Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Amazing Device
on August 26, 2024
Posted by: Lovemydevice1000
[This review was collected as part of a promotion.] This phone does everything , I'm still learning Bixby, smart things, and AI...But I always get compliments on the sleek look of the phone.......😁😁😁
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone
on August 26, 2024
Posted by: Prinzewish
[This review was collected as part of a promotion.] The phone is good but freezes when lot of apps are open. Have to clear memory every now and then. Ai features is fabulous.
Value
3
Response from Samsung USBy Social Commerce, August 29, 2024
Hi there Prinzewish,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some troubleshooting steps that you can take to help resolve what you have been experiencing with your device freezing. If you would like further assistance after reviewing the resource that has been shared or if you have any questions for us, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some troubleshooting steps that you can take to help resolve what you have been experiencing with your device freezing. If you would like further assistance after reviewing the resource that has been shared or if you have any questions for us, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-z-fold5/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
4
Great for Media Consumption
on August 26, 2024
Posted by: Darkshines
[This review was collected as part of a promotion.] The Galaxy Z Fold 5 is a great device for media consumption. If you are watching YouTube, Netflix or just scrolling on TikTok, it's an amazing experience. The only drawback is the super slim front screen
There is some difficulty when typing but the form factor does help by allowing you to operate with one hand due to its size. The phone is very sturdy and the battery life is great.
There is some difficulty when typing but the form factor does help by allowing you to operate with one hand due to its size. The phone is very sturdy and the battery life is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Fold 5: perfect for the careful tech lover
on August 26, 2024
Posted by: geckoSamsung
[This review was collected as part of a promotion.] Buy this phone and pay monthly for insurance and you won't really have to worry about the durability. It's strong, but anyone who works with dirt have to be careful not to break the internal screen over time. Things can ingress in thru the hinge and eventually break the screen. I'm careful but this has happened a few times. IT ONLY COSTS A VERY SMALL FEE TO REPAIR ANY TYPE OF DMAMGE. THEY WILL REPLACE YOUR PHONE OR FIX IT NO MATTER WHAT DAMAGE FOR SO CHEAP. Overall, I love the fold 5. It's amazing to have a fold, and you will NEVER go back to a normal phone once you try it. About the phone, I first had a fold 4 and jumped to fold 5 because they made the phone smaller. I think the fold 4 has slightly better speakers. The fold 3 is the thinnest one, oddly enough, if you measure it while folded open. It's a shame the design has yet to be slimmed down like its competition. This phone can be thinner and lighter and have a better display, plus the camera needs work. they need to collaborate somehow and learn what to do. I don't use Galaxy ai much, but when I take photos to highlight words I do. I also use it for typing suggestions, but there are many more ways it works. Like Samsung notes is really nice, works across all the Samsung devices and syncs fast, write to text conversion. Oh I use the translate a lot too. To sum it up, get this phone. Get a repair plan never look back. And pray Samsung makes them more modern like their competition. Here are some pictures off the 50Mp!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect product
on August 26, 2024
Posted by: REAPER
[This review was collected as part of a promotion.] Best product I've ever had I use it for gaming and my business and the AI features are amazing couldn't ask for a better product
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has been detrimental to my work
on August 26, 2024
Posted by: Renzo1
[This review was collected as part of a promotion.] The dual app function has helped me in my business to respond to my emails and messages with accuracy. I have not needed a PC or laptop because of how smooth the programs work, and how fast the UI is.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love my Zfold I've had one since the beginning.
on August 26, 2024
Posted by: Krazyturtle2
[This review was collected as part of a promotion.] I love the Zfold, I'm currently on the 5. I thought about going to the 6 but it didn't have enough upgrades to warrent the $$. I'm holding out until the 7. I wish the battery lasted longer with the screen open and the camera on the inside was as amazing as the front and back were.
I greatly appreciate the fact that I can run 2-4 apps/programs at the same time. Very useful. I hardly use my tablet anymore.
The only other thing besides the battery and the camera I would ask for is a built in S pen holder. I have to choose which case to put on depending on what I'm doing, and that the S pen would work on the front screen. I've never understood why they would not allow it to. Especially with the upgrades of "Galaxy AI".....
Otherwise like I said before love the Zfold. And I cannot wait for the 7 to come out to see the upgrades!! Keep them coming Samsung!!
I greatly appreciate the fact that I can run 2-4 apps/programs at the same time. Very useful. I hardly use my tablet anymore.
The only other thing besides the battery and the camera I would ask for is a built in S pen holder. I have to choose which case to put on depending on what I'm doing, and that the S pen would work on the front screen. I've never understood why they would not allow it to. Especially with the upgrades of "Galaxy AI".....
Otherwise like I said before love the Zfold. And I cannot wait for the 7 to come out to see the upgrades!! Keep them coming Samsung!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device
on August 26, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] The Z fold 5 is an incredible phone and I would genuinely recommend it to anyone. Not only is the phone great (fast, lots of awesome features, customizable) but Samsung also has great trade-in policies. Other popular mobile OS's restrict what you can do on your device, but not samsung.
The fold series has gotten some flack for the slim front screen, but let me tell you that it's pretty much a non issue. In fact, phones have been getting so big that I as a large 6 foot 3 man with big hands, have difficulty typing with one hand. Not on the fold 5 though. The screen is just thin enough to allow me to ACTUALLY use the device with one hand. If you ever need any more space, simply open up the device and enjoy the large screen (which is AMAZING for multitasking. I can game, text, and watch a YouTube video all at the same time, couldn't do that on my previous non samsung phone.
Value
5
Written by a customer while visiting Samsung US