Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(345 Reviews)
Rating breakdown 345 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
42
80%of customers recommend this product.
(
261 out of
325)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: alfunzoA
Gender:Male
Verified Purchase:Yes
the headset it's self is amazing. the sound is wonderful, they are very comfortable and they look amazing all while having the best Active Noise Canceling around.
4/5 because of the app. the interface is not comfortable and more customizable widgets would be greatly appreciated
4/5 because of the app. the interface is not comfortable and more customizable widgets would be greatly appreciated
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 5, 2022
Hi alfunzoA, Thank you for the awesome review! We're very happy to hear you like the incredible sound quality, comfortable fit, sleek and beautiful design, and industry-leading noise canceling feature of your new Sony WH-1000XM5. We also appreciate your feedback about the interface and customization of the Sony Headphones Connect app. For future reference, we can offer assistance on how to set up, operate the features and functions of the app to make it a better overall experience for you. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: The_Scient1st
Gender:Male
Verified Purchase:Yes
These are absolutely amazing. I recently took them on a trip and first of all the noise cancelling made it so I could barely hear anything of the plane engine while I was flying. The sound quality is crystal clear, and all of the smart functions are very very cool. I also like this case a lot compared to older ones (I also have a pair of h.ear MDR-100ABN) because it is flatter and has a nice compartment for the wires. Overall, it feels like Sony has thought through every aspect of how to make an excellent headphone and executed it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 5, 2022
Hi The_Scient1st, Thanks for sharing your awesome experience while using your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Written by a customer while visiting sony.com
Posted by: wineconcierge
Gender:Male
Verified Purchase:Yes
they live up to the hype. very comfortable and shield quite a bit of airplane noise and screaming babies. able to focus when wearing. great phone mic. haven't tested the music quality
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 6, 2022
Hi wineconcierge,
You made the right choice! We're glad that you like the comfort, noise canceling function, and call quality of the headphones. You'll definitely enjoy these headphones as well for music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
You made the right choice! We're glad that you like the comfort, noise canceling function, and call quality of the headphones. You'll definitely enjoy these headphones as well for music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: smith72
Gender:Male
Verified Purchase:Yes
It's a little small for my head and it causes pain on my head where the top part rests on it after an hour or two
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 8, 2022
Hi Smith72,
We're happy that you like most of the features of your WH-1000XM5. We also regret to hear you are experiencing discomfort while using the headset. These headphones achieve a tight seal over the ears. For reasons why your ears may hurt when putting on or wearing headphones, you may find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Thank you for sharing your feedback!
-Jess
We're happy that you like most of the features of your WH-1000XM5. We also regret to hear you are experiencing discomfort while using the headset. These headphones achieve a tight seal over the ears. For reasons why your ears may hurt when putting on or wearing headphones, you may find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Thank you for sharing your feedback!
-Jess
Written by a customer while visiting sony.com
Posted by: Jerome2001
Gender:Female
Verified Purchase:Yes
Bought this about a month ago and I've found it amazing! The noise cancel feature is a real help when I'm taking the train home or I just need to focus in the library. Being able to mess with the bass and treble is nice as well and the touch sensor feature on the headphone is self was unexpected but amazing!
Make sure you stretch out your pair incase it fits uncomfortably but other then that, I love these headphones.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 9, 2022
Hi Jerome2001,
\We really love to hear you like the impressive noise canceling feature and amazing sound quality of our industry-leading, Noise Canceling headphones WH-1000XM5! It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for your purchase and for choosing Sony!
-Jess
\We really love to hear you like the impressive noise canceling feature and amazing sound quality of our industry-leading, Noise Canceling headphones WH-1000XM5! It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for your purchase and for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Posted by: Kalisi11
Verified Purchase:Yes
Super fancy super lightweight have to download apps and takes a forever installation set up where supposedly you wear it and it adjusts to the shape of your ear? The bass is missing the treble sucks and the studio beats are way better. It also glitches- a lot.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 22, 2022
Hi Kalisi11,
Thanks for sharing your review and experience with the WH1000XM5. We do understand where you are coming from. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Downloading the Sony app is recommended to fully utilize the features of the headphones.
With the Auto NC Optimizer, the headphones automatically optimizes the noise canceling performance by analyzing the wearing condition of the headset according to the shape of your face and your hairstyle, or the presence or absence of glasses, and the pressure change in an airplane, etc. There is no need for you to press a button or use the touch sensor control panel to use this function.
For sound concerns, you do have the option to adjust the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM5.
Sincerely,
-Ralph
Sony Social Support
Thanks for sharing your review and experience with the WH1000XM5. We do understand where you are coming from. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Downloading the Sony app is recommended to fully utilize the features of the headphones.
With the Auto NC Optimizer, the headphones automatically optimizes the noise canceling performance by analyzing the wearing condition of the headset according to the shape of your face and your hairstyle, or the presence or absence of glasses, and the pressure change in an airplane, etc. There is no need for you to press a button or use the touch sensor control panel to use this function.
For sound concerns, you do have the option to adjust the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Sony.com Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM5.
Sincerely,
-Ralph
Sony Social Support
Written by a customer while visiting sony.com
Posted by: HRichiez
Gender:Male
Verified Purchase:Yes
I upgraded from the XM4 and it was worth every penny.
The noise cancellation is amazing. The sound quality superb. Nothing but the best.
The noise cancellation is amazing. The sound quality superb. Nothing but the best.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 2, 2022
Hi HRichiez,
Amazing! We're thrilled that you are enjoying the noise canceling function and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Amazing! We're thrilled that you are enjoying the noise canceling function and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Dani OJ
Gender:Male
Verified Purchase:Yes
I don’t know where to start but to general description of this headphone is that it’s great and superb. I first had the XM4 but this is way better in all things except and I repeat except the volume level is not that high to my expectations and as compared to the Apple headphones. The volume level is why I gave it a 4 star.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 14, 2022
Hi Dani OJ, Thank you for choosing Sony! We are so glad to hear that you are enjoying your new WH-1000XM5 headphones! For the sound level, please try these to troubleshoot the issue.
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
To reset and intialize, please check on this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
If you need further assistance, please contact us for help.
please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
To reset and intialize, please check on this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
If you need further assistance, please contact us for help.
please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com