Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Amazing Headphones
on July 12, 2022
Posted by: Jeffrey3465
Gender:Male
I love these headphones, they have amazing sound quality and the battery life is great. the noise cancelling is great and works extremely well.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 13, 2022
Hi Jeffrey Brady, Great! We're happy to hear that you like the sound quality, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Feature rich and sound as great as they feel!
on October 4, 2022
Posted by: H2ODogz
Gender:Male
[This review was collected as part of a promotion.] After extensive use I can confidently say that Sony’s new WH-1000XM5 headphones are a tremendous leap forward from previous models and the competition. The headphones themselves feel very sturdy and will not break from minor contact or pressure. A big improvement from previous models is that these fold flat into their case in a very intuitive and natural manner, whereas older models I experienced required some twisting and I worried each time about exerting too much pressure and causing a break. The weight seems much improved and even after hours of use I don’t experience any pressure points or fatigue on my head or ears. My absolute favorite part of the WH-1000XM5 is the noise cancellation, which is superior. The cancellation is adaptive and filters the majority of ambient or ancillary sounds without the need to run optimization. For example, other brands I have used may filter the din of traffic and sidewalk sounds but when an ambulance zooms by its siren penetrates the level of active noise cancelling in place causing a startling intrusion of loud sound. The WH-1000XM5 manages such abrupt changes in ambient sound perfectly and optimizes with immediate recalibration to the active filtration. I have truly not experienced this level smart adjustment on any other brand or model except for Apple’s top model. An additional feature that I absolutely love is that the headphones intelligently perceive when they have been removed and pause playback; and when put back on, playback resumes (perfect if responding to a quick question, waiter, etc.). All of these features combine together to make the WH-1000XM5 my essential traveling companion. As for sound quality, the WH-1000XM5 is impressive and consistent. Bass is deep and strong, but not overbearing and never prone to distort. Highs are crisp but not intrusive – I feel that they were likely tuned with a perfectly flat response, then a slight bass boost applied. The result is perfect for my listening experience and I never EQ the sound playback that they receive. In summary, I highly recommend the WH-1000XM5 and am confident that others will be as impressed with the features as I continue to be.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 5, 2022
Hi H2ODogz,
Thank you for that wonderful feedback! We're glad you like the sound quality, smart features and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for that wonderful feedback! We're glad you like the sound quality, smart features and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
5
Amazing
on October 5, 2022
Posted by: Runner123
Gender:Female
[This review was collected as part of a promotion.] I am in love with Sony’s headphones! These are nothing but exceptional!
They came in a case box that is perfect for storing when not in use. And it’s easy to store.
The blue tooth paring capability is perfection. I was and continue to be able to pair once my bluetooth is on and the headphones are on. It is easy for me to also pair with my peloton and connects seamlessly.
Now the noise…stunning! I cannot hear anything around me while I am working, working out or just listening. Perfect when I want to tune out my world and enter another one.
They also fit comfortably over my ears and stay put! They are super light weight which I also love!
These are better quality than the other leading brands and I will continue to buy this brand!
Absolutely in love with these! I can’t say it enough.
They came in a case box that is perfect for storing when not in use. And it’s easy to store.
The blue tooth paring capability is perfection. I was and continue to be able to pair once my bluetooth is on and the headphones are on. It is easy for me to also pair with my peloton and connects seamlessly.
Now the noise…stunning! I cannot hear anything around me while I am working, working out or just listening. Perfect when I want to tune out my world and enter another one.
They also fit comfortably over my ears and stay put! They are super light weight which I also love!
These are better quality than the other leading brands and I will continue to buy this brand!
Absolutely in love with these! I can’t say it enough.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hey Runner123,
Fantastic! We are truly happy to hear you love your new WH-1000XM5 Wireless Noise Canceling Headphones. We are also delighted that you are satisfied with its aesthetic carrying case, stable & fast Bluetooth connection, industry-leading noise canceling feature, comfortable fit & lightweight design, and overall performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for sharing your amazing experience and for choosing Sony!
- Romeo
Fantastic! We are truly happy to hear you love your new WH-1000XM5 Wireless Noise Canceling Headphones. We are also delighted that you are satisfied with its aesthetic carrying case, stable & fast Bluetooth connection, industry-leading noise canceling feature, comfortable fit & lightweight design, and overall performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for sharing your amazing experience and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: Crow92
Gender:Female
Verified Purchase:Yes
Bought these bc the internet said they were the best.. and they were.. for a week. Left ear started having a constant loud crackling noise. Barely used them.. super bummed. Going to hopefully return them for a full refund.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Crow92,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with the left ear side of the headphones. This is definitely not the experience we want you to have. Allow us to help troubleshoot the problem. Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app. Please refer to this help guide link to troubleshoot if you hear unusual sound or noise from the headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Thank you for reaching out to us. We're sorry to hear the issue that you are having with the left ear side of the headphones. This is definitely not the experience we want you to have. Allow us to help troubleshoot the problem. Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app. Please refer to this help guide link to troubleshoot if you hear unusual sound or noise from the headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Luxury at its finest
on October 6, 2022
Posted by: Janell86
Gender:Female
[This review was collected as part of a promotion.] Absolutely beautiful and all around superb quality. The noise canceling is the top of the line . Cushion is the best . The light weight of these headphones are what I love the most . The feel of them everything is top of the line . Bass is impeccable and charging is fast and lasts so long . I’m beyond impressed with these and will definitely be staying with them and this brand .
