Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Cream
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Cream
Customer Rating
5
Excellent product for my work.
on April 23, 2024
Posted by: MrCPRman
[This review was collected as part of a promotion.] I use the Z Fold 5 for both business and pleasure. When fully open it acts as my tablet for customers to fill in information. On a personal basis this phone has really changed the way I take/show photos. Now with AI upgrades I am down away with all the possibilities
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good phone by usage.
on April 23, 2024
Posted by: Jithenm
[This review was collected as part of a promotion.] I really like the Galaxy fold 5 for usage.
I am not big fan of fancy or brand phones.
This is really good to use for office emails, chats .. because of big screen .it had great flexibility to turn off or on big screen as per need.
The only thing I can make request is weight.
I am not big fan of fancy or brand phones.
This is really good to use for office emails, chats .. because of big screen .it had great flexibility to turn off or on big screen as per need.
The only thing I can make request is weight.
I love ❤️ samsung..I am big fan of samsung because of innovative in products. Every time I see a new technology or new features in every device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone with some cons
on April 23, 2024
Posted by: Drgphnx13
[This review was collected as part of a promotion.] I personally like the phone and that I technically have 2 devices in one.
Pros:
-The crease when you open up the phone is barely noticeable
-Decent camera quality
-Can freely stand if you are trying to take a pic or record a video when you fold the phone
-Good battery life
-The crease when you open up the phone is barely noticeable
-Decent camera quality
-Can freely stand if you are trying to take a pic or record a video when you fold the phone
-Good battery life
Cons:
-Can be bulky, though fits in my pocket fine
-Pen sold separately
-Some apps may not work correctly between folded and unfolded
-Can be bulky, though fits in my pocket fine
-Pen sold separately
-Some apps may not work correctly between folded and unfolded
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on April 23, 2024
Posted by: Adam28
[This review was collected as part of a promotion.] This phone has been great overall. Love that you can use multiple screens. Has great features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fold 4 to Fold 5 upgrade
on April 23, 2024
Posted by: Gimmigadgets
[This review was collected as part of a promotion.] I pre-ordered the Samsung Fold 4 and received it as it launched. A powerhorse that's both a phone, a tablet, as well as a personal computer using the included Samsung Dex, my television and a mouse and keyboard. I absolutely loved that phone, but I don't miss it. Not even a little bit. Because behind the scenes Samsung was once again making the impossible possible by baking artificial intelligence directly into the Samsung Fold 5. I've only had it a few months, so I've only but scratched the surface.. but wow. This isn't the forum to go through it all now, but one of my favorite new things to do is manipulate pictures with it. You can long press on any person or thing in a picture from your gallery, copy it and paste it in any other picture in your gallery. The results from this can be both jaw-dropping and hilarious. Another new tool that's very handy is that the AI will help rephrase a text that you've written so that it carries a different tone. Examples would be to make it more lighthearted or maybe more professional sounding. It may work with emails and other things as well, but like I said.. just scratching the surface of the power that this technology has and the mind-blowing things it's capable of. I truly believe that if you watch a few video reviews of the Samsung Fold 5, you'll be on here posting a review much like mine.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good...
on April 23, 2024
Posted by: Asibe373
[This review was collected as part of a promotion.] I use my phone to conduct the majority of my business work- marketing software, employee time cards, client booking, messaging, emailing, all of it!! So I decided to splurge when my old cell just couldn't keep up and got the Z Fold 5. It's kept up with all my business work, and personal usage to! There are some UI features that I feel it should have, like gestures for camera opening, flashlight, and screenshots but I'm sure it's operator error that getting split screen is difficult without telling Bixby to do it! But love the AI writing help, and battery lasts long time even for so much usage. It takes a LOT of open apps to slow down the 12 gb of RAM!! So far I'm loving it and the bigger screen!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had
on April 23, 2024
Posted by: BUNNY143THUMPERYTF
[This review was collected as part of a promotion.] I used to think my samsung slider was awesome and I always loved my flip phones but the fold 5 is now my number one favorite of all time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is awesome!
on April 24, 2024
Posted by: Ktown90
[This review was collected as part of a promotion.] Absolutely love the fold. The big screen is perfect for gaming, work, movies and so much more! Though it does have it's downside and honestly I've tried each one and the same outcome each time... The Crease of Death! Over time with opening and closing you will notice the crease and all in all without ever even dropping the phone your screen will Crack. It's unfortunate but I think they will get there one day! Buying this phone you will never want fo use a regular old phone again (I tried ) the big screen is where it's at and you don't want to mess out! Get one today you won't be disappointed!
Value
3
Response from Samsung USBy Social Commerce, April 24, 2024
Hi there Ktown90, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Fold5. We love hearing how much you enjoy the features and larger inner display of this device. We understand wanting to ensure you can continue to uninterrupted usage of your device. We have provided a link to an article we find helpful in caring for these unique devices. We have also provided links to Customer Care+ which can help give peace of mind for your device and the Samsung Support Team if you have any questions about your device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US