Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Cream
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Cream
Customer Rating
5
This product is spectacular.
on July 29, 2024
Posted by: Priince
[This review was collected as part of a promotion.] I must say samsung and it's team are geniuses. I really love my Samsung Galaxy Fold5. All the features it can do the power of the multi-tasking is impeccable. Product itself is so powerful and amazing. I can't wait to have money and be able to get my hands on the new Samsung Galaxy Fold6 "Galaxy Ai".
I pretty much use my Samsung Galaxy fold5 for everything. Ex: Streaming,Gaming,Movies,work,music etc.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great tech
on July 29, 2024
Posted by: KB1983
[This review was collected as part of a promotion.] This phone is absolutely amazing. Small we when folded or open it up to have to feel of a mini tablet. The only reason to not get 5 stars is it doesn't come with a stylus built in. Whomever dropped the ball on that needs to be fired. An upcharge for that is just greed.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy fold
on July 29, 2024
Posted by: Rafafita
[This review was collected as part of a promotion.] The fold makes my job easier when getting work material and reading on it is excellent because the big scree.Ai makes getting answers very easily and convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Earbuds
on July 29, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I've had these earbuds for a while now. I really like the sound quality. ANC works pretty well also. Having the seamless experience with my phone is really important to me and the software makes is super useful and easy to use. Galaxy AI was added in a software update to these. I use these sometimes with live translation as a resource for learning. I wish the battery life was better but I can't complain.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An excellent device
on July 29, 2024
Posted by: Krasay
[This review was collected as part of a promotion.] This device has a lot of flexibility, use the phone screen as a phone, the larger screen as a tablet and hook up a keyboard, mouse and monitors and you have a powerful Dex computer. The device is also compatible with Galaxy AI.
This device is my favorite phone I've owned. I have basically replaced 3 devices with with this one. When I am ready to upgrade I will continue with the fold line of phones.
Thank you Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is friggin fabulous
on July 29, 2024
Posted by: Tommarx1968
[This review was collected as part of a promotion.] There's only one thing I think would be considered a bad point. The center where it folds. I feel Samsung should have done more research on the original fold with the seamless connection
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Fold 5 Experience
on July 29, 2024
Posted by: Rocsteadythagreat1
[This review was collected as part of a promotion.] I have owned the first model and shyed away but decided to try it out again with the Fold 5. This phone is amazing. It only gets better with the Fold 6 and the AI capabilities. I love the ease of use and how many different features the phone has. I'd recommend it to anyone looking for a new phone with amazing features and they seem to be tech savvy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Zfold not 4 me
on July 29, 2024
Posted by: Zfoldnot4me
[This review was collected as part of a promotion.] The phone is too bulky and heavy to carry in the pocket.
The battery life is less than a day with min usage 18-20 hrs.
The fold screen had a black line in the middle I probably open it less than 50 times.
The phone doesn't sit well in the cup holder.
This phone is not for me.
The battery life is less than a day with min usage 18-20 hrs.
The fold screen had a black line in the middle I probably open it less than 50 times.
The phone doesn't sit well in the cup holder.
This phone is not for me.
Value
2
Response from Samsung USBy Social Commerce, August 1, 2024
Salutations,
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold5. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, to dropping your phone and shattering the screen, or having it stolen, to taking an unexpected dip in your neighbor's pool with your device in hand, are all covered under your Samsung Care+ plan. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. That includes keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some wonderful tips on keeping your device in pristine condition. The Galaxy Z Fold5 has a 4,400 mAh battery that allows you to listen up to 73 hours or watch up to 21 hours of your favorite content. If you're experiencing less than expected operational times when it comes to your battery life, please also take a look at "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the opportunity to review your Samsung Galaxy Z Fold5. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a music festival, to dropping your phone and shattering the screen, or having it stolen, to taking an unexpected dip in your neighbor's pool with your device in hand, are all covered under your Samsung Care+ plan. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Fold5, always performs at its best. That includes keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some wonderful tips on keeping your device in pristine condition. The Galaxy Z Fold5 has a 4,400 mAh battery that allows you to listen up to 73 hours or watch up to 21 hours of your favorite content. If you're experiencing less than expected operational times when it comes to your battery life, please also take a look at "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your leisure. We're always happy to help! Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US