Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Customer Rating
5
Great headphones
on October 3, 2022
Posted by: Terem13
Gender:Female
[This review was collected as part of a promotion.] We did a lot of research on noise cancelling headphones and these had the best reviews, i have tried others but they were not good. These are amazing it really blocks out all the background noise. For those days that i just need to focus on work with no distractions. I highly recommend these
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2022
Hi Terem13, You've made an amazing choice! We're thrilled you like the industry-leading noise cancellation of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Customer Rating
5
This headset makes me say, What surroundings?
on October 3, 2022
Posted by: Chrisarpin8912
Gender:Male
[This review was collected as part of a promotion.] The Sony WH-1000XM5 Wireless Noise Cancelling Headphones make outside noise and distractions a thing of the past. This headset allowed me to zone in, and focus on important tasks. And when I wanted a minute to myself, I could feel the relaxation it gave me. The Sony headset has great battery life. I felt like I could use it for 30 hours or more like it says. It had great Bluetooth connect ability and good range. The headset audio was so crisp even at lower settings. I love the case it came with as well. I loved the fact I could listen to music and then answer calls with ease. This headset makes me feel like a professional without breaking the bank. I highly recommend them
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 3, 2022
Hi Chrisarpin8912,
Perfect! We really love to hear you like the excellent noise cancelling feature and superb features, especially the incredible audio and impressive battery life of our industry-leading, Noise Canceling headphones, WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for your purchase and for the 5-star rating!
-Jess
Perfect! We really love to hear you like the excellent noise cancelling feature and superb features, especially the incredible audio and impressive battery life of our industry-leading, Noise Canceling headphones, WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for your purchase and for the 5-star rating!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
Incredible head phones
on October 3, 2022
Posted by: Mommaof2
Gender:Female
[This review was collected as part of a promotion.] These head phones are incredible but first the packaging is sooo aesthetically amazing so well thought out and visually pleasing and the case is pristine . The noise canceling is phenomenal as
well. The sound quality is out of this world and I love how when you take them off the music pauses till you put them back on these are definitely a must have
well. The sound quality is out of this world and I love how when you take them off the music pauses till you put them back on these are definitely a must have
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2022
Fantastic! Thank you for sharing your cool experience with the WH-1000XM5, Mommaof2! We are happy that you are satisfied with the amazing sound quality, aesthetic packaging & case design, industry leading noise canceling function, wearing detection feature, and superb performance of these headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the 5-star review and for choosing Sony!
- Romeo
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the 5-star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Noise cancelling at its finest
on October 3, 2022
Posted by: Tinkerchelle83
Gender:Female
[This review was collected as part of a promotion.] Sony has done it again. I don’t think I’ve ever tried one of their products and been disappointed. These noise canceling headphones provide 30 hours of playback with a quick charge time. The comfortable level is unmatched, soft leather. They have a beautiful carrying case so you can keep your headphones safe and protected. I can’t say enough good things. If you are looking for quality then look no further.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2022
Hi Tinkerchelle83,
Great! We're glad that you like the noise canceling feature, battery function, comfort, and supplied carrying case of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Great! We're glad that you like the noise canceling feature, battery function, comfort, and supplied carrying case of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Wireless headphones
on October 4, 2022
Posted by: Anonymous
Gender:Male
[This review was collected as part of a promotion.] Recently received this product a few days ago and I down right need this masterpiece these headphones are perfect sound quality all around output of this is amazing it wrks it definitely a great asset because I wrk out a lot as well bt these are perfect definitely recommend this product to family and friends
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2022
Hi Daquann Stephens,
Fabulous! We're happy to hear your new headphones suits your needs and expectations. It's nice to know how much you are enjoying the exceptional sound quality of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your recommendation and for choosing Sony!
Fabulous! We're happy to hear your new headphones suits your needs and expectations. It's nice to know how much you are enjoying the exceptional sound quality of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your recommendation and for choosing Sony!
Written by a customer while visiting sony.com
Customer Rating
5
Wow!
on October 4, 2022
Posted by: Bevvy
Gender:Female
[This review was collected as part of a promotion.] These headphones are amazing!! The sound quality is top of the line, they're very comfortable, they completely block out noise allowing you to focus on only the sound coming from the headphones, the bass is amazing, and all sounds ate crystal clear! These are wonderful quality, wonderful fit, and just all around amazing!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 4, 2022
Hi Bevvy,
Amazing! We're glad that you like the sound quality, noise canceling function, comfort, and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Amazing! We're glad that you like the sound quality, noise canceling function, comfort, and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Customer Rating
5
Super nice!!
on October 4, 2022
Posted by: Whitneyh7
Gender:Female
[This review was collected as part of a promotion.] These Sony WH-1000XM5 Wireless Noise Canceling Headphones are perfect! The box even seems super nice that they come in. They are super sleek in modern looking. They fit on your head really nicely and don’t dig or fall off. The quality of the sound is out of the The box even seems super nice that they come in. They are super sleek in modern looking. They fit on your head really nicely and don’t dig or fall off. The quality of the sound surpasses anything I’ve ever experienced. Most importantly they actually are actually noise canceling. They are perfect to take on flights, jogging, and so much more. I just absolutely love mine!
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, October 4, 2022
Hi Whitneyh7,
We're glad to hear that you love this WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment.
Thank you for giving the product a perfect rating!
We're glad to hear that you love this WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment.
Thank you for giving the product a perfect rating!
Written by a customer while visiting sony.com
Customer Rating
5
great sound
on October 4, 2022
Posted by: Jan1968
Gender:Female
[This review was collected as part of a promotion.] i recently got these headphones and i got to say these are comfortable and the sound is great and they cancel the noise and all you hear is the music and nothing else and it was easy setup to connect to my phone These are the best headphones i have ever owed keep up the great work sony
Response from sony.comBy Sony North America Customer Support, October 5, 2022
Hi Jan1968, Congratulations on your new Sony XM5! We're glad you like the comfortable fit, great sound quality, excellent noise cancelling feature, and ease of setup of your new Sony headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com