Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Cream
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Cream
Customer Rating
5
I really love it !
on July 29, 2024
Posted by: thasarmento
[This review was collected as part of a promotion.] I'm a screen person, I love big screen screen for all over the place, I'm this typeof person, at beginning I was kinda worried changing myself to android was like .... hmmm I'm not sure. Then I did, and no regret at all ! This phone is amazing, fast, thin and soooo cool. Now I can't see myself without those screens !
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is amazing
on July 29, 2024
Posted by: RubyGirl
[This review was collected as part of a promotion.] I love my Z-fold. Being able to read or see every thing clearer on the phone is so great. With my diabetes and sugar this messes with my eyes and this phone is perfect because I can see everything clearer and so clear I can watch movies and it's great. Out of all the samsung phones I've owned this is the best one ever. If you are looking for a awesome phone I recommend the Z-fold. You would never go wrong if you buy the Z-fold it's amazing awesome phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone!
on July 29, 2024
Posted by: Awesome
[This review was collected as part of a promotion.] I absolutely love my ZFold 5! It's like a mini tablet when I open it up. I can't wait for Galaxy AI to be available on it! Playing games and watching movies is the best! Thank you Galaxy for the awesome phone and I can't wait to see what else you come up with, I'm sure it's going to be awesome!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on July 29, 2024
Posted by: Sunflower77
[This review was collected as part of a promotion.] The Galaxy AI feature is easy to access. I love the screen, it makes for easy viewing of reels, X posts and movies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, battery life and camera
on July 29, 2024
Posted by: Quantumdynamo
[This review was collected as part of a promotion.] Been an excellent and sturdy phone. Great OS. Bigger screen is Great for multitasking or navigation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Much more durable hinge and heat tolerance
on July 29, 2024
Posted by: zonedeth
[This review was collected as part of a promotion.] Review summarized by galaxy AI. I love this phone it has so much real estate. It's battery is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for gaming and movies
on July 29, 2024
Posted by: Jweezie78
[This review was collected as part of a promotion.] Can't wait to try the AI features. The Z fold is great for people who love to game or stream movies/TV. The split screen option is awesome as well. The only complaint I would have about the phone is that the screens acts weird if it has a smudge or anything as such on it,so constant wiping of the screens can become an hourly task. Overall it's an excellent phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The product is good but not great
on July 29, 2024
Posted by: Shell83
[This review was collected as part of a promotion.] It's hard finding a case that will stay on this phone and last no matter if it's expensive one or the cheap One cases are the issue for this phone cuz they break it's hard going from the front screen opening the phone to the big screen most the time it stays small games don't adapt to the big screen it seems laggy it's hard to type on the front versus the big screen when you open it a lot of my features don't work half the time and with getting this phone I used to always have good service now I struggle to have service video play playing games all that works fine if the game should work and if it should adapt to your bigger screen
Value
3
Response from Samsung USBy Social Commerce, July 30, 2024
Hi there Shell83,
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a link below that contains the accessories that are compatible with your Z Fold5. You can adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. Or you can choose which apps you want to use in the full screen aspect ratio. From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. I've attached a link with your device manual below for your records as well. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Take a moment to review, "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may experiencing with your device. App continuity allows your apps to transition between the cover screen and the large display seamlessly. You can choose which apps you want to continue using on the cover screen when you close your device. From Settings, tap Display > Continue apps on cover screen, and tap apps to enable this feature. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a look at, "Issues with mobile network connection on Samsung phone or tablet" for some helpful troubleshooting steps. If you have any questions for us or if you would like any further assistance after reviewing the resources that have been shared, do not hesitate to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/smartphones/galaxy-z-fold5/accessories/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the available time out of your hectic day to share your thoughts with us about your Samsung Galaxy Z Fold5. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have included a link below that contains the accessories that are compatible with your Z Fold5. You can adjust the zoom level to make content larger or smaller. 1. From Settings, tap Display > Screen layout and zoom/Screen zoom. 2. Drag the Screen zoom slider to adjust the zoom level. Or you can choose which apps you want to use in the full screen aspect ratio. From Settings, tap Display > Full screen apps and tap apps to enable this feature and customize options. I've attached a link with your device manual below for your records as well. If your phone or tablet's touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app. Take a moment to review, "Galaxy phone or tablet's screen is frozen or responds too slowly" to help resolve what you may experiencing with your device. App continuity allows your apps to transition between the cover screen and the large display seamlessly. You can choose which apps you want to continue using on the cover screen when you close your device. From Settings, tap Display > Continue apps on cover screen, and tap apps to enable this feature. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Take a look at, "Issues with mobile network connection on Samsung phone or tablet" for some helpful troubleshooting steps. If you have any questions for us or if you would like any further assistance after reviewing the resources that have been shared, do not hesitate to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/smartphones/galaxy-z-fold5/accessories/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US