Customer reviews from sony.com
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Average customer rating
4.2
(346 Reviews)
Rating breakdown 346 reviews
5 Stars
230
4 Stars
39
3 Stars
21
2 Stars
13
1 Star
43
80%of customers recommend this product.
(
261 out of
326)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
Posted by: jjhelfman
Gender:Male
Verified Purchase:Yes
I am really enjoying the great sound quality and noise-canceling capabilities of this product. One feature I think could be improved is the performance of the Active Noise Cancelling (ANC) button. Sometimes, I have to press it multiple times before it turns on/off and it would be useful to have a clear indicator for ANC status (on/off) - either a voice or light.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 16, 2022
Hi jjhelfman, Awesome! We're pleased to hear that you are enjoying the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Ren2
Gender:Female
Verified Purchase:Yes
Bought them to replace 1000xm4's that started whistling in my left ear. They are easier to pair and volume and ambient sound controls are improved. Needed a set with good noise canceling.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , June 15, 2022
Hi Ren2,
We appreciate the 5-star rating! It's good to hear you enjoy the ambient sound and volume of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
We appreciate the 5-star rating! It's good to hear you enjoy the ambient sound and volume of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Written by a customer while visiting sony.com
Posted by: BigDadE76
Gender:Male
Verified Purchase:Yes
I've had my headphones for about a month and they sound great!!!
Noise cancelation works wonderfully when you have it on, when you turn it off you can actually hear people better than you can with the headphones off and your head. I've been recommending these headphones to everyone i talk to, so Beats headphones no more for me, great product Sony...
Noise cancelation works wonderfully when you have it on, when you turn it off you can actually hear people better than you can with the headphones off and your head. I've been recommending these headphones to everyone i talk to, so Beats headphones no more for me, great product Sony...
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 20, 2022
Hi BigDadE76, Thank you for the great review! We're pleased to hear you like the industry-leading noise cancellation and ambient mode feature of your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: MDHEXT
Gender:Male
Verified Purchase:Yes
The Sony WH-1000XM5 Headphones are a great step up from the XM4 in terns of Noise Cancellation, Call Quality, and Sound Quality. However, in what it gained, it also lost some of its portability compared to the previous generation and it's slightly less comfortable. After around 30-40 minutes of use, the headphones start making my ears hurt, likely due to the smaller sized earcups. In terms of portability, the bulk of the new case makes it harder to stash away than their predecessor. And in terms of wearability, it's easy to dirty the inside of the earcup when wearing the headphones around your neck if you're eating. As someone who loves wearing the headphones around my neck, I prefer the previous generation's (Sony WH-1000XM4) to have the earups rotate the operational end of the cup inward against my body so that the drivers and inside cup don't get damaged if I spill something or food lands on the headphones while they're on my neck. Another issue I have is the absence of quick pair via NFC which I utilized heavily on the previous WH-1000XM4. The lack of the feature on the XM5s is more inconvinient as it means I have to go into my phone's bluetooth settings to connect to the headphones after using them with my laptop. This, however, is where the XM5 really improved, making switching between devices easier as it immidietly connects to the device I'm switching to while disconnecting the device I was using almost immediately. This was a welcome addition to the headphones and it alleviates the problems I had with the removal of NFC pairing/connecting.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 22, 2022
Hi MDHEXT, thank you for choosing and purchasing our newest industry-leading noise canceling headphones. We're glad you like the noise canceling feature and sound quality of our wh1000xm5. We're sorry to hear that you have issues with your SONY unit. The wh1000xm5 does not support NFC. For connecting to other Bluetooth devices, we recommend checking this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534555.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534555.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Posted by: Jake1996
Gender:Male
Verified Purchase:Yes
I love these headphone! They are comfortable and sound amazing! I already told my friend who loves listening to music as much as me to pick these up! Great headphones you won’t be disappointed!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 21, 2022
That's fabulous, Jake1996! We are truly happy that you love your new WH-1000XM5. We are also thrilled that you are satisfied with the very comfortable fit design and incredible sound quality of these headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for recommending our WH-1000XM5 & 5-star review and for choosing Sony!
- Romeo
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for recommending our WH-1000XM5 & 5-star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Posted by: Blueberry333
Gender:Female
Verified Purchase:Yes
It seems like they die quickly, I charge them fully and they only last like 3 days. When I only listen to them a couple of hours a day. I don’t think they last 80 hours at all.
Response from sony.comBy Jay, Sony North America Customer Support, June 29, 2022
Hi Blueberry333,
We're sorry to hear that you're having issue with the WH-1000XM5 Wireless Noise Canceling Headphone. We apologize for the inconvenience.
If you set the following functions, the available operating time of the battery becomes short.
DSEE Extreme
Speak-to-Chat
Equalizer
Function to launch the voice assistant by your voice
Sound quality mode during Bluetooth playback: Priority on sound quality
Service Link
Noise canceling function
Ambient Sound Mode
If you run the above settings at the same time, the available operating time of the battery becomes even shorter.
Refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
We're sorry to hear that you're having issue with the WH-1000XM5 Wireless Noise Canceling Headphone. We apologize for the inconvenience.
If you set the following functions, the available operating time of the battery becomes short.
DSEE Extreme
Speak-to-Chat
Equalizer
Function to launch the voice assistant by your voice
Sound quality mode during Bluetooth playback: Priority on sound quality
Service Link
Noise canceling function
Ambient Sound Mode
If you run the above settings at the same time, the available operating time of the battery becomes even shorter.
Refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM5:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Written by a customer while visiting sony.com
Posted by: LucyDeet
Gender:Male
Verified Purchase:Yes
Great sound and rich tones. Wonderful noise cancelling. Very comfortable to wear and great design.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 29, 2022
Hi LucyDeet,
Great! We're thrilled that you are enjoying the sound quality, noise canceling function, comfort, and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Great! We're thrilled that you are enjoying the sound quality, noise canceling function, comfort, and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
Written by a customer while visiting sony.com
Posted by: Kit Arashi
Gender:Male
Verified Purchase:Yes
I've been looking forward to this product for a while and have had the mx series since mx3s, the line has comes cone a long way but the portability is now kinda a second thought of the device with foldability now isn't an option and the case is a bit bulky compared to its former models.
anc is so much better with the upgrade of mics bing 6 instead of 4. and the sound is still amazing as always with the deeper bass then the bose sets that are similar.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 29, 2022
Hi Kit,
Thank you so much for your review!
We are extremely pleased that you are satisfied with the exceptional sound quality- especially the bass sound, improved industry-leading noise canceling function, and overall performance of our WH-1000XM5. We truly appreciate your input with the design of these headphones and size of its supplied carrying case.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Thank you so much for your review!
We are extremely pleased that you are satisfied with the exceptional sound quality- especially the bass sound, improved industry-leading noise canceling function, and overall performance of our WH-1000XM5. We truly appreciate your input with the design of these headphones and size of its supplied carrying case.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com