Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Best Phone
on August 26, 2024
Posted by: LouWat
[This review was collected as part of a promotion.] In my personal opinion the Z Fold 5 is the best phone I have ever owned the battery last all day I don't worry about a dead battery throughout the day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on August 26, 2024
Posted by: Fourtwenty
[This review was collected as part of a promotion.] Love my phone. Was hesitant at first because the smaller batter life, but after real world usage It's not bad. Overall, happy with phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Game changer
on August 26, 2024
Posted by: Pinklover
[This review was collected as part of a promotion.] This phone is absolutely fabulous. If you want multitasking futuristic and a mini Television all in one this is the best phone to choose. It's sleek design turns heads everywhere and when I open it up everyone is always in awe. Everyone's favorite comment is "oh I know you have money because of your phone high tech" lol but this phone is actually really affordable. I had a flip phone from another carrier and this one by far tops that 100%. I was having trouble with my eyes with just a standard phone and with the flip this one turns into a mini computer screen and on top of that you can zoom in and out which gives your eyes so much comfort. Multitasking is excellent because you can split screens and it's like having two standard size phone side by side. If you're looking for a phone with versatility this one is absolutely the best especially that they have added the Galaxy AI to help you with your every need! Being able to switch between Google features and Samsung features with this phone they really thought about the customer. I wouldn't change it for the world 100% satisfied customer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on August 26, 2024
Posted by: Birdpers
[This review was collected as part of a promotion.] I have used this phone since the release. I have had nothing but good experiences with my phone. From using multiple apps at once for efficient multitasking or using Galaxy AI to make the pictures I take look even better! I love drawing on my Z Fold 5 and have improved my skills due to the ease of use of this phone. The battery is good and could be a little better but overall the cameras, the crazy sensitivity of the inner tablet screen. Watching high quality videos or movies is amazing no matter what screen you use, but why would you not use the amazing tablet screen! I highly recommend the Z Fold series and I know if I had the Z Fold 6 I would love it even more than my 5! Highly recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful and functional
on August 26, 2024
Posted by: Izzy90201
[This review was collected as part of a promotion.] Love how I can see more of my favorite shows and spreadsheet on a wider and bigger screen...plus how easy is to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy ZFold5 -- 2 devices in 1!
on August 26, 2024
Posted by: luke666
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold5 is a premium foldable smartphone that offers a unique and versatile user experience. Its large, immersive inner screen and compact outer display make it ideal for both productivity and entertainment.
One of the standout features of the Z Fold5 is its integration of Galaxy AI. This intelligent assistant enhances various aspects of the device, from taking better photos to streamlining tasks. For example, Galaxy AI can suggest relevant apps based on your usage patterns, making multitasking a breeze. Additionally, it can optimize the device's performance and battery life, ensuring a smooth and efficient experience.
While the Z Fold5 comes with a premium price tag, its impressive features and innovative design make it a compelling choice for those seeking a top-tier foldable smartphone.
One of the standout features of the Z Fold5 is its integration of Galaxy AI. This intelligent assistant enhances various aspects of the device, from taking better photos to streamlining tasks. For example, Galaxy AI can suggest relevant apps based on your usage patterns, making multitasking a breeze. Additionally, it can optimize the device's performance and battery life, ensuring a smooth and efficient experience.
While the Z Fold5 comes with a premium price tag, its impressive features and innovative design make it a compelling choice for those seeking a top-tier foldable smartphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice, but...
on August 26, 2024
Posted by: IkeSpike
[This review was collected as part of a promotion.] All in all I like my phone!
I do have issues with the fact I had to return the original phone within 2 weeks due to an issue with the phone glitching when reading or typing a message.
Not to mention the fact the screen broke in less than 5 months.
Finally my phone keeps randomly losing Internet Access EVEN when I have full bars,which is VERY Annoying to say the least!!
I also do KT like the AI added to my phone that I cannot REMOVE!!!
