Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB (Unlocked) - Phantom Black
Average customer rating
4.2
(110 Reviews)
Rating breakdown 110 reviews
5 Stars
74
4 Stars
14
3 Stars
5
2 Stars
5
1 Star
12
81%of customers recommend this product.
(
42 out of
52)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 512GB (Unlocked) - Phantom Black
Customer Rating
4
Why no S-Pen?
on January 29, 2024
Posted by: Jim2501
from Mesa, Az
Expertise:Intermediate
I purchased two for my sister and roommate for a holiday gift. So far they performed well. I've a little worry about the regular wear and tear on the folding screen, but it looks as though my worries are un founded. My roommate doesn't open hers very much for the same worry, my sister on the other hand never closes hers. Both phones are still in near new condition. I highly recommend buying protective cases for this product, and seeing as it doesn't come with the phone the fold 5 edition s-pen to really get the most out of it. Very pleased except the s- pen has to be bought separately.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, December 30, 2024
Hi Jim2501! Thanks for reaching out to share your candid review of the Galaxy Z Fold5. We’re glad to hear that the Galaxy Z Fold5 has been performing well for your sister and roommate! Regarding your note about the S Pen, the Galaxy Z Fold5 is compatible with the S Pen Fold Edition and S Pen Pro, which are designed to enhance the functionality of the large display. These pens are sold separately to allow customers to choose accessories based on their specific needs. For maximum protection and performance, we recommend using Samsung’s official S Pen Fold Edition case along with compatible cases designed for the Galaxy Z Fold5. You can find these accessories on our website. Thank you for your thoughtful feedback, and we’re thrilled to see that you’re enjoying the device overall! For any concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 29, 2024
Posted by: dudeating
from SC
Expertise:Intermediate
I already ordered mine can't wait to have it here with me
Features
5
Performance
2
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the way it folds out and you put it
on January 29, 2024
Posted by: Anonymous
from Muskegon Michigan
Expertise:Beginner
I love this phone can't wait get it I love the screen how fold do work like a lab top
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Always a pleasure with Samsung.
on January 29, 2024
Posted by: ShadeIQ
from Fort Atkinson, Wisconsin
Looking to purchase when time permits, always been a big fan of Samsung & Android. Thank you Samsung for your excellent products!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
great phone!!
on January 30, 2024
Posted by: brooks
love it. great phone with awesome colors whe. u wat h movies or take pictures. love the way it fits in my hand!!!8
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, December 31, 2024
Thank you for your feedback, Brooks! We're thrilled to hear that you're enjoying the Galaxy Z Fold5! Its stunning display and vibrant colors greatly enhance your movie-watching and photography experiences. As our most compact Galaxy Z Fold yet, the laws of physics have nothing on this improved design. The Galaxy Z Fold5 lives up to its name by folding closed, making a massive screen surprisingly pocketable. The innovative design and comfortable form factor make it easy to use with one hand, perfect for on-the-go lifestyles. We appreciate your support and look forward to seeing how you continue to enjoy all the features of your Galaxy Z Fold5! If you have any concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Features and price
on February 1, 2024
Posted by: Mr Crowley
from Kansas City Kansas
From what I could tell this phone is fairly amazing. It has great features it is amazing graphic color and it's easy to use. I only wish that the crease wasn't as visible in the fold otherwise it seems to be an incredible piece of technology that I would recommend anybody to purchase and use. The only problem that I have is that people take advantage of certain situations and get these phones for practically nothing well people like myself pay the full price for the same phone and it does not seem fair. Either the phone should be less expensive or they should not be given out freely people who can't afford. I'm sorry that they have problems in their lives where they don't have the money to buy these things but that doesn't mean that we should be charged extra to cover the cost of the people that can't buy them themselves.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone yet!
on February 2, 2024
Posted by: Navarrowsky
from Phoenix, AZ
Expertise:Intermediate
I got this phone as soon it came out, and I honestly cant get over how cool device this is! Having a big screen is just an amazing feature! Plus its fast! perfect resolution and graphics! I have the 1TB storage so that's the perfect combo!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
prefect
on February 7, 2024
Posted by: King
In my opinion,this is very good and is worth buying!
Written by a customer while visiting Samsung US