Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(346 Reviews)
Rating breakdown 346 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
43
80%of customers recommend this product.
(
261 out of
326)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: JonL1
Gender:Male
Verified Purchase:Yes
I found these headphones to be uncomfortable to wear for more than 45 minutes. I thought the XM4s were wearable for several hours. But for comfort, sound and noise cancellation, I prefer the AirPod Max headphones. I returned the XM5s.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 13, 2022
Hi JonL1,
We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you.
Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Thank you for your feedback.
Sincerely,
Jess
We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you.
Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Thank you for your feedback.
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: BillyB271
Gender:Male
Verified Purchase:Yes
The headphones are the best I have ever used. The noise cancellation is exceptional
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 15, 2022
Hi BillyB271, Amazing! We're pleased to hear that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Bdb01
Gender:Male
Verified Purchase:Yes
The ANC is phenomenal, I use these daily for 14+ hours. The mic is crystal clear for meetings. These feel like they were made for for flying. Sound quality is amazing, bass is clear, but does not drown other elements.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 15, 2022
Hi Bdb01, Amazing! We're glad that you're enjoying the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Estefany
Gender:Female
Verified Purchase:Yes
I bought these over a month ago and definitely have to say, they have the coolest features. Comparing to the AirPod Pro max headset … and the price of it —- to these Sony headphones- Sony wins , it’s definitely worth it. Beats apples price , beats the basic apple features. However my head is pretty small and I wish it had more shorter adjustable features ; it’s definitely better than the Beats Solo 3 pro with the head size adjustment, not slippery and is more sturdy . I’m not the biggest fan of the power button nor the case , but the headphones alone, perform really well and the battery life is also a very nice plus !
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 18, 2022
Hi Estefany, Congratulations on your new Sony WH1000XM5! We're glad you like the cool new features, overall performance, and excellent battery life of your new Sony headphones. We also appreciate your feedback about the fit, power button placement, and carrying case of this unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Whozyrdaddy
Gender:Male
Verified Purchase:Yes
I have tried various noise cancelling earbuds and also various headphones, and returned them all. They just sounded like earbuds and headphones. Some sounded good but not noise cancelling, even other Sony products!
The WH1000XM5B has excellent tonal qualities and the noise cancellation really works!
The fit and feel is also very comfortable!
The WH1000XM5B has excellent tonal qualities and the noise cancellation really works!
The fit and feel is also very comfortable!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 19, 2022
Hi Whozyrdaddy, You've made an excellent choice! We're thrilled you like the incredible sound quality, industry-leading noise cancelling feature, and comfortable fit of your new Sony WH1000XM5 headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: Jeepfein
Gender:Male
Verified Purchase:Yes
Love the noise cancelling. Best by far. The sound is muddy out-of-the-box, but the eq helps. Very comfortable. Almost forgot they were on my head. The padding could be better on the ear cups however.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , September 24, 2022
Hi Jeepfein,
Thank you for the review! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Thank you for the review! We're glad you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Customer Rating
5
Absolutely amazing!
on September 30, 2022
Posted by: Benjidez85
Gender:Female
[This review was collected as part of a promotion.] I really do have to say , my breath was tooken away! Absolutely amazing sound! The clarity with our gaming, phone calls etc. I really have to say I'm not sure it can get too much better.I highly recommend.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 1, 2022
Hi Benjidez85, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Carl
Written by a customer while visiting sony.com
Posted by: Pastorptcc
Gender:Male
Verified Purchase:Yes
I bought these about a month ago because I deal with tinnitus I need a good noise canceling headphones. These are amazing, best headphones I’ve ever had.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 30, 2022
Hi Pastorptcc,
That's awesome! We are truly happy to hear you love your new WH-1000XM5 and you are satisfied with its incredible noise canceling feature & superb performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
That's awesome! We are truly happy to hear you love your new WH-1000XM5 and you are satisfied with its incredible noise canceling feature & superb performance.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com