I do have issues with the fact I had to return the original phone within 2 weeks due to an issue with the phone glitching when reading or typing a message.
Not to mention the fact the screen broke in less than 5 months.
Finally my phone keeps randomly losing Internet Access EVEN when I have full bars,which is VERY Annoying to say the least!!
I also do KT like the AI added to my phone that I cannot REMOVE!!!
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Aloha IkeSpike,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the pool with our phone in hand, to dropping and shattering the screen while carrying in the groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Also take a look at, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you have described to be experiencing with your connectivity. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
ttps://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Z Fold5. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices. Samsung Care+ comes in great for those unexpected situations in life like falling into the pool with our phone in hand, to dropping and shattering the screen while carrying in the groceries, to accidentally losing our phone, or when someone steals your device. We conveniently have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. The Galaxy Z Fold5 has been tested and verified to withstand 200,000 folds over 5 years of daily use. Your device features a zero-gap Flex Hinge, Gorilla Glass Victus 2, and it has an IPX8 water resistance rating on top of a powerful Snapdragon 8 Gen 2 processor. You have internal screen protection pre-installed on Galaxy Z products. Plus, you can get a free one-time screen protector replacement if needed. Or you can receive special coverage for a discounted, one-time screen replacement due to defect or accident with Z Assurance. With just a little care and maintenance, you can make sure your Galaxy foldable phone, such as the Z Flip5 and Z Fold5, always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Please take a moment to review, "Care for your Samsung foldable phone" for some tips on how to keep your device in looking in its pristine condition. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. Also take a look at, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you have described to be experiencing with your connectivity. If you have any questions for us after reviewing the resources that have been provided or if you would like any further assistance, feel free to reach out to Samsung Support at your leisure. Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
ttps://www.samsung.com/us/support/answer/ANS00083043/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
1
Fold 5 Galaxy
on August 26, 2024
Posted by: Waterfalls
[This review was collected as part of a promotion.] I didn't care for it it was to light weight didn't care for color
Value
1
Response from Samsung USBy Social Commerce, August 29, 2024
Hi there Waterfalls,
Thanks for taking the time to review your Samsung Galaxy Z Fold5. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. At 253 grams, the Galaxy Z Fold5 is 10 grams lighter than Galaxy Z Fold4. It is also thinner than the Galaxy Z Fold4. Unfolded, it is 6.1 millimeters thick, while its predecessor measures 6.3 millimeters. Folded, it is a more pocketable at 13.4 millimeters evenly across the device, while the Galaxy Z Fold4 measures at 15.8 millimeters at the hinge and 14.2 millimeters at the outer edge. An upgraded processor elevates the Galaxy Z Fold5 performance across the board with CPU performance improved by 18%, GPU by 32% and NPU by 25% compared to the Galaxy Z Fold4. The Z Fold5 is available in Icy Blue, Phantom Black and Cream. Blue and Gray are exclusive colors found only on samsung.com. If you would like to share any other feedback with us regarding the purchase of your device or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
Thanks for taking the time to review your Samsung Galaxy Z Fold5. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. At 253 grams, the Galaxy Z Fold5 is 10 grams lighter than Galaxy Z Fold4. It is also thinner than the Galaxy Z Fold4. Unfolded, it is 6.1 millimeters thick, while its predecessor measures 6.3 millimeters. Folded, it is a more pocketable at 13.4 millimeters evenly across the device, while the Galaxy Z Fold4 measures at 15.8 millimeters at the hinge and 14.2 millimeters at the outer edge. An upgraded processor elevates the Galaxy Z Fold5 performance across the board with CPU performance improved by 18%, GPU by 32% and NPU by 25% compared to the Galaxy Z Fold4. The Z Fold5 is available in Icy Blue, Phantom Black and Cream. Blue and Gray are exclusive colors found only on samsung.com. If you would like to share any other feedback with us regarding the purchase of your device or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
Written by a customer while visiting Samsung US