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, October 6, 2022
Hi Janell86,
That's great! We're glad to hear that! Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment.
Thank you for giving the product a perfect rating!
That's great! We're glad to hear that! Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment.
Thank you for giving the product a perfect rating!
Written by a customer while visiting sony.com
Customer Rating
5
Great sound quality/best noise canceling hdphones
on October 7, 2022
Posted by: Julie22
Gender:Female
[This review was collected as part of a promotion.] I was excited to start using Sony's WH-1000XM5 Wireless Noise Canceling Headphones. I am currently typing this review while wearing the headphones! First of all, the headphones are stored in a sleek carrying case. There is a pocket for the headphone wired jack/cable and charger cable (very short cable?). Beautiful case, but bigger than previous model as this model's headphones do not fold up? Sound is AWESOME. Noise cancelling feature is FANTASTIC.I cannot hear much outside noise when I have these headphones on. Earpads are very very soft and comfortable. Hope the material on the earpads last after prolonged usage. Headband hurts a bit at the top of my head as it weighs down a bit, but that can be just me - I have a sensitive head. Overall, a snug fit -- not too tight. Learning curve was a bit tougher as I am older - but my son had the headphones up and running and playing around with its features in 15 seconds flat!!!! Meanwhile, I had to download Sony's headphone software onto my iPhone. Do that as there are instructions in the app. Plus, you can set it up to link to Spotify, etc. and use the touch controls - for example, swiping up on the right headphone raises the volume, swiping down decreases volume, double tab pauses the music, forward swipe forwards to next song, taking off headphones shuts off power, etc. These touch features are really snazzy when working correctly, but then I've experienced glitchiness as well. Lots of other features on the app you can play with and customize to your liking. I like the fast charging of battery and LONG battery life - big plus for me. DEFINITELY WILL COME IN HANDY TO NOT ALWAYS BE WORRYING ABOUT CHARGING HEADPHONES! I foresee myself using this pair of headphones quite often!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 8, 2022
Hi Julie22,
Thank you for the purchase! We're glad you like the fit, battery performance, and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the purchase! We're glad you like the fit, battery performance, and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
5
Extreme quality sound and product!
on October 9, 2022
Posted by: EFerg
Gender:Female
[This review was collected as part of a promotion.] Sony WH-1000XM5 has an excellent quality on sound, product and presentation! Again, Sony doesn’t disappoint. The product presentation was high class. The case that stores the headphones is super nice and has a spot for the cables. Let’s get to the good part, sound. The noise canceling was very noticeable. The sound is, quality to the max! I watched a movie and it was great, I took a phone call and it was great. The phone call, person on other end could kinda hear a conversation going on in background (about 6ft away) but my voice was the more prominent. I love the memory foam cushions around the ear and headband which makes for hours of listening time. Connection to my phone was a breeze.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi EFerg, We always appreciate customers who take the time to give us their feedback! Good to hear you like the excellent sound quality, carrying case, phone call audio clarity, industry-leading noise cancellation, comfortable fit, and easy Bluetooth pairing of your Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Blocks Noise & Plays Favorite Music
on October 12, 2022
Posted by: Cher12
Gender:Female
[This review was collected as part of a promotion.] I absolutely love the Sony noise canceling headphones. They block out noise very well. I love that it has built-in Alexa and I can listen to my favorite music anytime. I never miss a phone call or notification because it will let you know when you have notifications. The built-in Alexa allows you to call someone whenever by simply asking. They fit so comfortably that you could wear them all day if you wish. The cushions are thick and fit snugly around the ears to block unwanted noise. Set up was very simple with easy to follow instructions by scanning the QR code provided. Very well constructed with obvious comfort and convenience in mind. They will come in very handy for us because our back yard is an interstate highway just beginning construction. My husband loves them too and is planning on using them when mowing and weed eating the lawn. They will come in handy when using his chainsaw to trim the many trees in the yard. They will work great for the woodwork he does too. I'm happy they will protect his hearing while working with loud tools and machinery. I will enjoy them while gardening or anytime. I can play music while working around the house without waking my husband when he's working nights. It makes me a happier person while listening to my favorite music. It's so easy by simply asking it to play what I'm in the mood to hear. Sound quality is great. I would recommend the Sony noise canceling headphones because you can listen to your favorite music and never miss a notification or phone call and it blocks out loud noise. It makes life much more enjoyable while protecting your hearing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 14, 2022
Hi Cher12! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Craig
Written by a customer while visiting sony.com