Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB (Unlocked) - Cream
Average customer rating
4.2
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
83
4 Stars
15
3 Stars
5
2 Stars
6
1 Star
13
79%of customers recommend this product.
(
45 out of
57)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB (Unlocked) - Cream
Customer Rating
5
This device is no minor upgrade!
on August 19, 2023
Posted by: kp1993
from Midwest, USA
I have owned every fold since the Fold2. While no device seems to be perfect for everyone, I think that this year's offering has shown just how fine-tuned this form factor can be after just 5 generations! Little to no bugs since day zero! Plus a smooth, bright, and colorful display! The hinge re-design is awesome! I love this phone!
Get the the Gray version if you want a unique color!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really amazing dynamic tho. Thoroughly impressed
on August 18, 2023
Posted by: Cindistoe
from Havana FL 32332
I bought the s23 and it's amazing.... I'm completely satisfied. No need to advance to the flip or fold just yet
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Juice not worth the squeeze
on August 17, 2023
Posted by: PapaMongo
Nice phone,. A bit heavy but not bad for what you get. The only thing keeping it from 5 stars is the price. For something that has obsolescence engineered into it, as all things do now days, it's just not worth it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 21, 2023
Hi there PapaMango, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Z Fold5. We are happy to hear you are enjoying all of the features of your new device. We do understand you have some concerns about the durability of your device. We have included a few links to help you maintain your device as best as possible. One link will share some great tips on care measures for foldable devices specifically. We have also included a link to Customer Care+ to help with additional coverage for a longer period of time than the warranty. We appreciate you being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
❤Awesome
on August 17, 2023
Posted by: Noey2GOOD
from Texas
Expertise:Beginner
I been having it for a couple months and I can honestly say I'm impressed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This new device will allow me to use my phone
on August 17, 2023
Posted by: Thunder
from Mitchell South Dakota 57301
I would like to let you know that I love my new device
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fold5
on August 17, 2023
Posted by: Gosbo
from Paramus New Jersey
Expertise:Intermediate
Excellent video screen quality and easy friendly to use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 17, 2023
Posted by: Anonymous
It's an amazing phone. Features are great. And system it uses is so fast. Great quality.
Written by a customer while visiting Samsung US
Customer Rating
5
Dissatisfaction
on August 16, 2023
Posted by: Letdown
Great phone but Samsung fails me on case with stylus. Been a Samsung owner for 20 plus years but continue to be hammered on needs.
Written by a customer while visiting Samsung US