Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Average customer rating
4.7
(3,907 Reviews)
Rating breakdown 3,907 reviews
5 Stars
3,091
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
85%of customers recommend this product.
(
17 out of
20)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB (Unlocked) - Icy Blue
Customer Rating
5
Best Foldable EVER!!
on December 4, 2023
Posted by: TechFanatic
[This review was collected as part of a promotion.] This phone is mind. BLOWING! The fact it's a phone and a tablet in one plus has the narrow build when folded for 1 handed use is amazing.
I use this for all my entertainment, work, and note taking purposes.
I use this for all my entertainment, work, and note taking purposes.
10/10 would recommend plus the Samsung exclusive gray color is beautiful 👌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone hinge is insane!
on February 5, 2024
Posted by: Metrafan
[This review was collected as part of a promotion.] Unlike previous models, the hinge on this phone is so much better and the screen shuts flat. That's so nice and auch an improvement over most other phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Z Fold5 512GB (Unlocked)
on March 4, 2024
Posted by: nycbb
from NYC
Expertise:Intermediate
Years have passed since the 'Sausage Gate' by Joanna Stern of the Wall Street Journal.
I have embarked on the AI bandwagon and got the special color S24 Ultra.
While the S24 Ultra is undoubtedly a fine product, I found it a tad too wide for my liking.
Curiosity led me to nearby Store 837, where I had an experience with the Fold5, and the verdict was swift:
I returned the S24 Ultra and embraced the Fold5.
It turns out that everything I read online was spot-on, and interestingly, more people seem to be migrating from the Ultra back to this trusty Fold5.
As the summer Olympics approach, I look forward to the unveiling of the Z Fold6, hoping for even more impressive features.
* Don't forget to pick up the S-Pen for Z Fold5
I have embarked on the AI bandwagon and got the special color S24 Ultra.
While the S24 Ultra is undoubtedly a fine product, I found it a tad too wide for my liking.
Curiosity led me to nearby Store 837, where I had an experience with the Fold5, and the verdict was swift:
I returned the S24 Ultra and embraced the Fold5.
It turns out that everything I read online was spot-on, and interestingly, more people seem to be migrating from the Ultra back to this trusty Fold5.
As the summer Olympics approach, I look forward to the unveiling of the Z Fold6, hoping for even more impressive features.
* Don't forget to pick up the S-Pen for Z Fold5
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love the screens!
on August 21, 2023
Posted by: LisaRealtor
[This review was collected as part of a promotion.] I am in Real estate and love the screens and the abilty to multitask when working with a client. And showing and looking at houses on the big screen is such an advantage! Have always had Galaxy Notes and cant live without the pen feature. Smart that it tucks into the case! Still learning about all the other features, but I love it so far!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this updated device!
on August 31, 2023
Posted by: Ansa82
[This review was collected as part of a promotion.] Opening it is so much smoother and no clicking noise. It sits flat, no more gap, the processor is definitely snappier and I'm getting better battery life! Love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My Z Fold5 feels like a Z fold4 or 3
on September 9, 2023
Posted by: Cityboy
[This review was collected as part of a promotion.] Love the main screen display it's great for entertainment purposes and multitasking, S pen compatibility is extremely useful but we been waiting for Samsung to improve on battery life and camera features. This device would be perfect if it had and option for memory expansion like and micro SD card and the S pen should already be inside the phone like the S23 Ultra.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good upgrade
on August 15, 2023
Posted by: Mister
[This review was collected as part of a promotion.] Used the fold 4 didn't like the weight. Went to a S23 ultra it was good. Jumped back to the fold 5. Loving the weight difference. It's nice to use.
The upgrades are marginal but much needed.
The upgrades are marginal but much needed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The front screen way too small
on September 9, 2023
Posted by: jorge1
[This review was collected as part of a promotion.] The concept is great, having a phone in a tablet is great, but on the z fold the screen is way too small, Personally I think is useless, and that's the reason way I decided to returned the phone, I would say that the front screen is more for like a kid with small hands
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 12, 2023
Hey there Jorge1, thank you for sharing your thoughts with us about your Samsung Galaxy Z Fold5. Your feedback is crucial to us as we work towards innovation and the ability to provide the best possible experience to all of our customers with their chosen device. We hope you will reach out to us in the future if you have any questions or further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US