Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Amazing headphones
on October 10, 2022
Posted by: Bjj89
Gender:Male
[This review was collected as part of a promotion.] These headphones are great. Stylish and yet very functional. They don't come with a charger but I have plenty of usb-c cords. The headphones perform very well, they have multiple modes for what you need. I mainly use the noise canceling when listening to podcasts and it feels like people are sitting right next to you.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi Bjj89,
Awesome! We're glad your new headphones suits your needs and expectations. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Awesome! We're glad your new headphones suits your needs and expectations. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Awesome
on October 11, 2022
Posted by: michalk15
Gender:Male
[This review was collected as part of a promotion.] These are such a great product. the sound that they produce is amazing. They cancel out all the other noise to where you just hear your music or show.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 11, 2022
Hi michalk15,
Perfect! We're glad you like the amazing sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Perfect! We're glad you like the amazing sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Great sound quality
on October 11, 2022
Posted by: NJsunshine
Gender:Female
[This review was collected as part of a promotion.] I tried Sony-WH-1000XM5 Wireless Noise Canceling Headphones. These are by far the best set of headphones that I've ever used. The sound quality is amazing. I listen to mostly hard rock and heavy metal music and with these phones you can hear everything that's happening. They are comfortable and have excellent range. I wear while doing housework and receive reception throughout the entire house.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 11, 2022
Hi NJsunshine,
Thank you so much for sharing your great experience with your XM5 headphones. We're really glad your new headphones suits your needs and expectations. Nice to hear you are enjoying the incredible sound quality, comfortable fit and overall performance of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Thank you so much for sharing your great experience with your XM5 headphones. We're really glad your new headphones suits your needs and expectations. Nice to hear you are enjoying the incredible sound quality, comfortable fit and overall performance of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Amazing!!
on October 11, 2022
Posted by: Timothy6585
Gender:Male
[This review was collected as part of a promotion.] These sony wireless noise canceling headphones are absolutely amazing. These headphones really rock my world. They have no issues connecting to my phone. The music is super loud and comes through very clear. They are very comfortable and are most definitely the best at noise canceling. You have the ability to turn the noise canceling off even. Just by slightly rubbing your finger on the side of the headphone you can change the volume and change song/fast forward/rewind. Also my favorite feature is that they stop playing if you take them off your head and automatically resumes once you put them back on.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 12, 2022
Hi Timothy6585,
Thank you for the 5-star rating! We're glad you like the fit, smart feautroes and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the 5-star rating! We're glad you like the fit, smart feautroes and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
5
The Best Sound Quality
on October 11, 2022
Posted by: Cherylz
Gender:Female
[This review was collected as part of a promotion.] I was looking for a new headphones when I came across these. Sony has delivered a remarkable product that stands up to the competition out there. I couldn't wait to see how good they are and I wasn't disappointed. They are so lightweight and comfortable that I forgot I had them on. The sound quality is superb. It comes with a nice case to transport them, which comes in handy since they are bulky. Wished it would be foldable for easy storage or to carry around.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 11, 2022
Hi Cherylz,
Thank you for the purchase! We're glad to hear you like the lightweight design and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the purchase! We're glad to hear you like the lightweight design and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: Honeymooner66
Gender:Female
Verified Purchase:Yes
I bought these last month for my honeymoon trip to Hawaii. The back and forth was about 15 hours of wear time. Wow the ANC is the best. Very light weight, so comfortable and I didn't have to take my earring out. I loved when I took off the headphones my movie downloaded on my Fire tablet stops, pauses and then restarts when you put them back on, seamless. And SO quiet, since I got home I have started using them to listen to books, very peaceful and I can't hear my husband asking me any dumb questions. The shape of the case is great I love the flatness, it fits in my carry-on so much better, fit's perfectly on my tablet when stowed. My old earphones that came in a big ball carry case was so awkward. Outstanding product.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 11, 2022
Hi Honeymooner66,
We appreciate the 5-star rating! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
We appreciate the 5-star rating! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Customer Rating
5
Great Product
on October 12, 2022
Posted by: OCsiren
Gender:Female
[This review was collected as part of a promotion.] These Sony - WH-1000XM5 Wireless Noise Canceling Headphones work great. I love the design of them and how comfortable and lightweight they are. The sound is great and they do cancel out any other sounds. They charge quickly which is good. The case is also very nice.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 12, 2022
Hi OCsiren,
Awesome! We're really glad you love the design, incredible sound quality, comfortable fit, lightweight, fast charging, case and overall performance of your new headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! - Kris
Awesome! We're really glad you love the design, incredible sound quality, comfortable fit, lightweight, fast charging, case and overall performance of your new headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Really nice sound and holds a long charge
on October 12, 2022
Posted by: Anonymously Sarah
Gender:Female
[This review was collected as part of a promotion.] This is a really nice set of headphones! They feel really nice on my ears and the headband part is easily adjusted. Over time, the headband does start to get sore on my head and I have to adjust it, but this has been the case with all of my headphones. I have a smaller head and they aren’t tight enough on my ears to just stay put without the support of the headband.
The sound is very nice, with surround sound so that both ears hear different sounds and background noises. The noise-canceling is very good also, although I haven’t had the opportunity to give them the ultimate test yet: airplane ride. They definitely cut out any noise around my house and in public.
The charge lasts a very long time! I’ve used them a whole day without them dying.
The travel case is very nice and compact, with a little compartment for the cords. It came with a short charging cord and a wired stereo cord but no charging block, which seems to be standard now.
One of the really cool features is that it pauses when you lift one ear off your head. So if someone makes a quick comment where you need to hear but not fully remove them, just lift, listen and then put it back down on your ear without missing what you’re listening to (I do a lot of audio books).
Overall, I’m very happy with these; they’re definitely the best headphones I’ve had!
The sound is very nice, with surround sound so that both ears hear different sounds and background noises. The noise-canceling is very good also, although I haven’t had the opportunity to give them the ultimate test yet: airplane ride. They definitely cut out any noise around my house and in public.
The charge lasts a very long time! I’ve used them a whole day without them dying.
The travel case is very nice and compact, with a little compartment for the cords. It came with a short charging cord and a wired stereo cord but no charging block, which seems to be standard now.
One of the really cool features is that it pauses when you lift one ear off your head. So if someone makes a quick comment where you need to hear but not fully remove them, just lift, listen and then put it back down on your ear without missing what you’re listening to (I do a lot of audio books).
Overall, I’m very happy with these; they’re definitely the best headphones I’ve had!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 13, 2022
Hi Anonymously Sarah, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com