Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Wow!
on October 4, 2022
Posted by: Patty517
Gender:Female
[This review was collected as part of a promotion.] Wow! These are awesome. They feel very high tech. The sound is great. It connects easily through Bluetooth to my phone. The headphones are comfortable and hold a good charge.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Patty517, Awesome! We're glad that you like the sound quality, comfort, and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Peace in a noisy world
on October 4, 2022
Posted by: Winter
Gender:Female
[This review was collected as part of a promotion.] The noise canceling on these is absolutely amazing. I live in a house with a lot of noise, and these headphones give me such a feeling of peace. I can’t hear the fan, window A/C, air purifier, and all the other similar noises with these on. That’s without music playing. The audio quality is out of this world and I don’t believe I’ll ever be able to listen to music any other way ever again.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Winter, Amazing! We're glad that you like the noise canceling function and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
The best
on October 4, 2022
Posted by: PeteofNEPA
Gender:Male
[This review was collected as part of a promotion.] These headphones are amazing in every way. Amazing low end mids and crystal clear highs. I would highly recommend to anyone. There by far the best headphones I have ever used. Great quality
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi PeteofNEPA, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
Excellent sound
on October 5, 2022
Posted by: Angelica85
Gender:Female
[This review was collected as part of a promotion.] I got the Sony - WH-1000XM5 Wireless Noise Canceling Headphones and they work wonders so easy to use and set up. These are the best headphones I have used in a long time I would definitely recommend
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Angelica85, We're glad that you like the sound quality, ease of use and setup. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Customer Rating
5
ms
on October 5, 2022
Posted by: pam8358
Gender:Female
[This review was collected as part of a promotion.] This is a headphone investment. The prices are comparable to others in this catagory. The packaging is a sturdy cardboard nesting box and the headphones itself are in a secure slim profile pouch. The instructions are easily accessible via a camera scan or on the web. It takes a bit of time to update the software and compete setup so be sure to allow for that. The headphones pair easily. They are adjustable and very comfortable over your ears. They can detect when you sit, walk, etc and adjust the sound accordingly. The sound quality is excellent. They are available in black or silver. They fold easily for storage in their case. I have not tried them for hands free calling yet but understand this is a feature of the product. This is definitely a product to consider!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi pam8358, Thank you for the excellent review! We're glad you appreciate the sturdy packaging, intuitive instruction materials, easy Bluetooth pairing, comfortable fit, smart detection features, incredible sound quality, and portability using the supplied carrying case of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
love this
on October 5, 2022
Posted by: deb2020
Gender:Female
[This review was collected as part of a promotion.] Love this so much. Love the fact you can touch the side of the headphones and the music stops playing you touch them again music starts. Only down flaw is the charging cable is short wish it was a little longer but other than that is are wonderful headphones. Good for kids on long car ride same as for adults. Came with a wonderful case. So you can't loose anything at all.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi deb2020, Thank you for the 5-star rating! Good to hear you love the touch control function and the supplied carrying case of your new Sony WH1000XM5. We have noted your concern about the length of the charging cable and we will make sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Super quality music
on October 5, 2022
Posted by: Sonu
Gender:Male
[This review was collected as part of a promotion.] I am lobing my new Sony Wireless Noise Canceling Headphones. They came in great packaging, are easy t set up and use and the music quality is excellent. I love listening to music on and on and I also use it to watch movies on my laptop. I highly recommend it as a great buy!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi Sonu, Thank you for sharing this wonderful feedback on your Sony WH-1000XM5! We're very happy to hear you like the packaging, ease of setup, and excellent sound quality of these headset. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
Quiet
on October 5, 2022
Posted by: Kat93
Gender:Female
[This review was collected as part of a promotion.] These are by far the best noise canceling headphones by Sony! They fit comfortably and you can adjust the bass and treble. Your music will automatically pause if you take them off. Overall awesome sound quality! If you have the money these will not disappoint.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 6, 2022
Hi Kat93, We're pleased to hear that you are enjoying the noise canceling function, fit, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com