Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: Bdb01
Gender:Male
Verified Purchase:Yes
The ANC is phenomenal, I use these daily for 14+ hours. The mic is crystal clear for meetings. These feel like they were made for for flying. Sound quality is amazing, bass is clear, but does not drown other elements.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 15, 2022
Hi Bdb01, Amazing! We're glad that you're enjoying the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Estefany
Gender:Female
Verified Purchase:Yes
I bought these over a month ago and definitely have to say, they have the coolest features. Comparing to the AirPod Pro max headset … and the price of it —- to these Sony headphones- Sony wins , it’s definitely worth it. Beats apples price , beats the basic apple features. However my head is pretty small and I wish it had more shorter adjustable features ; it’s definitely better than the Beats Solo 3 pro with the head size adjustment, not slippery and is more sturdy . I’m not the biggest fan of the power button nor the case , but the headphones alone, perform really well and the battery life is also a very nice plus !
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 18, 2022
Hi Estefany, Congratulations on your new Sony WH1000XM5! We're glad you like the cool new features, overall performance, and excellent battery life of your new Sony headphones. We also appreciate your feedback about the fit, power button placement, and carrying case of this unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Whozyrdaddy
Gender:Male
Verified Purchase:Yes
I have tried various noise cancelling earbuds and also various headphones, and returned them all. They just sounded like earbuds and headphones. Some sounded good but not noise cancelling, even other Sony products!
The WH1000XM5B has excellent tonal qualities and the noise cancellation really works!
The fit and feel is also very comfortable!
The WH1000XM5B has excellent tonal qualities and the noise cancellation really works!
The fit and feel is also very comfortable!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 19, 2022
Hi Whozyrdaddy, You've made an excellent choice! We're thrilled you like the incredible sound quality, industry-leading noise cancelling feature, and comfortable fit of your new Sony WH1000XM5 headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Jeepfein
Gender:Male
Verified Purchase:Yes
Love the noise cancelling. Best by far. The sound is muddy out-of-the-box, but the eq helps. Very comfortable. Almost forgot they were on my head. The padding could be better on the ear cups however.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , September 24, 2022
Hi Jeepfein,
Thank you for the review! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the review! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
5
Absolutely amazing!
on September 30, 2022
Posted by: Benjidez85
Gender:Female
[This review was collected as part of a promotion.] I really do have to say , my breath was tooken away! Absolutely amazing sound! The clarity with our gaming, phone calls etc. I really have to say I'm not sure it can get too much better.I highly recommend.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 1, 2022
Hi Benjidez85, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Carl
Written by a customer while visiting sony.com
Posted by: Pastorptcc
Gender:Male
Verified Purchase:Yes
I bought these about a month ago because I deal with tinnitus I need a good noise canceling headphones. These are amazing, best headphones I’ve ever had.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 30, 2022
Hi Pastorptcc,
That's awesome! We are truly happy to hear you love your new WH-1000XM5 and you are satisfied with its incredible noise canceling feature & superb performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
That's awesome! We are truly happy to hear you love your new WH-1000XM5 and you are satisfied with its incredible noise canceling feature & superb performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
5
Incredible Sound Quality
on October 1, 2022
Posted by: Matty209
Gender:Male
[This review was collected as part of a promotion.] These headphones are amazing. The sound quality they produce is astonishing. I replace my earbuds with these and realized very quickly that i was missing out! They are very comfortable on your ears and will fit on your head perfectly. They charge fast and hold that charge for days if not weeks. Noise canceling is a huge plus and works splendidly. Highly recommend.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 1, 2022
That's great, Matty209! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall battery life of the unit.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
-Jess
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Customer Rating
5
Just great
on October 1, 2022
Posted by: Corrina47
Gender:Female
[This review was collected as part of a promotion.] Wow, these Sony Wireless Noise Canceling Headphones are great. They cancel out all noise, they feel so comfortable over my ears, they are very stylish. They are made for iPhone/iPad and it also has Alexa built in. I highly recommend these Sony Wireless Noise Canceling Headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 2, 2022
Hi Corrina47,
Thank you for the 5-star rating! You've made an excellent choice! We're thrilled to hear you love the great audio, excellent noise cancellation, and overall features of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for the amazing review!
-Jess
Thank you for the 5-star rating! You've made an excellent choice! We're thrilled to hear you love the great audio, excellent noise cancellation, and overall features of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for the amazing review!
-Jess
Written by a customer while visiting sony.com