Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: Cornel G
Gender:Male
Verified Purchase:Yes
There are a lot of noise canceling headsets on the market but even popular brands are not offering any support for phone calls. They are mostly focused on the person that wear the headsets not the person on the other end of the line. I would not be wrong if I tell you that they are making the things worse for the other person, by amplifying the background noise not the person's voice.
WH-1000XM5 on the other hand are different and deserve 5 stars for that. I was able to have a normal conversation over the phone while walking outside in regular city traffic. I am not living in a big city like LA or NY but these headsets may perform well even there.
My wife told me that I sound like I am in the office.
My wife told me that I sound like I am in the office.
The battery life is very good; I wear these for 3 weeks now listening on them 30 min every weekday and so far I didn't charge them at all. I like also the audio quality though so far I used these only for podcasts with limited music content.
Now for the not so good part. When I turn the ANC on, I can feel the noise cancelling kicking in, but I can still hear helicopters, airplanes, noisy traffic or even wind. I do believe that a larger ear cup with more foam could help with this issue. I heard that the ear cups are smaller than on WH-1000XM4 and frankly I would prefer these to be a bit larger.
Also the manual shows these as not being sweat proof and unfortunately after wearing these for a half an hour I do find sweat under the ear cups.
When I turn my head left or right it will increase the noise that comes from the outside. Not sure if it's related to the headband being more rigid or to the frame of my sunglasses keeping the cups at a certain distance from the ear.
The tactile control works good, is responsive, and provides feedback similar to the airpods, but I should read the manual to learn about all the features.
Overall I am pleased with the purchase and I would recommend this product.
PS: I didn't own the WH-1000XM4 but I listened to some audio samples in a review and WH-1000XM5 seems to do a better job on noise canceling than WH-1000XM4.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 13, 2022
Hi Cornel G, We appreciate your 5 star rating! We're also glad that you like the noise canceling function, call quality, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Dan12345
Gender:Male
Verified Purchase:Yes
And the three model and that was really good until it broke. And then for my birthday I thought I’d get the five model since it was like the best in class. But using it to mow the yard it would noise cancel and then about 10 minutes later it would go back off again for about 10 or 15 minutes and then back on again. And when using it at home to black out kid noises or grandkid noises it never really seem to block out much that I could tell and so my Apple AirPod pros I’ll just have to live with those.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 18, 2022
Hi Dan12345,
Thank you for reaching out to us. We're sorry to hear what happened on your first headphones and the issues that you are experiencing with the XM5. We regret to hear that the unit had been returned. We do have troubleshooting steps to follow in fixing issues with your headphones. It is unfortunate that we can no longer perform those steps. We do apologize for the inconvenience and hope you will still shop Sony in the future. Thanks again for purchasing Sony. - Kris
Thank you for reaching out to us. We're sorry to hear what happened on your first headphones and the issues that you are experiencing with the XM5. We regret to hear that the unit had been returned. We do have troubleshooting steps to follow in fixing issues with your headphones. It is unfortunate that we can no longer perform those steps. We do apologize for the inconvenience and hope you will still shop Sony in the future. Thanks again for purchasing Sony. - Kris
Written by a customer while visiting sony.com
Posted by: Clutch 55
Gender:Male
Verified Purchase:Yes
The XM5’s are the best headphones I’ve tried for full sound and tunability. Highs are just right, miss are smooth, and the bass is taught and full. Very comfortable to wear also. Previously demoed the air max phones and I choose the XM5’s. Fully satisfied with this product.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 31, 2022
Hi Clutch 55, we're glad you like the sound quality and comfort of our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Thank you for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Posted by: Grlg33k
Gender:Female
Verified Purchase:Yes
The best set I have ever owned. The sound quality is amazing. The comfort is top notch, even while wearing glasses and earrings! The noise canceling is fantastic. The battery life has been great too.
Love these so much!
Love these so much!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , August 31, 2022
Hi Grlg33k,
That's awesome! We're happy to hear you like the sound quality, comfort and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
That's awesome! We're happy to hear you like the sound quality, comfort and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: jjenkins
Gender:Male
Verified Purchase:Yes
The headphones sound great but they keep turning or disconnecting. It happens several times every time I use them and it seems to be getting worse
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 31, 2022
Thank you for your review, jjenkins.
While we are thrilled that you are satisfied with the exceptional sound quality of our WH-1000XM5, we are really sorry if you are having a connection issue. This is definitely not the experience we wanted you to have.
We are not sure what device you have these headphones connected to. However, if you haven't yet, please follow the troubleshooting steps on this article and see if it resolves the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00097458
And as a general recommendation, to get the most out of your WH-1000XM5, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
I hope this helps, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
While we are thrilled that you are satisfied with the exceptional sound quality of our WH-1000XM5, we are really sorry if you are having a connection issue. This is definitely not the experience we wanted you to have.
We are not sure what device you have these headphones connected to. However, if you haven't yet, please follow the troubleshooting steps on this article and see if it resolves the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00097458
And as a general recommendation, to get the most out of your WH-1000XM5, we recommend updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/downloads
Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
I hope this helps, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Femolala
Gender:Male
Verified Purchase:Yes
I absolutely love it...It's the best headphones I've ever gotten.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 7, 2022
That's awesome, Femolala! Thank you so much for the 5-star rating! We are truly happy to hear you love your new WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thanks again for your positive review and for choosing Sony!
- Romeo
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thanks again for your positive review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: JonL1
Gender:Male
Verified Purchase:Yes
I found these headphones to be uncomfortable to wear for more than 45 minutes. I thought the XM4s were wearable for several hours. But for comfort, sound and noise cancellation, I prefer the AirPod Max headphones. I returned the XM5s.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 13, 2022
Hi JonL1,
We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you.
Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Thank you for your feedback.
Sincerely,
Jess
We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you.
Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Thank you for your feedback.
Sincerely,
Jess
Written by a customer while visiting sony.com
Posted by: BillyB271
Gender:Male
Verified Purchase:Yes
The headphones are the best I have ever used. The noise cancellation is exceptional
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 15, 2022
Hi BillyB271, Amazing! We're pleased to hear that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com