Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Cream
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Cream
Customer Rating
5
Not sucked in
on November 19, 2023
Posted by: NotsuknbyApple
[This review was collected as part of a promotion.] I love the fact that samsang devices are universal and can pair up with many different types of brands. So I am not stuck having to use only 1 brand. I mean I am stuck with Samsung when it comes to brands of phone. But all in all Thank you for not completely sucking me in!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cool device
on November 19, 2023
Posted by: 2102shopper
[This review was collected as part of a promotion.] My sister has one and it takes great selfies. I want to get this for myself
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone for content consumption
on November 19, 2023
Posted by: Jeremiah
[This review was collected as part of a promotion.] Hands down the best phone for watching videos and web browsing. The big inner display makes multi tasking a joy and not a struggle. Love the flex mode feature to take photos (acts like a tripod land the fact that you can take selfies with the main cameras makes this the selfie king 👑. Once you go fold, you don't go back.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The outer screen small, battery not enough
on November 19, 2023
Posted by: Coffee
[This review was collected as part of a promotion.] The outer screen are too small so it didnt work for some game or activity. Also the battery are not enough for last a day for me.
Value
3
Response from Samsung USBy Social Commerce, December 4, 2023
Hello Coffee, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. We understand our customers have a wide variety of needs and wants from their chosen device. With regards to the battery, without knowing how long you've owned the device, it does come with an adaptive battery. This can cause some frustration as it appears to lose battery quickly as the device learns your usage habits and makes necessary adjustments. The best way to accomplish this is to allow the battery to drain and not keep your device on a charger. If the battery is still not performing as expected we have provided a link to the warranty information and the Samsung Support Team to help resolve your difficulty. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best device I brought so far
on November 19, 2023
Posted by: BestPhone3verMadeJust4Me
[This review was collected as part of a promotion.] I use this device to its full potential and then some more no need to root the fold 5 is powerful enough for all your task, it can be music production, gaming, business meetings and working remote, drawing, web searching, movies, music photo editing and more this is all I do and it moves as fast as my gaming computer I also love that this works hand and hand with windows 11
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy fold 5
on November 19, 2023
Posted by: WirelessSultan
[This review was collected as part of a promotion.] This is a fast device and works great with multiple apps at once. And the large screen makes the need for a tablet irrelevant
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is some of the best samsung phone ever!
on November 20, 2023
Posted by: AnalogBlazer
[This review was collected as part of a promotion.] I normally use it for streaming, gaming, and other things and it handles it super smooth and well blowed out my expectations!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Firmware issues remain unresolved but good phone
on November 20, 2023
Posted by: BeachbumILM
[This review was collected as part of a promotion.] My Fold 5 is definitely an improvement over the Fold 3. It has a more solid feel, blazing fast, better camera, excellent UI interface. The only issue is that the firmware still will not update with the message Update Not Available check again in 24 hours even after taking it to repair shop. If this glitch wasn't still an issue this review would be 6 stars because it's that awesome of a product.
Value
2
Response from Samsung USBy Social Commerce, December 4, 2023
Hi BeachbumILM, we appreciate you sharing your feedback on your Samsung Galaxy Z Fold5. We are so happy to hear you are overall enjoying the features of your new device. We have provided a link to the Samsung Support Team to work with you one on one to determine based on your carrier and other factors what might be ocurring with your updates. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US