Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Amazing headphones with unreal noise cancelling!!!
on October 7, 2022
Posted by: RPG1217
Gender:Male
[This review was collected as part of a promotion.] I got these in the mail a few days ago and i love love love these headphones! The noise cancelling is crazy, it has button so you can activate it and you cannot hear a thing! It also has other features like shortcuts to spotify and it has a touch pad so you can control the music as well as the music volume. I hope to be able to test more Sony products in the future!!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 8, 2022
Hi RPG1217,
Awesome! We're thrilled that you like the noise canceling function and controls of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Awesome! We're thrilled that you like the noise canceling function and controls of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Excellent headphones with great features
on October 8, 2022
Posted by: Tory
Gender:Female
[This review was collected as part of a promotion.] It has really nice features, such as noise cancelation, chat mode, transparency mode, connects to multiple devices at once, it has really long battery life, 3 minutes of charging can get you 3 hours of battery life. Do the software update downloading the app. It’s needed to improve quality sound when connecting to a smart Tv
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 8, 2022
Hi Tory,
Awesome! We're glad you like the smart features, battery performance, and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Awesome! We're glad you like the smart features, battery performance, and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: Zenozmos
Gender:Male
Verified Purchase:Yes
Pros:
1) very light and I can barely feel them
2) sublime sound via analog 3.5mm cord
3) sound cancellation system works pretty well
4) genious buttonless control sensors built in the right headphone
5) good quality of voice recording while speaking on the phone
1) very light and I can barely feel them
2) sublime sound via analog 3.5mm cord
3) sound cancellation system works pretty well
4) genious buttonless control sensors built in the right headphone
5) good quality of voice recording while speaking on the phone
Downsides:
1) sound quality sucks when connected via bluetooth
2) sound is distorted BADLY when there are any microwaves around (when I warmed up some food, my music was randomly sped up for the time when the microwave oven was working) and probably some other active BT devices around
3) the control sensors doesn't work when connected via analog, they play click sounds when I touch the pad, but nothing happens
4) noise cancellation system created "kick" sounds when I was travelling in a car at high speed with windows open
5) covers are not deep enough, my ears sometimes hit against the speaker when I open my jaw, which creates a distracting rubbing sound
1) sound quality sucks when connected via bluetooth
2) sound is distorted BADLY when there are any microwaves around (when I warmed up some food, my music was randomly sped up for the time when the microwave oven was working) and probably some other active BT devices around
3) the control sensors doesn't work when connected via analog, they play click sounds when I touch the pad, but nothing happens
4) noise cancellation system created "kick" sounds when I was travelling in a car at high speed with windows open
5) covers are not deep enough, my ears sometimes hit against the speaker when I open my jaw, which creates a distracting rubbing sound
All in all I am pretty satisfied since I got what I was looking for: decent headphones with REALLY decent sound I haven't heard for years which are able to cut me off from pretty much any other sound of the reality around. I was expecting for some low grade behaviour from BT cos they always suck in general, so no surprise there. Sensor control pad is great but must be reworked to be functional at all times. Ear covers could be enlarged too by 20-30%. The rest is as usual - a bit overpriced, a bit glitchy, but does the required job - the Sony style.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, October 9, 2022
Hi Zenozmos,
We're sorry to hear that you're having issue with the WH-1000XM5 Wireless Noise Canceling Headphones. We apologize for any inconvenience. Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment. Please check the troubleshooting steps from this link to isolate and diagnose the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204483
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
We're sorry to hear that you're having issue with the WH-1000XM5 Wireless Noise Canceling Headphones. We apologize for any inconvenience. Bluetooth wireless technology operates within a range of about 10 m (30 feet). The maximum communication distance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) or the electromagnetic environment. Please check the troubleshooting steps from this link to isolate and diagnose the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204483
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Written by a customer while visiting sony.com
Customer Rating
5
Best headphones
on October 9, 2022
Posted by: Mike37:7
[This review was collected as part of a promotion.] These are the best headphones I have ever owned and that’s saying a lot, as I’ve owned plenty! The sound quality is phenomenal, very crisp and clear. Noise cancellation is among the best I’ve ever experienced. They’re also very sleek and not overly bulky on your head. I would highly recommend these to anyone!
Response from sony.comBy Sony North America Customer Support, October 9, 2022
Hi Mike37:7, That's great! We're very happy to hear you appreciate the crisp and clear audio quality, industry-leading noise cancellation, and sleek design of your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Excellent Quality!
on October 9, 2022
Posted by: Zari45
Gender:Female
[This review was collected as part of a promotion.] These Sony Wireless Headphones were even better than I expected. The sound quality is great and the noise canceling feature is one of the best I’ve used. They auto adjust to fit your environmental noise and can be optimized for your particular ear shape to give the best sound experience. I would highly recommend these headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
That's awesome! We're very pleased to hear you're enjoying the great sound quality and industry-leading noise canceling feature of your Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Best noice cancellation out there
on October 9, 2022
Posted by: Elise55A
Gender:Female
[This review was collected as part of a promotion.] I’ll preface this by saying I have 5 kids so noice cancellation is a passion of mine. Not only could I not hear my kids stomping around on the floor above me but I missed a delivery guy timing my bell and pounding on the door that’s how excellent these are. On top of that pairing is a breeze and they work awesome for gaming as well I was hearing every single thing. Sound is crisp and clean. Was honestly shocked with the noise cancellation it by far has exceeded expectations.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 11, 2022
Hi Elise55A, We are thrilled to hear that your new Sony wireless noise canceling headphones exceeded your expectations. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Customer Rating
5
Amazing Sound
on October 9, 2022
Posted by: Cortney0202
Gender:Female
[This review was collected as part of a promotion.] This is my first time using a noise canceling head set and I'm very impressed. The quality of sound is amazing. I absolutely like that it detects if you take the head set off your ears that it pauses what you're listening to. The battery lasts up to 30 hours, which is great. It is very easy to set up the app to your phone and it is not hard to use. It fits nicely over my ears and its comfortable. The only issue I have is the suction over my ears. My ears ended up having a little discomfort and had a slight headache, but that just can be that I could have sensitive ears. I am very happy with this product and would recommend to anyone.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 9, 2022
Hi Cortney0202, We're glad that you like the sound quality, noise canceling function, comfort, battery life, and ease of setup and using the headphones connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Best headphones available!
on October 9, 2022
Posted by: KimAnne
Gender:Female
[This review was collected as part of a promotion.] So many pros and no cons. These WH-1000XM5 Wireless Industry Leading Noise Canceling Headphones are great. So easy to use and par. The sound quality is top notch and the noise cancelling is amazing. So lightweight and very comfortable too. These headphones are the best ones we've found.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 10, 2022
Hi KimAnne, Fantastic! We're very happy to hear you like the ease of use, incredible sound quality, industry-leading noise cancellation, lightweight and comfortable fit of your Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com