Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Cream
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Cream
Customer Rating
5
Amazing product
on May 13, 2024
Posted by: Anyu01
[This review was collected as part of a promotion.] This product is amazing I love the folding, great futures, everything I need ❤️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone style
on May 13, 2024
Posted by: Dannym
[This review was collected as part of a promotion.] I love the style and design of this phone. Everyone says it looks like a small tv...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z fold5
on May 13, 2024
Posted by: Bsmart
[This review was collected as part of a promotion.] One of my best Samsung device by far. Amazing pictures display. I love the double screen feature. An incredible feeling when watching a movie compare to the smaller devices.
I love the folding feature it makes the phone compact and fit in your pocket with no problem.
I love the folding feature it makes the phone compact and fit in your pocket with no problem.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Change is Change
on May 13, 2024
Posted by: Chaotixninja
[This review was collected as part of a promotion.] I've had every version of the Note since the original with the exception of the 4 and the edge so I love a big phone. I switched from the 22 Ultra to the Z Fold 5 and it took some getting used to. Love the enhanced real estate on my screen but miss keeping my S-Pen near by. The odd shape of the closed and opened device took some getting used to but overall I like it. With the last update and the inclusion of AI some of the tweaks like live translation seem to be more gimmicky than functional (the commercial makes this appear to be more seamless than it actually is) but it works-ish.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love the big screen.
on May 13, 2024
Posted by: ShellbellTX
[This review was collected as part of a promotion.] I use this phone for everything.
Keeping in Contact with people
Email
Games
Photos
Creation
Galaxy AI generation
Applying for jobs.
Whatever can be done on a desktop I can do that and more on this phone
Keeping in Contact with people
Games
Photos
Creation
Galaxy AI generation
Applying for jobs.
Whatever can be done on a desktop I can do that and more on this phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Less gimmicky than flip
on May 13, 2024
Posted by: Owen14
[This review was collected as part of a promotion.] The folding part is nice for content like games or shows, folds up small
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 13, 2024
Posted by: Angelwings
[This review was collected as part of a promotion.] This phone has awesome features and it is soooo convenient. It's like having a hand held computer at your fingertips. I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Good camera oprions
on May 13, 2024
Posted by: Rich0808
[This review was collected as part of a promotion.] Camera is great. Fold isn't worth it. The home screen is too small. Drains battery and no place for stylist like the no fold model. Cost me too much so I'm stuck with it as I don't want to be paying on two phones. It's my fault I shouldn't have bought it so I'm not a victim and will wait.
Value
2
Response from Samsung USBy Social Commerce, May 14, 2024
Hi there Rich0808, we appreciate your feedback on your Samsung Galaxy Z Fold5. We are happy to hear you are happy with the camera of your device. If you are looking for a place to keep the S Pen for your device, we have a case compatible with your device with a dedicated place for the S Pen. We have also provided a few links to articles to help troubleshoot the battery of your device. Lastly, we have provided a link to the Samsung Support Team if you continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US