Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Amazing
on October 5, 2022
Posted by: Missiuk
[This review was collected as part of a promotion.] These headphones simply put are amazing!!! The sound quality is like no other! For once I am able to make hands free calls and be heard!!!! I love the fact that if you remove them while listening the media pauses. They are very comfortable for wear for long periods of time. The only draw back about them is that the charging cables is only a few inches long.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi Missiuk, Thank you for giving the WH-1000XM5 a perfect rating! We're pleased to hear you like the amazing sound quality, phone call audio clarity, wearing detection feature, comfortable fit, and overall performance of your Sony WH1000XM5. We have noted your concern about the length of the charging cable and we will make sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Love them
on October 5, 2022
Posted by: msmolly95
Gender:Female
[This review was collected as part of a promotion.] Came nicely packed with charger cord and instructions in a zipper case. Had no problem connecting to my phone. And the sound is great. No outside noise interference.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi msmolly95, We're glad that you love the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
AMAZING
on October 6, 2022
Posted by: Lauren
Gender:Female
[This review was collected as part of a promotion.] these headphones are amazing! I was so excited to try them. My family and I are huge audio files, so this is very important to us. I highly recommend for those who like high quality sound!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi Lauren,
Thank you for an amazing review and recommendation! We're glad we were able to meet your expectations with the high quality sound of your new headphones. Your satisfaction is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Thank you for an amazing review and recommendation! We're glad we were able to meet your expectations with the high quality sound of your new headphones. Your satisfaction is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Great quality
on October 6, 2022
Posted by: Anonymous
Gender:Female
[This review was collected as part of a promotion.] Love them. Loud and comfortable. Also let’s you hear the background if you want to.
My daughter needs earphones for school and this one are awesome.
Came in a so pretty bag, Love these headphones. Great quality. Soft & comfortable on the ears.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi Yina kurenda,
Perfect! We're glad that you and your daughter are enjoying the sound quality, comfort, carrying case, and Ambient Sound mode of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Perfect! We're glad that you and your daughter are enjoying the sound quality, comfort, carrying case, and Ambient Sound mode of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Just...WOW
on October 6, 2022
Posted by: willy dog
Gender:Male
[This review was collected as part of a promotion.] Now I know why the call me a "boomer". These headphones are technically amazing. I've always been a cheapskate when it comes to stuff like headphones. I didn't know what I was missing.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Fantastic, willy dog! We are extremely pleased it suits your needs! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Thank you for the perfect star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
4
Great Noise Canceling Sony Headphones!
on October 7, 2022
Posted by: kkelly
Gender:Female
[This review was collected as part of a promotion.] These Sony Noise Canceling headphones are excellent! So many great features with these headphones and has a great collapsible carrying case and the charge last up to 30 hours. These wireless headphones are comfortable and have touch controls so you can pause, play or control the volume.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 7, 2022
Hi kkelly, We're glad that you like the noise canceling function and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Comfort meets Quality
on October 7, 2022
Posted by: lauren97
Gender:Female
[This review was collected as part of a promotion.] These are the most comfortable headphones I've ever worn. They fit over your ears completely, leaving your ears pain free. I also wear glasses and find I can wear these headphones without any pinching or discomfort. The noise cancelling feature is unparalleled, truly drowning out the sound around you. My favorite feature is that they automatically pause your music/podcast/show when you take them off, and resume when you put them back on.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 7, 2022
Hi lauren97,
Awesome! We're really glad your new XM5 headphones suits your needs and expectations. Nice to hear you love the comfortable fit, noise canceling features, great sound and wearing detection function of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Awesome! We're really glad your new XM5 headphones suits your needs and expectations. Nice to hear you love the comfortable fit, noise canceling features, great sound and wearing detection function of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
5
Audio perfection
on October 7, 2022
Posted by: Bobert67
Gender:Male
[This review was collected as part of a promotion.] Not only does the noice cancellation work incredibly well, but the audio fidelity is unmatched. I can’t recommend these headphones enough to those looking for new one. They’re incredibly comfortable and you’d forget you’re wearing them if it wasn’t for the audio coming through them.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 8, 2022
Hi Bobert67, we're glad you like the comfort, noise canceling feature and sound quality of our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com