiled by how good everything sounded. I found myself using them for video games as well as music and immersive content like interactive audio or ASMR. These are hands down my favorite headphones for anything audio intensive.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 7, 2022
Hi jenynyc,
Thank you for such a great review! We're glad to hear your new headphones suits your needs and expectations. Nice to know your enjoyable experience with the amazing sound quality, design, comfortable fit, features, and overall performance of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Thank you for such a great review! We're glad to hear your new headphones suits your needs and expectations. Nice to know your enjoyable experience with the amazing sound quality, design, comfortable fit, features, and overall performance of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: And8
Gender:Male
Verified Purchase:Yes
It is so sophisticated it has all sort of features. After 5 years with my old Sony set, I gave it to my kiddo and I was excited about this upgrade. This has way too many useless features for my needs. I need great noise canceling for calls and work meetings, and for it to stay on and not to distract me. If you get a break, put the set down for a little bit, it turns off, as a new is battery saving feature. I had to turn it back on and ask people to wait for my set to restart and link and all that. I know you can disable that from the phone app, but then it gas ding notifications as you walk or talk or change settings, and the adaptive noise canceling turns off. It was dependent on a phone app for location and settings. Way too complicated and distracting. It is a very cool gadget, but I just need reliable headphones. I went and returned then and got the Bose you turn on and off.
Response from sony.comBy Sony North America Customer Support, November 10, 2022
Hi And8,
Thank you for your time writing this review. We're sorry to hear your difficulties and if the features of the WH1000XM5 did not live up to your expectations. We regret that the unit had been returned and that we did not got the chance to troubleshoot the problem and turn this experience around. We value your feedback and we hope that you will shop Sony again in the future.
We apologize for the inconvenience and thanks again for purchasing Sony. - Kris
Thank you for your time writing this review. We're sorry to hear your difficulties and if the features of the WH1000XM5 did not live up to your expectations. We regret that the unit had been returned and that we did not got the chance to troubleshoot the problem and turn this experience around. We value your feedback and we hope that you will shop Sony again in the future.
We apologize for the inconvenience and thanks again for purchasing Sony. - Kris
Written by a customer while visiting sony.com
Posted by: Emmanuelle1000
Gender:Male
Verified Purchase:Yes
I got these a few weeks ago and I love them. I wish everything I own was this good!
PROs
These fit well. I often wear them for hours at a time with no fatigue at all.
The ANC is the best! I can have the noisy blender on in front of me and it doesn't bother me at all.
These fit well. I often wear them for hours at a time with no fatigue at all.
The ANC is the best! I can have the noisy blender on in front of me and it doesn't bother me at all.
The quality of the music is excellent.
The quality of the microphones for phone calls is great.
And the battery lasts so long you only have to charge it once a week or so.
The quality of the microphones for phone calls is great.
And the battery lasts so long you only have to charge it once a week or so.
CONs
For some reason I had problems pairing them up with the phone. They were solved without having to resort to CS.
For some reason I had problems pairing them up with the phone. They were solved without having to resort to CS.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 9, 2022
Hi Emmanuelle1000,
Awesome! We are happy that you love your new WH1000XM5 and you are enjoying its superb performance! We are also delighted that you like the comfortable fit design, industry-leading noise canceling feature, amazing sound/call quality, and long-lasting battery life of these headphones. We are sorry if you had encountered a Bluetooth pairing issue. Some of these problems can be fixed by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204612
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
If there's something we can do to help in the future or you may need more information/technical assistance with our product, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thank you for the perfect star review and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Awesome! We are happy that you love your new WH1000XM5 and you are enjoying its superb performance! We are also delighted that you like the comfortable fit design, industry-leading noise canceling feature, amazing sound/call quality, and long-lasting battery life of these headphones. We are sorry if you had encountered a Bluetooth pairing issue. Some of these problems can be fixed by following the troubleshooting steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204612
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
If there's something we can do to help in the future or you may need more information/technical assistance with our product, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thank you for the perfect star review and for choosing Sony!
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Carramrod
Gender:Male
Verified Purchase:Yes
I got these as a gift. They are comfortable, lightweight and have a great sound quality. The ANC works great. The headphones app works great, it gives you good control.over the settings.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 11, 2022
Hi Carramrod,
Amazing! We're thrilled that you are enjoying the comfort, weight, sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones.
Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph
Amazing! We're thrilled that you are enjoying the comfort, weight, sound quality, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones.
Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com