Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Amazing Headphones with great features.
on October 21, 2022
Posted by: Rdnckcwgrl
Gender:Female
[This review was collected as part of a promotion.] These Sony WH 1000XM5 headphones are amazing. I received my headphones was was very impressed with the sound quality. Sony has always been known for good sound quality, especially when it comes to headphones, so I was anxious to try them out when I received them. Mainly I use these headphones for gaming, but also for listening to music or watching videos. I was also surprised that these headphones came with a wireless mic as well. All in All I would recommend these headphones to anyone looking for a good set of headphones. Not only do these headphones have amazing sound and a wireless microphone along with Bluetooth, but they also have the ability to customize the sound via app. I would definitely recommend these headphones to anyone.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 22, 2022
Hi Rdnckcwgrl,
Awesome! We're thrilled that you are enjoying the sound quality, mic function, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Awesome! We're thrilled that you are enjoying the sound quality, mic function, and dedicated app (Sony Headphones Connect) of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: BMCc
Gender:Male
Verified Purchase:Yes
I bought these mainly for sure travel. So the ANC and comfort were really important. Neither were s expected. The head band became uncomfortable an hour into a three hour flight and the ANC didn’t worked about as well as my apple AirPod pros. Muffled the airplane noise a bit, but not to the level I expected. I have a pair of 8 year old Sonys that work better. Needs adjustable ANC. Returned the head phones to place of purchase.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 23, 2022
Hi BMCc,
We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
It's unfortunate to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Thank you for your feedback.
Regards,
Jess
We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
It's unfortunate to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Thank you for your feedback.
Regards,
Jess
Written by a customer while visiting sony.com
Customer Rating
5
They are amazing
on October 25, 2022
Posted by: Ana15
Gender:Female
[This review was collected as part of a promotion.] I couldn't believe how cool and techy they are. They're so innovative with those cool features and commands. They're very easy to use, the sound is great!, and they're very comfortable.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 25, 2022
Fabulous! Thank you for sharing your amazing experience with the WH-1000XM5! We are extremely pleased to hear you are happy and satisfied with the incredible sound quality, very comfortable fit design, ease of use, and superb features & performance of these headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: shalafarky
Gender:Male
Verified Purchase:Yes
Have used for about a month - love the sound, love the fit, and love the user experience. Take a bit of practice to learn the controls, but so well designed! Especially love the quick attention mode - I put my hand over the right ear cup and music pauses and noise cancellation stops... until you remove your hand.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 25, 2022
Hi Shalafarky,
Great! We're glad that your investment is worth it. We're truly happy that you like its superb audio and that you have the ability to use the convenient smart features including Quick Attention and touch controls. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
-Jess
Great! We're glad that your investment is worth it. We're truly happy that you like its superb audio and that you have the ability to use the convenient smart features including Quick Attention and touch controls. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
The best wireless headphones
on October 26, 2022
Posted by: Morganss
Gender:Female
[This review was collected as part of a promotion.] These are hands down the best wireless headphones I have ever used. They make you feel completely immersed in what you are listening to. I love that they cancel noise but don't completely cancel everything so you can still be aware of your surroundings. They are super comfortable and don't squeeze my head at all. They were super easy to sync to my phone as well. I am absolutely obsessed with these head phones.
Response from sony.comBy Sony North America Customer Support, October 27, 2022
Hi Morganss, That's great! We're thrilled to hear you like the immersive listening experience, excellent noise cancelling feature, comfortable fit, and easy Bluetooth pairing of your new Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Emmanuelsdd
Gender:Male
Verified Purchase:Yes
I think the only thing I’m going to complain about is that you can’t touch these headphones with out getting them dirty. The only way is to wear gloves anytime you’re going to use them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 27, 2022
Hi Emmanuelsdd, We're glad to hear you like the great sound quality of your new Sony XM5 headphones. And we're sorry to hear about the issue you're having regarding the headset exterior getting dirty whenever you're using them. This is usually not the case for our headset nor the experience we want you to have.
When the headset exterior is dirty, wipe it clean with a soft dry cloth. If the headset is particularly dirty, soak a cloth in diluted neutral detergent, and wring it well before using it to clean the headset. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the finish on the surface of the headset or cause other damages.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
When the headset exterior is dirty, wipe it clean with a soft dry cloth. If the headset is particularly dirty, soak a cloth in diluted neutral detergent, and wring it well before using it to clean the headset. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the finish on the surface of the headset or cause other damages.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: jtgowen77
Gender:Male
Verified Purchase:Yes
I bought these a month ago and they are without a doubt the best headphones that I have ever owned!! From the sleek look to the cushion ear pieces, these are just great. The quick charge feature is awesome for when I forget to
charge it. Only a few minutes gets you to 50% charge or more. The noise canceling is top notch. I can not recommend this enough!! Thank you Sony!!
charge it. Only a few minutes gets you to 50% charge or more. The noise canceling is top notch. I can not recommend this enough!! Thank you Sony!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 27, 2022
Hi jtgowen77,
You made the right choice! We're glad that you like the design, charging feature, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
You made the right choice! We're glad that you like the design, charging feature, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Phenomenal!!
on October 27, 2022
Posted by: mltex
Gender:Female
[This review was collected as part of a promotion.] Long story short: these headphones are really, really good. The sound quality is superb. As an avid music listener, I feel super spoiled when listening to my favorite songs with these--the sound is crisp and the base and treble are just right. The noise canceling is impressive as well--I live in a rather noisy urban environment, and these headphones do a fantastic job of blocking garden-variety white noise and even louder sounds like construction. The design is sleek and sophisticated, and the headphones are lightweight for the size. Overall, I adore these headphones and highly recommend this pair if you are in the market for some new ones!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 29, 2022
Hello mltex, Thank you for sharing your awesome experience with your new Sony wireless noise canceling headphones. We are glad that you adore your XM5 headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com