Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Cream
Average customer rating
4.7
(3,907 Reviews)
Rating breakdown 3,907 reviews
5 Stars
3,091
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Cream
Customer Rating
2
Wish I had researched this more before buying
on February 25, 2025
Posted by: Winwithjen
[This review was collected as part of a promotion.] This has been an extremely disappointing device. From wi fi in bluetooth, that randomly will not work to how easy it is to damage a screen.
This is probably the worst phone I've ever owned in my life. And I've owned a lot of phones. I would say the samsung a fifty 25 g, was the best phone I ever owned, and I would go back to that one in a heartbeat.
This is probably the worst phone I've ever owned in my life. And I've owned a lot of phones. I would say the samsung a fifty 25 g, was the best phone I ever owned, and I would go back to that one in a heartbeat.
Value
2
Response from Samsung USBy R&R Team, March 3, 2025
Thank you for sharing your experience with the Galaxy Z Fold6, Jen. We hate to see that it hasn’t met your expectations. The Z Fold6 is designed to elevate your mobile experience with advanced features, including Wi-Fi and Bluetooth v5.3 for robust connectivity. If you're encountering connectivity challenges, we recommend a few troubleshooting steps: First, ensure you are within range of your Wi-Fi router and restart both the router and your phone. You can also go to Settings > Connections > Wi-Fi, forget your network, and then reconnect by entering the password again. For Bluetooth, make sure it's enabled in Settings > Connections > Bluetooth. Restart your phone and the device you're trying to connect to. If they are already paired, select the device from the list and choose "Forget," then re-pair them. As for the screen, the Z Fold6 features Gorilla Glass Victus 2 and a durable armor aluminum frame for added protection. Samsung's Z assurance offers a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To qualify, you must register your device with a Samsung account. This offer is limited to the original purchaser and does not cover second-hand devices. The promotion applies only to the interior folding screen and excludes other repairs like the front screen or back glass. You can access this service through Samsung’s support page by selecting ‘Start a Repair’ and following the instructions for either walk-in or mail-in service. Additional damages will be assessed separately, and if deemed out of warranty, additional costs may apply. We appreciate your feedback and encourage you to explore the device's incredible features, including its multitasking capabilities and large immersive display. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung device review for chance to win!
on February 25, 2025
Posted by: SweetMelissa
[This review was collected as part of a promotion.] The seamless action across apps is wonderful! I actually only use the small screen while connecting bluetooth in the vehicle and phone calls. I use it like a tablet 90% of the time and it is very convenient when you have to pull up a coupon!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone on the market
on February 25, 2025
Posted by: Cyberdragon
[This review was collected as part of a promotion.] I enjoy having 2 screens at the same time up. Taking pictures is great as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The new gamer phone.
on February 25, 2025
Posted by: gerson7777
[This review was collected as part of a promotion.] PHONE that can make a very good conform time for the way students that can be used for games and support students on the school.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Business pro
on February 25, 2025
Posted by: Drk2158
[This review was collected as part of a promotion.] Perfect for business owners... i can even do my payroll from my phone seamlessly
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great screen to do games
on February 25, 2025
Posted by: Hunter86
[This review was collected as part of a promotion.] I love this phone cuz i can do alot of stuff with sports for my kids and other stuff
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the fold out mechanism
on February 25, 2025
Posted by: QueenAshley
[This review was collected as part of a promotion.] I use this device to write, watch movies, draw etc
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
First foldable phone
on February 25, 2025
Posted by: Mannie00
[This review was collected as part of a promotion.] As the title says this is my first folding phone and I am so happy with it. When I unfold it I get reactions from friends that are amazed by the size. I switched from a slab phone and I wish I would have sooner.
Value
5
Written by a customer while visiting Samsung US