Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
The best!!
on October 18, 2022
Posted by: Aaron s
[This review was collected as part of a promotion.] Hands down the best headphones I have ever used. I will never buy a different pair of noise canceling headphones. They are comfortable on the ears and fit different shaped heads perfectly. I love the feature that allows you to talk and the music stops and after 15 secs of not talking the music continues! 10/10 recommend!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 18, 2022
Hi Aaron s,
We appreciate the recommendation and we're glad you like fit and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
We appreciate the recommendation and we're glad you like fit and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: conway1308
Gender:Male
Verified Purchase:Yes
My first real pair of headphones. I bought them for ANC, and I am not disappointed. The implementation of ambient and anc mode switching automatically is surprisingly useful. I didn't think I'd use it, but it's good. My burps activate speak to talk and my soft speech isn't always picked up, but it's still quite good. It works well with my PC with a Bluetooth adapter. Ultimately I hope they last me a long time.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 20, 2022
Hi conway1308, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: WJS2
Gender:Male
Verified Purchase:Yes
I compared these headphones to the Apple AirPods Max, and the Sennheiser Momenthum 4 wireless headphones. After several days of evaluating the sound and features i selected the Sony's because I felt the sound quality was the best.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 19, 2022
Hi WJS2, Amazing! We're glad that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
4
Very comfortable, large case
on October 19, 2022
Posted by: Jbubman
Gender:Female
[This review was collected as part of a promotion.] This is my first pair of over the head style head phones and I’m shocked at home comfortable these are. There is slight padding at the top of the head and the ears are very nicely padded. The noise canceling is pretty impressive. To get the full ability to optimize you will have to download the app. Out of the box there is a setting that pauses your music if you start talking, the ability to turn this off is easy to do in the app. The only negative I can see is that because these headphones don’t fold the case is very large. They sound great and you can dial in whatever sound mix you want in the app.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 20, 2022
Hi Jbubman,
We thank you for taking the time to share your rating with us! We really glad how much you are enjoying the comfortable fit, noise canceling features, app and overall performance of your XM5 headphones. We appreciate any form of feedback and have taken note of your opinion with regard the supplied case.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
We thank you for taking the time to share your rating with us! We really glad how much you are enjoying the comfortable fit, noise canceling features, app and overall performance of your XM5 headphones. We appreciate any form of feedback and have taken note of your opinion with regard the supplied case.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Amazing headphones!
on October 19, 2022
Posted by: antv
[This review was collected as part of a promotion.] These are an amazing pair of bluetooth headphones. When listening to music, the sound is rich and the bass is deep. They fit snugly over your head and not too tightly over the ears. The most outstanding feature I would say is the noise cancellation. For work I am often on conference calls. These headphones do a great job of getting rid of the ambient noise and focusing on just my voice. Definitely recommend!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 20, 2022
Hi antv,
Amazing! We're thrilled that you like the sound quality, fit, and noise canceling function of the headphones. Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for the recommendation and for choosing Sony!
-Ralph
Amazing! We're thrilled that you like the sound quality, fit, and noise canceling function of the headphones. Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for the recommendation and for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Love it!
on October 19, 2022
Posted by: ABGregory58
Gender:Female
[This review was collected as part of a promotion.] My Grand Daughter is autistic and can't stand certain noises and these wireless noise cancelling headphones help her to be able to read and also focus on the work she needs to do at school, especially when she is doing tests. These are great quality and work great!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 20, 2022
Hi ABGregory58, Amazing! We're glad that your daughter is enjoying the noise canceling function of her headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Best Headphones I've Owned!
on October 20, 2022
Posted by: Nurselynn123
Gender:Female
[This review was collected as part of a promotion.] I am BEYOND happy with my new Sony WH-1000XM5 Wireless Noise Cancelling Headphones! The sound quality is absolutely amazing. I listen to many different genres of music- from Rock, Rap, Country, EDM, and more. They all sound fantastic! It offers the perfect mix of sound!
When I am not listening to music- I also watch videos and listen to lectures. As an online student, I have to wear headphones hours on end to do my homework, lectures and more. These are by far the most comfortable headphones I have ever owned. I can wear these for 8 hours straight and experience zero discomfort. My old pair of headphones would start to hurt and I would need a break- but these Sony Headphones are so comfortable that I do not have to!
I also love the Noise Cancelling Feature. I am a Mom of a 5 year old and when he is playing it can be quite noisy. The Noise cancelling allows me to muffle out some of the surrounding sounds so I can still manage to focus on what I am doing.
I am also impressed with the battery life! The batteries last me quite a few hours without needing a charge which is important to me when it comes to doing study sessions. I honestly do not have anything negative thing to say about these headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 21, 2022
Hi Nurselynn123,
That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is the best sounding headphones that you've owned. It's good to know these headphones deliver incredible audio quality on all sorts of genres and you like the overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for leaving us such a wonderful review! Thank you so much for your purchase!
-Jess
That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is the best sounding headphones that you've owned. It's good to know these headphones deliver incredible audio quality on all sorts of genres and you like the overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for leaving us such a wonderful review! Thank you so much for your purchase!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
So comfy!!
on October 21, 2022
Posted by: Becca88
Gender:Female
[This review was collected as part of a promotion.] I can not tolerate ear buds. I don’t know if my ear canals are just too small or what, but I prefer headphones like these. These are super comfy and great quality! The sound is impeccable and truly does cancel out noise around you!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 21, 2022
Hi Becca88,
You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying the fit, comfort, sound quality, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying the fit, comfort, sound quality, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com