Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
The best noise Cancelling headset
on October 9, 2022
Posted by: Gwen75
Gender:Female
[This review was collected as part of a promotion.] The noise cancellation on this headphones is awesome. I tried this feature while on a plane and so far i could barely hear anything. It feels light and fits me perfectly. The battery takes awhile to drain even with the noise cancellation in use. Awesome features with high quality. I would definitely recommend Sony - WH-1000XM5 Wireless Noise Canceling Headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi Gwen75,
That's awesome! You definitely made the right choice with these headphones. It's amazing to hear that your investment is worth it and you love the superb features, especially the excellent noise cancellation and incredible audio quality of your WH-1000XM5. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound, meanwhile, the Equalizer lets you customize sound levels to suit your music. And with Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Thank you for choosing Sony!
-Jess
That's awesome! You definitely made the right choice with these headphones. It's amazing to hear that your investment is worth it and you love the superb features, especially the excellent noise cancellation and incredible audio quality of your WH-1000XM5. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound, meanwhile, the Equalizer lets you customize sound levels to suit your music. And with Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Thank you for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
Great
on October 9, 2022
Posted by: XXDJDLXx
Gender:Male
[This review was collected as part of a promotion.] I love these they have such great sound. I love the app that you download and makes it so easy to use. The controls are so easy to use on the side of the head set.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 10, 2022
Hi XXDJDLXx,
Thank you for the 5-star rating! We're glad you love the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the 5-star rating! We're glad you love the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
5
Wireless headphones
on October 9, 2022
Posted by: FireFlyJj
Gender:Female
[This review was collected as part of a promotion.] Let me tell you. The packaging was great with the little black case they came in. You cannot hear anything once you have them playing something. They are comfortable easy on ears
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi FireFlyJj, Thank you for the 5-star rating! We're glad you like the great packaging, carrying case, comfortable fit, and industry-leading noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
4
Silences the noise and decent sound quality
on October 10, 2022
Posted by: technofile
[This review was collected as part of a promotion.] I am really pleased with these headphones. I work in a noisy environment and they really help block out the buzz of activity and instead fill my ears with some high quality soothing tones to keep me sane. Recommended to all who want less noise from their surroundings but don't want to comprimise their audio quality.
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi technofile, We are happy to hear that you are really pleased with your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Please make sure to update the firmware of your headphones to improve their performance. You can also personalize your overall listening experience using the Sony | Headphones Connect app. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Customer Rating
5
Great product
on October 10, 2022
Posted by: Kenziemarie10
Gender:Female
[This review was collected as part of a promotion.] The WH-1000XM5 Wireless Noise Canceling Headphones are great headphones! They work amazing
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 10, 2022
Hello Kenziemarie10
We appreciate the positive feedback! We're glad you like the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
We appreciate the positive feedback! We're glad you like the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
5
Fantastic Sound
on October 10, 2022
Posted by: Anonymous
Gender:Female
[This review was collected as part of a promotion.] The Sony WH-1000XM5 Wireless Noise Canceling Headphones are absolutely outstanding. This is my first experience with noise canceling headphones and the sound is crystal clear and I have no annoying outside side. You literally don't hear anything else except for what's coming through the headphones.
Additionally, I am computer challenged and didn't have any troubles hooking up through bluetooth. It wasn't complicated and I was able to do it with little assistance!
Lastly, the comfort level is amazing. They feel great and I can wear them for hours. The charge also lasts for 30 hours and a 3 minute charge gives you 3 hours of time. How fantastic is that?!? I can't wait to take them on my next long plane ride.
Additionally, I am computer challenged and didn't have any troubles hooking up through bluetooth. It wasn't complicated and I was able to do it with little assistance!
Lastly, the comfort level is amazing. They feel great and I can wear them for hours. The charge also lasts for 30 hours and a 3 minute charge gives you 3 hours of time. How fantastic is that?!? I can't wait to take them on my next long plane ride.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 11, 2022
Hi Mistyfuji,
Thank you so much for sharing your great experience with us! We're glad to hear your satisfaction with your first ever noise canceling headphones. It's nice to know you are enjoying the crystal clear sound, easy connection to your devices, comfortable fit, long battery life and overall performance of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Thank you so much for sharing your great experience with us! We're glad to hear your satisfaction with your first ever noise canceling headphones. It's nice to know you are enjoying the crystal clear sound, easy connection to your devices, comfortable fit, long battery life and overall performance of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Great headphones
on October 10, 2022
Posted by: Jpowell1627
Gender:Male
[This review was collected as part of a promotion.] I got these because I need new headphones and I could not be happier super easy to use they are made out of high-quality products and has great sound can hear all the highs and lows when using and they also have a great battery life super impressed I highly recommend
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
That's awesome, Jpowell1627! You've made a great choice! We are thrilled that you are happy with the incredible sound quality, ease of use, quality built, long-lasting battery life, and superb performance of your new WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
These are awesome
on October 10, 2022
Posted by: Getulio
Gender:Male
[This review was collected as part of a promotion.] these are awesome headphones. This is a mega upgrade from my JBL headphones the quality is superb. I use these to listen to music and also to watch movies on my iPad and they provide premium sound quality when doing both. They are very comfortable and was easy to connect via Bluetooth. They provide a long battery life and charging time is fast. You can’t go wrong, these sound amazing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi Getulio,
We're truly glad you like the exceptional comfort, easy Bluetooth pairing, amazing battery life, and incredible audio of these headphones. It's great to hear you're having an enjoyable listening and watching experience with your new WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for your purchase and for the 5-star rating!
-Jess
We're truly glad you like the exceptional comfort, easy Bluetooth pairing, amazing battery life, and incredible audio of these headphones. It's great to hear you're having an enjoyable listening and watching experience with your new WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for your purchase and for the 5-star rating!
-Jess
Written by a customer while visiting sony.com