Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB (Unlocked) - Phantom Black
Average customer rating
4.2
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
74
4 Stars
14
3 Stars
5
2 Stars
5
1 Star
12
81%of customers recommend this product.
(
42 out of
52)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB (Unlocked) - Phantom Black
Customer Rating
5
Great technology
on November 26, 2023
Posted by: Kay k
❤️ love it good product great experience happy with the upgrade
Written by a customer while visiting Samsung US
Customer Rating
5
I can convince people to trade in iPhones for this
on November 27, 2023
Posted by: King Francis
from Bluefield wv
Expertise:Expert
Honestly it's the coolest phone I've seen out. I can't wait to finally get one through Samsung I love this product and I will cherish it once I have it in my hands I've heard the gaming experiences enhanced it helps with college classes it helps with getting two things done at once and I think that it will be the next gateway and or stair step to the future of telephones but I am a professional yellow book critic and I'd like a Galaxy 4G on the house if you can I'll promote and get all kinds of sales point blank period give me a chance I can do that
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Grate fetures
on December 11, 2023
Posted by: Moddie
Ilike the products they come with grate deals and wonderful support teams
Written by a customer while visiting Samsung US
Customer Rating
2
Cannot even show wifi password
on December 14, 2023
Posted by: matej
from New York
Expertise:Beginner
Good phone but with some blindsides, by trying to close down ecosystem. It's unreal that this phone in 2023 doesnt have an option to show human readable wifi password. Completely ridiculous that it basically wants me to throw my laptop to bin, because it only supports sharing wifi password through QR code - that even their Bixby cannot read somehow.
Features
1
Performance
4
Design
5
Value
4
Response from Samsung USBy Social Commerce, December 28, 2023
Hi Matej, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. We would be more than happy to help you with the connectivity of Wi-Fi between devices. Without knowing if you are attempting to use your device for a hotspot or other Wi-Fi connection, we have provided a link to the Samsung Support Team to help ensure you can get the connection you are looking for. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Horrible purchase 😡
on December 18, 2023
Posted by: OnlyOneEL
from AZ
Expertise:Expert
In no way is this phone worth the amount you pay for it. Doesn't even last a year without needing service. Very disappointed
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, December 29, 2023
Hi there OnlyOneEL, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We would be more than happy to help with any difficulty you are experiencing with your device. Without knowing what exactly is occurring with your device, we have provided warranty information and a link to the Samsung Support Team to help ensure your device functions as intended. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best
on December 19, 2023
Posted by: bogdanman28
Samsung Galaxy Z Fold 5 represents an impressive advancement in foldable smartphone technology. With a sophisticated design, powerful performance, and innovative features, it caters to those seeking a premium experience and are open to the latest trends in technology. It's a bold step towards the future of smartphones and demonstrates Samsung's commitment to continuous innovation.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on January 3, 2024
Posted by: temmy
i bought this and work greatly am so happy with it
Response from Samsung USBy R&R Team, February 10, 2025
Thanks for sharing your feedback on the Galaxy Z Fold5, Temmy! We really appreciate you taking the time to share your thoughts about the Z Fold5 with us. The Galaxy Z Fold5 features an ultimate 7.6” main display that offers a stunning and immersive experience. It has been reimagined to deliver exceptional gaming, cinematic viewing, and PC-style productivity, all within a tablet-sized device. Powered with the upgraded hardware and software of the Snapdragon® 8 Gen 2 Mobile Platform for Galaxy. This high-performance processor supports champion-level gameplay. We hope that you continue to enjoy all that your Z Fold5 has to offer. If you have any concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Stellar!
on January 11, 2024
Posted by: PatrickJRN69
It has been a joy to behold, so far. Fast, sleek, and panoramic!
Response from Samsung USBy R&R Team, February 15, 2025
Thank you for your awesome review of the Galaxy Z Fold5, Patrick! We’re thrilled to see that you’re enjoying the experience! The Z Fold6 is designed to be fast and sleek, making multitasking seamless. With features like Note Assist, you can easily organize your thoughts and create shopping lists effortlessly. Plus, the Interpreter feature lets you communicate across languages, displaying conversations side by side in Flex Mode, making connections easier than ever. We’re excited that the panoramic view is enhancing your usage. Your satisfaction is our priority, and we can’t wait for you to explore all the incredible features the Z Fold5 has to offer! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US